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Added 3 mins ago
CV
Part-Time Receptionist
Capilano Volkswagen
North Vancouver, BC
- Part-time
Capilano Volkswagen is a busy North Vancouver automotive dealership that requires a friendly and enthusiastic Front Desk Receptionist to join our award-winning team. In this role, the…
Added 1 hour ago
Program Administrator, Policy (contract until May 2028, Hybrid, Toronto)
Law Society of Ontario
Toronto, ON
…work environment that provides high quality and professional service to the public, lawyers and paralegals, and other…
Added 2 hours ago
PS
front desk agent
Pacific Sands Beach Resort
Tofino, BC
- Full-time
Added 3 hours ago
TH
Sales Associate Part Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 hours ago
GF
Customer Service Representative (Motivator) - Calgary Trinity Hills at Olympic Park
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 3 hours ago
GF
Customer Service Representative (Motivator) - Edmonton Southpark Centre
GoodLife Fitness
AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 4 hours ago
TH
Lumber Sales Part Time - MISSISSAUGA BRITANNIA
The Home Depot Canada
Mississauga, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 hours ago
CO
Library Service Assistant 1/2 Circulation Assistant (WSWD)
City of Winnipeg
Winnipeg, MB
- Part-time
Library Service Assistant 1/2 Circulation Assistant
Added 4 hours ago
T
Workplace Ambassador
TD
AB
- Full-time
…every floor feel welcoming, engaging and human. This isn't a desk job; it's a moving, people-focused role that enhances the office experience. You'll spend your day in motion: keeping…
Added 4 hours ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Dartmouth
Taymax Group
Dartmouth, NS
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 4 hours ago
AR
Guest Service Agent
Algonquin Resort
Regina, SK
- Part-time
Reports to: Front Office Supervisor, Front Office Manager, Front Desk Manager, Guest Service Manager
Added 4 hours ago
H
Client Service Coordinator
HairClub
Ottawa, ON
- Full-time
This is not your typical front desk job. You’ll have the ability to truly make a difference in someone’s life and help our clients put hair loss in their control to regain their confidence.
Added 5 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Powell River, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 5 hours ago
WC
(CAN) GENERAL MERCHANDISE ASSOCIATE
Walmart Canada
AB · Edmonton, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 5 hours ago
S
Scale Desk Administrator
SECURE
Saskatoon, SK
- Other
As our Scale Desk Administrator, you will be responsible for performing a broad range of functions in support of the efficient and effective operation of a metals recycling facility.
Added 5 hours ago
IT Intern
Musqueam Indian Band
Vancouver, BC
Maintain accurate service desk records and assist with IT projects including administration of user accounts.
Added 6 hours ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
Ability to work with and contextualize data in service of clients’ business goals, including identification of necessary and/or helpful inputs, accurate and consistent manipulation of data…
Added 6 hours ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
…and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field…
Added 6 hours ago
B
IT Onsite Support Technician
Bertelsmann-Jobs
Vancouver, BC · Mississauga, Ontario
- $55,000 to $65,000 CAD / year
- Full-time
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products,…
Added 6 hours ago
WF
Cashier Team Member (Front End Service) - Part Time
Whole Foods Market
Vancouver, BC
- Part-time
Provides support as a member of the Customer Service & E-Commerce team to include assisting customers during the check-out process, performing all cash register functions, bagging…
Added 6 hours ago
WF
Cashier Team Member (Front End Service) - Full Time
Whole Foods Market
Burnaby, BC
- Full-time
Provides support as a member of the Customer Service & E-Commerce team to include assisting customers during the check-out process, performing all cash register functions, bagging…
Added 6 hours ago
AH
Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…Strong communication skills with a courteous and pleasant front desk reception/telephone manner are desired when working with the public. Strong organizational skills, ability to prioritize…
Added 7 hours ago
SI
Studio Administrator & Client Services Coordinator
Shāb Inc.
Montreal, QC
- Full-time
This is not a role where you simply sit behind a desk and wait for someone to walk in.
Added 7 hours ago
Recruiter, Bilingual (English/French)
ALS
North Vancouver, BC · Sudbury, ON · Waterloo, ON · Montreal, QC · CAN - BC - North Vancouver
Able to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
Added 7 hours ago
S
Operations Analyst
SGI
Regina, SK
- Full-time
Executes runbooks for all triggered alerts and potential and actual service disruption events.

