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Added 4 mins ago
FS
Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…Analyst, Data Quality & Governance, you will report to the Manager, Data Assets and Standards and will collaborate with data owners, stewards, and custodians across the organization to…
Added 4 mins ago
IR
Senior Manager of Partnerships
Islamic Relief Canada
Burlington, ON · ON · Ontario
- Full-time
Reporting to the Director of Programs, the Partnerships Manager provides strategic and operational oversight of the organization's international and Canadian programmatic partnerships. This…
Added 4 mins ago
GE
Plant Labourer
GFL Environmental Inc.
Bowmanville, ON
- Full-time
Notify the Shift Supervisor/General Manager of any defects, damages, mistakes, errors, contamination, spills, other incidents or accidents that are identified
Added 4 mins ago
AW
Support Worker - Aoki Ross, ADS (FT-Over Night)
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Program Manager, the Support Worker is responsible for the day-to-day work of supporting residents with a wide array of emotional and practical supports. Activities include…
Added 4 mins ago
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Workplace Experience Coordinator
Trulioo
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
…swag, and other items through FedEx, DHL, and other courier…
Added 4 mins ago
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Principal Product Manager, Sandboxes
Docker
Remote, Canada
- Full-time
- Remote
The Products Team at Docker is looking for a Principal Product Manager to lead components of Docker Sandboxes. You will own and drive this strategic product area from high-level concept…
Added 4 mins ago
SL
Maintenance Technician I
Summit LLC
ON · Rexdale, Ontario
- Full-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 4 mins ago
Senior New Business Account Executive
Tailscale
Toronto, ON
Win new business. Find your way to the right people at prospective customers, educate them about our services, and help them succeed with Tailscale.
Added 4 mins ago
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Design Manager, Data Centers
AECOM
Markham, ON
- $150,000 to $200,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 16 mins ago
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Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
The Calian Nuclear team provides a comprehensive range of services covering the entire nuclear lifecycle.
Added 16 mins ago
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Senior Manager, Financial Information and Control
Alimentation Couche-Tard
Laval, QC
- Full-time
…role in the company. The main responsibilities of the senior manager within this group are as…
Added 16 mins ago
GP
Gestionnaire des partenariats
Global Payments Inc.
Montreal, QC
- Full-time
Expérience dans l’industrie des paiements, des technologies financières (FinTech) ou des services financiers au sens large, ainsi que la capacité de réussir dans un environnement dynamique…
Added 16 mins ago
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Workday Associate Engagement Manager
ERPA
Canada
- Full-time
ERPA is a client-focused technology services firm committed to maximizing the value of our clients' Workday investments. We specialize in implementing Workday solutions for higher education…
Added 16 mins ago
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Saviynt Platform Administration and Operations Consultant
W3Global
Canada
- Contract
…and vendor teams to maintain reliable and controlled Saviynt…
Added 16 mins ago
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Senior BDR, Inbound
RestoReach
Canada
- Full-time
…industry. We partner with the most innovative restaurant tech and services organizations to deliver targeted inbound & outbound acquisition systems across email, social, paid media, and…
Added 16 mins ago
CO
Aquafit Instructor - Certified
City of Brampton
Brampton, ON
- Temporary
Maintain an understanding of department programs and services
Added 16 mins ago
CS
SailPoint IdentityIQ Engineer
Compest Solutions Inc.
Toronto, ON
- $55 to $60 CAD / hour
- Contract
--(File Access Manager, Single Sign On, MFA)_
Added 16 mins ago
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Laboratory Administrator
Adecco
Lloydminster, AB
- $28 to $35 CAD / hour
- Full-time
Reporting to the Canadian Refining Laboratory Manager, the Laboratory Administrator provides administrative and coordination support to the Lloydminster Refinery Laboratory. This role is…
Added 16 mins ago
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PLM Functional Analyst – Teamcenter
Techso
Montreal, QC
- Full-time
Strong knowledge of Teamcenter modules, including Structure Manager, Workflow Designer, BMIDE, Change Management, and Active Workspace;
Added 16 mins ago
IP
Program Development Project Lead
Indigenous Perspectives Society
Victoria, BC
- Contract
Working with the Manager of Curriculum and Learning Development, the PROGRAM DEVELOPMENT PROJECT LEAD is responsible for supporting project analysis, design, development, implementation…
Added 16 mins ago
CD
AI Integration and Digital Innovation Specialist
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
Under the authority of the coordinator of the IT Services, the incumbent ensures the development, support, and facilitation of this project intended for the administrative staff of the…
Added 16 mins ago
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Product Manager
Co-operators
Guelph, ON
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 16 mins ago
FH
VIP Supervisor - Front Office / Concierge
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:
Added 16 mins ago
BC
Guest Services Agent
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Reporting to the Guest Services Manager, below are some key responsibilities:
Added 16 mins ago
TH
Business Operations Manager
Teumo Health Technologies Inc.
Vancouver, BC
- Full-time

