Branch Manager

Job Description:

HR Project Partners is currently accepting résumés for a Branch Manager on behalf of one of our clients. The ideal candidate will have experience in branch operations management, team leadership, customer service excellence, and ensuring compliance with organizational policies and standards.

This is a full-time permanent opportunity, and our client is seeking a candidate who is committed to building a long-term career in the role.

Our client offers a competitive compensation & benefits package.

Essential Job Functions:

Operational Management

• Plan, organize, and supervise the daily activities of the branch.
• Ensure inventory accuracy and efficient operational flow.
• Maintain branch facilities, infrastructure, and equipment to company standards.
• Ensure compliance with company policies, procedures, quality standards, and safety requirements.
• Deliver exceptional customer service and ensure service consistency across all branch operations.
• Foster a culture of continuous improvement and operational excellence.
• Work closely with sales teams and management to align branch objectives with overall business goals.
• Build and maintain strong relationships with key customers and stakeholders.
• Address customer concerns and resolve operational issues in a timely and professional manner.

Human Resources

• Lead, coach, and support branch employees.
• Participate in recruitment, onboarding, training, and employee development initiatives.
• Foster a positive, inclusive, and collaborative workplace culture.
• Manage employee performance and provide ongoing feedback and development opportunities.

Financial and Administrative Management

• Develop and manage branch budgets in collaboration with head office.
• Monitor branch financial performance and identify opportunities for improvement.
• Manage inventory, equipment, and other branch assets.
• Control operational costs while maintaining service quality and customer satisfaction.

Health, Safety, and Compliance

• Promote a strong culture of safety and well-being.
• Ensure compliance with all applicable health, safety, environmental, and regulatory requirements.
• Implement and maintain safe work practices and procedures.
• Participate in incident investigations and corrective action planning when required.

Organizational Collaboration

• Collaborate with internal departments and other branch locations on business initiatives.
• Support the achievement of organizational KPIs and strategic objectives.
• Contribute to the continuous improvement of processes, procedures, and customer service standards.
• Represent the company's values and brand within the community and customer base.

Education and Experience Requirements:

• College diploma or university degree in Business Administration, Operations Management, Supply Chain, or a related field, or an equivalent combination of education and experience.
• Previous experience in branch management, operations management, or a leadership role.
• Demonstrated success in customer service, team leadership, and operational excellence.
• Experience managing budgets, resources, and business performance metrics.

Knowledge, Skills, and Attributes:

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational and time management skills.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Results-oriented with a focus on customer satisfaction.
• Strong computer skills, including Microsoft Office Suite and collaborative business tools.
• Professional demeanor, integrity, and alignment with company values.
• Excellent command of English; French is considered an asset.

How to Apply:

When submitting your application to HR Project Partners for this opportunity, please submit a PDF version and clearly state the job title for which you are applying.

About Us:

HR Project Partners Inc. (HRPP) is a Human Resources consulting company offering various services in Human Resources, both to individuals and to companies. One of those services is recruitment for companies on a provincial and national basis.

HR Project Partners is an equal opportunity employer.

Please apply directly to this job posting. For questions regarding the position, please feel free to email resume@hrproject.ca. While HR Project Partners appreciates all applications we receive, we advise that only candidates under consideration will be contacted.