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Added 2 mins ago
CG
Bilingual Sales Associate, Apartments.com - Montréal, Québec
CoStar Group
Montreal, QC
- Full-time
As an Apartments.com Sales Associate, you will be part of a dynamic team that operates as a strategic digital marketing partner to the Multifamily industry. Through engaging sales…
Added 2 mins ago
CH
Inventory Coordinator
Cardinal Health
Mount Pearl, NL · Canada-Mount Pearl
- Full-time
Maintains inventory accuracy by managing product holds, product movements, physical returns, purchasing of products and automated tracking of inventory
Added 17 mins ago
D
Business Development Manager, Toronto
Digicast
Toronto, ON
- Full-time
…relationships in the GTA, and positioning Digicast as the premier partner for corporate events, hybrid experiences, and studio…
Added 17 mins ago
M(
Account Director (PR, Integrated)
MSL (Global)
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
Across markets and categories, we partner with organizations of all sizes to navigate change, build connection, and strengthen their role in culture and community. It’s our people, their…
Added 17 mins ago
FL
Talent Acquisition Manager
Falco Logistics
Toronto, ON
- $85,000 to $110,000 CAD / year
- Full-time
Partner directly with the CEO and leadership team on employee performance, organizational growth and People-related decisions.
Added 17 mins ago
DI
Senior Manager, Digital Experience and Growth
Definity Insurance Company
Toronto, ON
- Full-time
…operations, with at least 4 years specifically dedicated to managing CMS platforms, web publishing workflows, paid media, or conversion rate optimization…
Added 17 mins ago
Senior Account Executive, Group Retirement
The Canada Life Assurance Company
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · London, ON · Toronto, ON · Regina, SK
Partner with GRS management, Client Relationship Managers and fellow Account Executives in the consultant market to ensure Canada Life’s success
Added 17 mins ago
Principal Architect
Aecon
Toronto, ON
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.
Added 17 mins ago
Career Exploration & Partnerships (Term)
University of Toronto
Mississauga, ON
…and engaging student experiences. Responsibilities include partner outreach and stewardship, program planning and logistics, student recruitment and preparation, host orientation and…
Added 17 mins ago
UH
Social Medicine Patient Support Representative
University Health Network
Toronto, ON
- Full-time
…supporting the interdisciplinary team, engaging patients, and managing social needs experienced by patients on a day to day basis. The Patient Support Specialist works in coordination with…
Added 33 mins ago
PG
Account Director (PR, Integrated)
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Across markets and categories, we partner with organizations of all sizes to navigate change, build connection, and strengthen their role in culture and community. It’s our people, their…
Added 33 mins ago
YO
Early Childhood Assistant
YMCA of Greater Toronto
Clarington, ON · Newcastle, ON
- Full-time
Be a creative play partner who is actively engaged with the children and makes learning fun
Added 33 mins ago
K
Engineering Manager - Frontend - Krak
Kraken
Remote, Canada
- Full-time
- Remote
Partner with Product Managers and Designers to define and deliver high-impact features with measurable business and customer value.
Added 47 mins ago
E
Cloud Technical Program Manager
Entrust
Canada
- Full-time
Vendor/Partner Coordination: Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation…
Added 47 mins ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
…solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and…
Added 47 mins ago
S
Healthcare Planner
Stantec
Calgary, AB
- Full-time
…challenging your colleagues every day to be the best. As a trusted partner within the Global Health Sector, you will champion design excellence through creation of fiscally responsible,…
Added 1 hour ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
PE · Summerside, PE
- Full-time
Managing inventory integrity and shrink: Ensure accurate inventory counts, loss prevention practices, and strong controls across back‑end areas.
Added 2 hours ago
OT
Director, FICC, Global Trading – Total Fund Management
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…trading pods: FICC, Credit, and Equities). The individual will be managing & leading the FICC trading team, reporting directly to the Managing Director of Global Trading. As manager of the…
Added 2 hours ago
A
Marketing Operations Coordinator, Promotions and Loyalty [AQ-24969]
Aquent
Toronto, ON
- $21 to $23 CAD / hour
- Contract
Our client partner is a leading retailer committed to delivering exceptional value and experiences to their customers through innovative marketing and loyalty programs. They are dedicated…
Added 2 hours ago
UC
Guidewire Transformation Manager
Us3 Consulting
Toronto, ON
- $160,000 to $195,000 CAD / year
- Full-time
Partner with underwriting, claims, billing, actuarial, product, and broker distribution teams to improve business processes.
Added 2 hours ago
T
Senior Manager – Analytics & Insights
Teqfocus
Markham, ON
- Full-time
…metrics, dashboards, analytical products and decisions, while managing people, priorities and delivery…
Added 2 hours ago
Director, External Manufacturing & Supply Operations
Apotex
Toronto, ON · North York, ON
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 2 hours ago
A
Product Manager (Bangkok-based)
Agoda
Vancouver, BC
- Full-time
…our next Product Manager, you will drive product strategy and partner closely with senior leadership cross-functionally to define, build, and deliver the best travel…
Added 2 hours ago
SF
Solo Non-tech Founder
Solo Founders ( An Entrext Venture )
Toronto, ON · Greater Toronto Area, Canada
- Part-time
Through our Solo Non-Tech Founders Program, we partner with you to turn your ideas into working products. We take care of the technical side of building and maintaining your product, while…
Added 3 hours ago
H
Claims Handler - Commercial & Schemes
Howden
Manchester, NS
- Full-time
…building relationships, delivering excellent client service and managing claims through to a successful resolution. Working with clients ranging from SMEs to larger commercial organisations…

