Harm Reduction Worker (SUP)

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

We are hiring for an individual to join our Addiction Services, Safer Use program team as a Harm Reduction Worker. Safer Use programs have been established in response to the opioid overdose crisis to provide an environment for safer consumption, along with addictions and mental health supports within housing and shelter settings. This role supports individuals using substances with safer use and reducing other health risks.

** This is a permanent, part-time (22.5 hours per week) position with personal days and vacation pay; group health benefits and defined contribution pension plan. Schedule is Tuesday, Thursday and Saturday, from 10:00pm to 6:00am. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment. **

Key Responsibilities:

• Greet and engage participants, orient participants to the service and space and complete brief intake and review of service user agreements

• Maintain a hygienic, organized, comfortable and respectful environment in the Safer Use Program (SUP) space

• Establish and maintain a helping relationship with program participants while upholding appropriate professional boundaries

• Supervise substance consumption and respond with appropriate interventions in the event of a drug poisoning crisis

• Prepare and give out harm reduction supplies and resources with the aim to improve the quality of life and health of all program participants

• Offer support, training and education to participants around safer drug using practices, safe disposal and handling and overdose prevention and response including training in using Naloxone

• Safe disposal/handling of used drug equipment and supplies

• Work as part of a team including attending the team meetings, trainings, and regular supervision meetings

• Collect statistics, data entry, and writ short reports

• Collect and document all information relevant to the Urgent Public Health Needs Site (UPHNS) agreement with Health Canada and participate in an ongoing evaluation and review of the space

• Track and record supplies distributed and collected

• Assist with stocking, organizing harm reduction inventory, risk reduction and other relevant program supplies

• Work within general rules, procedures and standards, referring issues or problems to supervisor

• Stay informed of and comply with processes and policies related to the site, as well as current health risks to the population accessing SUP services

• Work closely with the supervisor to ensure they are informed of any concerns and issues

• Work as a team with other staff to provide consistency and wrap-around support

Job Specific Knowledge/Skills:

• Sensitivity to and knowledge of issues relating to and impacting on all genders and all marginalized populations

• Strong understanding of interpersonal skills and the ability to engage in meaningful conversations to develop rapport with individuals who use drugs using a strength-based approach

• Knowledge of and training in substance use including associated health risks

• Ability to intervene in overdose and drug poisoning crisis situations and willing to learn how to respond in a drug induced crisis situation; through administering oxygen, Naloxone, CPR and working with Emergency Responders

• Demonstrated capacity for accurate and efficient documentation and computer data entry

• Willingness to learn and be adaptable as the program develops and evolves

• Demonstrated ability to calmly problem-solve in a fast-paced, sometimes stressful environment

• Must be able to provide a current Vulnerable Sector check at own cost

• Good communication skills and strong listening skills

• Ability to work independently, as well as collaboratively with an interdisciplinary team;

• Ability to accept and apply feedback and take initiative

• Knowledge of community services, resources, and strong advocacy skills is considered an asset

• Commitment to ongoing professional development and training

Education/Experience:

• Minimum College Diploma or University Degree in a related field of study required (i.e. social services, social work, addictions, mental health, community development etc.)

• Knowledge and understanding of the complexities of substance use, homelessness, trauma, violence and mental health for the population accessing the Safer Use program; through a combination of lived experience, work experience and/or education and training

• Knowledge of substances, problematic substance use, supporting safer consumption and evidence informed practices

• Harm reduction-related and peer support experience, education, or training is an asset

Critical Skills

• Commitment to understand and uphold the mission and values of House of Friendship is expected

• Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required

• Ability to work professionally as a team member with staff, participants and community members

• Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner

• Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs

• Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery

• Must be dependable, professional, flexible, a team player, and have a positive attitude

• Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges

• Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping 

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid. 

We value the work that you do with fair pay and benefits:

• Time off includes 3 weeks' vacation and 3* paid personal days yearly (2 for remainder of 2026)

• Part-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D), Flexible Spending Account and Employee & Family Assistance Program 

• We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs 

• We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account 

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 4

Min: $23.43

Mid: $26.45

Max: $29.48

Working Conditions:

• Environment where individuals accessing this program may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected 

• Observation of safe consumption 

This role is being posted to fill a current vacancy.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:

https://house-of-friendship.hirehive.com/harm-reduction-worker-sup-waterloo-on-eL6qma

By end of day October 20, 2026. 

Artificial Intelligence (AI) is not being used in the screening of applications.