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Added 5 mins ago
SA
Manufacturing & Systems Engineer
Savage Arms (Canada), Inc.
Lakefield, ON
- Full-time
…Engineer on a full-time permanent basis. Reporting to the General Manager, the Manufacturing & Systems Engineer will be responsible for a range of duties including but not limited to the…
Added 5 mins ago
T
Retail Floor Supervisor - Brampton (Full-Time)
Talize
Brampton, ON
- Full-time
Resolve escalated customer concerns to ensure strong service recovery.
Added 6 mins ago
Department Sales Manager, Clubs
Sporting Life Group
Regina, SK
As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and…
Added 6 mins ago
Assistant Resident Manager
Realstar
Cornwall, ON
We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each…
Added 6 mins ago
TI
Retail Floor Supervisor - Brampton (Full-Time)
Talize Inc / Recycling Rewards
Brampton, ON
- Full-time
Resolve escalated customer concerns to ensure strong service recovery.
Added 20 mins ago
W
restaurant manager
Wendy's
Castlegar, BC
- Full-time
Added 20 mins ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Act proactively to detect, monitor, and report any potential security threats - dangerous situations, suspicious behavior, or other concerns - promptly notifying the Security Manager;
Added 20 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Campbell River, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 21 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Duncan, BC
- Full-time
Effectively resolve customer concerns and escalates to management when appropriate.
Added 35 mins ago
P&
restaurant assistant manager
Pür & Simple
Halifax, NS
- Full-time
Added 35 mins ago
VF
Facility Operator
Vivo for Healthier Generations
Calgary, AB
- Full-time
Respond to public inquiries and concerns related to facility operations and safety with clarity, empathy, and a solutions-focused approach.
Added 35 mins ago
CL
restaurant manager
Chopped Leaf
Brooks, AB
- Full-time
Added 36 mins ago
Assistant Manager, Settlements & Clearing
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Added 36 mins ago
B
Dynamics 365 Business Central Operations Manager
BDO
Hamilton, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
- Full-time
Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
Added 51 mins ago
OR
Bilingual Wireless Sales Associate - Edmundston
OSL Retail Services Inc
Edmundston, NB
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 51 mins ago
OF
Assistant Studio Manager
Orangetheory Fitness 10028
AB · Calgary, AB
- $20 CAD / hour
- Full-time
In your role as Assistant Studio Manager, you will create brand awareness, fuel the “buzz”, drive traffic in your studio’s community, lead sales team to achieve studio goals. As the Studio…
Added 1 hour ago
CG
food services manager
Compass Group Canada
Fort McMurray, AB
- Full-time
Added 1 hour ago
OO
food services manager
OPA! of Greece
St. Albert, AB
- Full-time
Added 1 hour ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 1 hour ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 1 hour ago
L
7779 - Store Manager
Lids
Kelowna, BC
- $22.5 to $23.5 USD / hour
- Full-time
…inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 1 hour ago
MF
Shipping Supervisor (Afternoons)
Mucci Farms Inc
Kingsville, ON
- $20 to $23 CAD / hour
- Full-time
…who can balance operational demands, employee development and customer…
Added 1 hour ago
VF
food services manager
VanSuya Foods Corp.
Surrey, BC
- Full-time
Added 1 hour ago
DD
restaurant manager
Donair Dude
Vancouver, BC
- Full-time
Added 1 hour ago
TO
restaurant manager
Triple O's Restaurants
Burnaby, BC
- Full-time

HR_RH

Guest Experience Manager

Whistler, BC, Canada

Salary: $70,000–$78,000 annually

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $70,000–$78,000 annually
Posting language: English
Posted: Oct 5, 2026

Original job description

Guest Experience Manager

We’re looking for a Guest Experience Manager to lead the teams that shape the guest experience at Scandinave Spa!

At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy.

How You’ll Make an Impact

Lead, coach, and develop teams.
Establish operational standards and processes and ensure they are consistently followed.
Hire and train new team members while supporting ongoing performance and team development.
Manage scheduling, payroll, budgeting, reporting, and inventory.
Handle escalated guest concerns and find solutions that turn challenges into positive experiences.
Analyze guest feedback and survey results to identify opportunities for improvement.
Maximize revenue opportunities through effective booking and upselling strategies.

Rooted in our values:

Success in this role goes beyond operational excellence. We're looking for a leader who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences.

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

What Makes You a Great Fit

Experience managing teams of 10+ in hospitality, guest services, or the spa industry.
Strong leadership presence with a calm, solutions-focused approach.
Excellent communication and interpersonal skills with a customer-centric mindset.
Strong computer skills with experience using CRM, HRIS, and payroll systems.
Ability to lead by example and build a strong team culture.
Flexible availability, including AM and PM shifts, weekends, and holidays.

Employee Perks and Benefits

Salary: $70,000–$78,000 annually
Winter Wellness or Spirit Pass program
Staff housing opportunities
Complimentary Thermal Journey access for you and one guest
Extended Health Benefits
Complimentary massage allocation
Discounts on food and beverages at the Bistro
Friends and Family discount vouchers

If you thrive in a hands-on leadership role and believe in creating calm, consistent, high-quality experiences for both guests and teams, we’d love to hear from you.

Apply About employer

More about this job

Responsibilities

The Guest Experience Manager will lead, coach, and develop teams while establishing operational standards to ensure high-quality guest experiences. They are responsible for managing daily operations including scheduling, payroll, budgeting, and resolving escalated guest concerns.

Requirements

Candidates must have experience managing teams of 10 or more in the hospitality or spa industry. Strong leadership, communication skills, and proficiency in CRM and HRIS systems are required.

Skills

Team leadership
Operational management
Staff training
Performance management
Scheduling
Payroll management
Budgeting
Inventory management
Conflict resolution
Customer service
CRM systems
HRIS systems
Data analysis
Upselling
Communication
Interpersonal skills

Benefits

Winter Wellness or Spirit Pass program
Staff housing opportunities
Complimentary Thermal Journey access
Extended Health Benefits
Complimentary massage allocation
Food and beverage discounts
Friends and Family discount vouchers

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Hospitality
Spa Management
Leadership
Operations
CRM
HRIS
Payroll
Budgeting
Inventory
Team Development
Customer Service
Performance Management
Upselling
Scheduling
Whistler
Scandinave Spa

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