Howden

Claims Handler - Commercial & Schemes

Manchester, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do, it's who we are. We support our clients through the complex landscape of commercial risk, providing expert advice and tailored solutions that help businesses navigate uncertainty and achieve their ambitions.

We have an opportunity for a Claims Handler to join our Manchester team. This role is ideal for an experienced commercial claims professional who enjoys building relationships, delivering excellent client service and managing claims through to a successful resolution. Working with clients ranging from SMEs to larger commercial organisations across a broad range of commercial insurance classes, you'll play a key role in supporting clients throughout the claims journey. Working closely with broking colleagues, insurers and other stakeholders, you'll help ensure a seamless claims experience and achieve the best possible outcomes for our clients.

This is a full time permanent role, with hybrid working of two - three days per week in the office,

Overview

Manage a portfolio of commercial insurance claims from notification through to settlement, ensuring claims are progressed efficiently and in line with policy cover.
Support clients throughout the claims process, providing guidance, updates and reassurance while delivering a high standard of customer service.
Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.
Accurately assess policy coverage and claims information to support informed decision-making and favourable outcomes.
Negotiate with insurers to secure fair settlements in line with policy terms and client expectations.
Conduct client visits when required following significant losses, gathering information and supporting robust claim submissions.
Build strong relationships with clients and colleagues, contributing to a positive customer experience and supporting client retention.

Knowledge

Strong understanding of commercial insurance policies, coverage types and claims procedures.
Previous commercial claims handling experience within an insurance brokerage environment.
Experience managing client relationships and delivering excellent customer service.
Understanding of insurance principles and relevant regulatory requirements.

Skills

Minimum 18 months' experience working within a commercial claims role.
Strong analytical, problem-solving and decision-making skills.
Excellent communication, negotiation and stakeholder management skills.
Customer-focused approach with the ability to build trusted client relationships.
Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.
Confident and resilient when handling complex or challenging claims.
Demonstrates empathy and professionalism when supporting clients through difficult claims situations.

Qualifications

GCSE Maths and English (or equivalent).
A Levels (desirable).
CII and/or CILA qualifications, or working towards professional qualifications, would be advantageous.

What do we offer in return?

A Career That You Define. At Howden, We Value Diversity – There Is No One Howden Type. Instead, We’re Looking For Individuals Who Share The Same Values As Us

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

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More about this job

Responsibilities

Manage commercial insurance claims from notification through settlement, assessing policy coverage and negotiating fair outcomes. Support clients throughout the claims process and coordinate with brokers, insurers, loss adjusters, legal representatives, and other stakeholders to achieve timely resolutions.

Requirements

Applicants need at least 18 months of commercial claims experience, preferably in an insurance brokerage, and a strong understanding of commercial policies, coverage, claims procedures, and regulatory requirements. GCSE Maths and English or equivalent are required; A Levels are desirable, and CII or CILA qualifications or progress toward them are advantageous.

Skills

Commercial Claims Handling
Policy Coverage Assessment
Claims Management
Customer Service
Negotiation
Stakeholder Management
Analytical Skills
Problem-Solving
Decision-Making
Communication
Prioritization
Deadline Management
Resilience
Empathy

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Commercial Claims
Claims Handling
Claims Management
Insurance Brokerage
Policy Coverage
Claims Procedures
Insurance Principles
Regulatory Requirements
Client Service
Client Relationships
Claims Settlement
Insurer Negotiation
Loss Adjusters
Legal Representatives
Claim Submissions
CII
CILA
GCSE Maths
GCSE English
A Levels

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