HR_RH

Guest Experience Manager

Whistler, BC, Canada

Salary: $70,000–$78,000 annually

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $70,000–$78,000 annually
Posting language: English
Posted: Oct 5, 2026

Original job description

Guest Experience Manager

We’re looking for a Guest Experience Manager to lead the teams that shape the guest experience at Scandinave Spa!

At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy.

How You’ll Make an Impact

Lead, coach, and develop teams.
Establish operational standards and processes and ensure they are consistently followed.
Hire and train new team members while supporting ongoing performance and team development.
Manage scheduling, payroll, budgeting, reporting, and inventory.
Handle escalated guest concerns and find solutions that turn challenges into positive experiences.
Analyze guest feedback and survey results to identify opportunities for improvement.
Maximize revenue opportunities through effective booking and upselling strategies.

Rooted in our values:

Success in this role goes beyond operational excellence. We're looking for a leader who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences.

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

What Makes You a Great Fit

Experience managing teams of 10+ in hospitality, guest services, or the spa industry.
Strong leadership presence with a calm, solutions-focused approach.
Excellent communication and interpersonal skills with a customer-centric mindset.
Strong computer skills with experience using CRM, HRIS, and payroll systems.
Ability to lead by example and build a strong team culture.
Flexible availability, including AM and PM shifts, weekends, and holidays.

Employee Perks and Benefits

Salary: $70,000–$78,000 annually
Winter Wellness or Spirit Pass program
Staff housing opportunities
Complimentary Thermal Journey access for you and one guest
Extended Health Benefits
Complimentary massage allocation
Discounts on food and beverages at the Bistro
Friends and Family discount vouchers

If you thrive in a hands-on leadership role and believe in creating calm, consistent, high-quality experiences for both guests and teams, we’d love to hear from you.

Apply About employer

More about this job

Responsibilities

The Guest Experience Manager will lead, coach, and develop teams while establishing operational standards to ensure high-quality guest experiences. They are responsible for managing daily operations including scheduling, payroll, budgeting, and resolving escalated guest concerns.

Requirements

Candidates must have experience managing teams of 10 or more in the hospitality or spa industry. Strong leadership, communication skills, and proficiency in CRM and HRIS systems are required.

Skills

Team leadership
Operational management
Staff training
Performance management
Scheduling
Payroll management
Budgeting
Inventory management
Conflict resolution
Customer service
CRM systems
HRIS systems
Data analysis
Upselling
Communication
Interpersonal skills

Benefits

Winter Wellness or Spirit Pass program
Staff housing opportunities
Complimentary Thermal Journey access
Extended Health Benefits
Complimentary massage allocation
Food and beverage discounts
Friends and Family discount vouchers

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Hospitality
Spa Management
Leadership
Operations
CRM
HRIS
Payroll
Budgeting
Inventory
Team Development
Customer Service
Performance Management
Upselling
Scheduling
Whistler
Scandinave Spa

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