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Added 4 hours ago
H
Service Coordinator, Security
Houle
Burnaby, BC
- Full-time
We are recruiting for a Service Coordinator to join our Security Technology team in our Burnaby or Victoria office.
Added 2 days ago
IG
Field Service Representative (FSR)
Insight Global
Victoria, BC
- $40 to $55 CAD / hour
- Contract
The Field Service Representative (FSR) is a 9-month contract position based in Victoria, BC, with Victoria expected to be the candidate’s base for at least six months. The role is primarily…
Added 2 days ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 2 days ago
R
Senior Field Representative, Technology Service
Ricoh
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 3 days ago
LA
Library Assistant
Legislative Assembly of British Columbia
Victoria, BC
- Full-time
Post-secondary education in Library and Information Studies or a related field such as a Library Technician Diploma plus at least one year of customer service experience, or an equivalent…
Added 5 days ago
RV
Lab Assistant
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
By providing exceptional service, the Medical Laboratory Assistant (MLA) supports the Royal Victoria Regional Health Centre (RVH) strategic plan and VITALLY YOU philosophy which includes…
Added 9 days ago
RI
Pest Control Technician
Rentokil Initial
Victoria, BC
- $43,000 to $45,000 CAD / year
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 10 days ago
Polysomnography Technician - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
A Polysomnography Technician, under direct supervision of a Polysomnography Technologist, the Polysomnography Coordinator, and Sleep Disorder Centre/HVADS Manager (indirect reporting…
Added 10 days ago
Print Production Field Service Technician - Victoria, BC
Xerox
Victoria, BC
Join Xerox as a Field Service Technician (Production) and bring your advanced electromechanical expertise to our growing Technical Services organization. In this hands-on, customer-facing…
Added 11 days ago
FM
Mobile Detailing Technician
Fig's Mobile Detailing Inc.
Victoria, BC
- Part-time
…auto detailing company serving Southern Vancouver Island, from Victoria to the Cowichan Valley, BC, Canada. Founded in May 2021 by operator Jeff Crone, the company is built on over 15 years…
Added 11 days ago
Production Print Field Service Technician - Victoria, BC
Xerox
Victoria, BC
Join Xerox as a Field Service Technician (Production) and bring your advanced electromechanical expertise to our growing Technical Services organization. In this hands-on, customer-facing…
Added 11 days ago
X
Production Print Field Service Technician - Victoria, BC
Xerox
Victoria, BC
- Full-time
Join Xerox as a Field Service Technician (Production) and bring your advanced electromechanical expertise to our growing Technical Services organization. In this hands-on, customer-facing…
Added 12 days ago
ML
Remote Hands Technician Required – Victoria, British Columbia, Canada
MegaTech Live IT Services
Victoria, BC
- Full-time
We are looking for a qualified local IT technician to support an onsite Remote Hands assignment in Victoria, BC, Canada.
Added 16 days ago
A
Field Service Technician - Victoria BC
Arjo
Victoria, BC
- Full-time
As the Field Service Technician you will be responsible for:
Added 16 days ago
AE
Drafting / Mapping / GIS Technician
Active Earth
Victoria, BC
- Full-time
We are seeking a detail-oriented and motivated Drafting / Mapping / GIS Technician to join our Victoria Office.
Added 16 days ago
Field Service Technician - Victoria BC
Arjo
Victoria, BC
As the Field Service Technician you will be responsible for:
Added 16 days ago
HS
EST
Henry Schein
Victoria, BC
- Full-time
…practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our…
Added 18 days ago
RV
Phlebotomist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
Demonstrated knowledge of current technologies within the field.
Added 20 days ago
RO
Associate Optometrist
Review of Optometric Business
Victoria, BC
- Part-time
Jobs Optometrist Jobs Ophthalmologist Jobs Optician & Technician Jobs Hiring Services for Employers SEE ALL JOBS »
Added 23 days ago
Refrigeration Technician - Montréal
Groupe Mach
Montreal, QC
…landscape: the Sun Life Building, the CIBC Tower, the Place Victoria Tower, the Quartier des Lumières site, and the Telus Building in Quebec…
Added 24 days ago
Polysomnography Technician
Winnipeg Regional Health Authority
Winnipeg, MB
A Polysomnography Technician, under direct supervision of a Polysomnography Technologist, the Polysomnography Coordinator, and Sleep Disorder Centre/HVADS Manager (indirect reporting…
Added 1 month ago
BH
Distribution Design Technician
BC Hydro
Victoria, BC
- Full-time
Job Location: Victoria, British Columbia, Canada
Added 1 month ago
IH
Materials Testing Technician
Inspired HR
Calgary, AB
- Full-time
…clients. Incorporated in 1985, and with offices in Calgary, Victoria, Vancouver, Edmonton and Kelowna, our team of experts brings together diverse experience and skill sets to deliver…
Added 1 month ago
R
Field Service Technician
Ricoh
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 1 month ago
Account Receivables Coordinator - Montreal
Groupe Mach
Montreal, QC
…450 colleagues who work daily to put their knowledge at the service of their clients and Real…