Houle

Team Lead, Technical Customer Support

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3+ years of experience leading, coaching, or supporting a technical customer service or service coordination team
Posting language: English
Posted: Sep 28, 2026

Original job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About This Role

We are recruiting for a Team Lead, Customer Technical Support to join the Security Technology team at our Victoria office.

We're looking for professionals with strong customer service and team leadership experience to ensure efficient, customer focused delivery of Security Service operations. As the Team Lead, Technical Customer Support, you'll oversee customer support operations, provide technical expertise for alarm, access control, and CCTV systems, coordinate service delivery, and support a team dedicated to providing outstanding customer experience. This role combines leadership, technical troubleshooting, customer service, and process improvement in a fast-paced and collaborative environment.

Take the next step in your career. Apply now and help shape the future of security in BC.

Here's how your role will strengthen our team.

Your Responsibilities

Lead and support the Technical Customer Support team by providing guidance, training, and assistance with day-to-day operations
Act as the escalation point for customer and technical issues, ensuring timely resolution and exceptional customer service
Triage and prioritize service requests, create work orders, and coordinate technicians and resources to meet customer needs
Provide remote technical support and troubleshooting for intrusion, fire alarm, access control, and CCTV systems
Program and configure alarm systems for new installations, including alarm account setup and monitoring agreements
Coordinate with alarm monitoring stations regarding account administration, monitoring issues, and escalations
Manage access control credentials, permissions, and alarm codes for employees and customers
Administer and maintain ticketing and service management systems, including Net Help Desk
Develop and maintain procedures, technical documentation, and knowledge base resources
Participate in client meetings, maintain customer records, prepare reports, and support special projects
Collaborate with internal teams including Service, Projects, Programming, and Operations to ensure effective service delivery

Your Experience And Skills

3+ years of experience leading, coaching, or supporting a technical customer service or service coordination team
Hands-on experience with alarm programming and setup, including fire and intrusion systems
Working knowledge of DSC and Bosch alarm platforms and ULC requirements
Experience with access control systems, preferably Entrapass
Familiarity with CCTV systems and related hardware
Experience troubleshooting technical issues remotely
Knowledge of alarm account setup, monitoring agreements, and alarm monitoring processes
Experience using ticketing or service management systems, preferably Net Help Desk
Strong understanding of networking fundamentals and electronic systems
Excellent communication, customer service, and problem-solving skills
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Knowledge of healthcare technologies such as Nurse Call and Patient Wandering systems is an asset

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

We emphasize having a work-life balance – We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy.
Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $75,000 - $95,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit https://www.houle.ca/careers and click on the listing for Team Lead, Technical Customer Support. The opportunity will remain open until it has been filled.

Connect with us on LinkedIn, Instagram, Facebook, and X!

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.

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More about this job

Responsibilities

Lead and support the technical customer support team, handle escalated customer and technical issues, and coordinate service requests, technicians, and resources. Provide remote troubleshooting and alarm system programming, manage customer and monitoring accounts, maintain service systems and documentation, and collaborate across internal teams to deliver effective service.

Requirements

Requires at least three years of experience leading, coaching, or supporting a technical customer service or service coordination team, along with hands-on alarm programming and setup experience. Candidates should have working knowledge of DSC and Bosch platforms, ULC requirements, access control and CCTV systems, remote troubleshooting, ticketing systems, networking fundamentals, and strong communication and organizational skills.

Skills

Team Leadership
Customer Service
Technical Troubleshooting
Alarm Programming
Fire Alarm Systems
Intrusion Systems
Access Control
CCTV Systems
Service Coordination
Ticketing Systems
Networking Fundamentals
Electronic Systems
Problem-Solving
Communication
Process Improvement

Benefits

Flexible Work Arrangements
Hybrid Work Options for Eligible Roles
Competitive Vacation Policy
Professional Development and Training
RRSP Matching
Health and Wellness Reimbursements
Additional Days Off

Visa sponsorship

Not detected in the job text

Keywords

Security Technology
Technical Customer Support
Alarm Programming
Fire Alarm Systems
Intrusion Systems
DSC
Bosch
ULC Requirements
Access Control
Entrapass
CCTV
Alarm Account Setup
Monitoring Agreements
Alarm Monitoring Stations
Remote Technical Support
Ticketing Systems
Net Help Desk
Networking Fundamentals
Electronic Systems
Service Coordination
Work Orders
Knowledge Base
Process Improvement
Nurse Call Systems
Patient Wandering Systems

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