Houle

Service Coordinator, Security

Burnaby, BC, Canada

Pay range: $50,000-$65,000. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay range: $50,000-$65,000.
Job type: Full-time
Apply by: Dec 1, 2026
Experience: 2+ years' experience in a similar administrative support role coordinating service requests and triaging calls, and dispatching technicians
Posting language: English
Posted: Oct 30, 2026

Original job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About This Role

We are recruiting for a Service Coordinator to join our Security Technology team in our Burnaby or Victoria office.

The successful candidate will be responsible for providing excellent customer service and administrative support while dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers.

Please note, this is NOT an INFORMATION TECHNOLOGY role.

Here's how your role will strengthen our team.

Your Responsibilities

Provide consistent, high quality customer service and administrative support to the security Service Team
Receive phone calls and emails from customers requesting service work
Collaborate with customers to complete initial investigation and assess support requests, and determine solutions
Prioritize service requests, schedule and dispatch security service technicians
Coordinate with the Billing team to resolve discrepancies or missing information
Track and expedite material orders as required
Upload service project documentation into system
Coordinate and follow up with technical staff to complete work orders
Prepare list of follow up recommended service actions for customers

Your Experience And Skills

High School Diploma
2+ years' experience in a similar administrative support role coordinating service requests and triaging calls, and dispatching technicians
Knowledge of Alarm, Fire Monitoring, CCTV, and Access Control systems
Experience with material ordering, tracking, billing, and reporting
Flexible with the proven ability to multitask in a changing, fast-paced environment
Excellent computer skills using MS Office (Word, Outlook, Excel). Experience with Procore, JDE, and Service Management software systems, are assets
Strong oral and written communication skills
Highly organized and detail oriented with the ability to prioritize work
Positive attitude with a patient and calm nature

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

We emphasize having a work-life balance – We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy.
Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Pay range: $50,000-$65,000. We offer a competitive total compensation package that includes company matched RRSP, full benefits package and the ability to participate in an annual incentive/bonus program. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit https://www.houle.ca/careers and click on the listing for Service Coordinator, Security, The opportunity will remain open until it has been filled.

Connect with us on LinkedIn, Instagram, Facebook, and X!

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.

Apply About employer

More about this job

Responsibilities

Provide customer service and administrative support to the security service team by receiving and assessing customer requests, prioritizing work, and scheduling and dispatching technicians. Coordinate materials, billing information, documentation, and follow-up with customers and technical staff to ensure service work orders are completed.

Requirements

Requires a high school diploma and at least two years of experience in a similar administrative support role coordinating service requests, triaging calls, and dispatching technicians. Candidates should know alarm, fire monitoring, CCTV, and access control systems, and have strong communication, organization, prioritization, and Microsoft Office skills; experience with Procore, JDE, and service management software is an asset.

Skills

Customer Service
Administrative Support
Service Request Coordination
Call Triage
Technician Dispatch
Security Systems Knowledge
Material Ordering and Tracking
Billing Coordination
Reporting
Multitasking
Microsoft Office
Oral Communication
Written Communication
Organization
Attention to Detail
Prioritization

Benefits

Company-Matched RRSP
Health Benefits
Wellness Reimbursements
Additional Paid Days Off
Vacation Policy
Flexible Work Arrangements
Hybrid Work Options for Eligible Roles
Annual Incentive or Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Security Technology
Alarm Systems
Fire Monitoring
CCTV
Access Control
Service Coordination
Customer Service
Administrative Support
Service Requests
Call Triage
Technician Dispatch
Work Orders
Material Ordering
Material Tracking
Billing
Reporting
Microsoft Office
Word
Outlook
Excel
Procore
JDE
Service Management Software
Technical Support Services
Construction
Systems Integration

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