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Added 14 mins ago
A
Highway Design Engineer, P.Eng.
AECOM
North Bay, ON
- $75,000 to $125,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 14 mins ago
VC
Chief Surveyor H/F
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
- $130,000 to $155,000 CAD / year
- Full-time
a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering and building works in…
Added 44 mins ago
HC
Responsibilities
Health Careers Canada
Toronto, ON
- Full-time
…comprised of Registered Nurses, Registered Practical Nurses, and Program Assistants, who deliver exceptional client care across all inpatient units and the Emergency Department (ED) at…
Added 59 mins ago
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Develop Mentorship at Ubisoft - Cybersecurity 2026-2027
Ubisoft
Montreal, QC
- Internship
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe…
Added 1 hour ago
BN
Senior Policy Analyst
Build Nova Scotia
Halifax, NS
- Full-time
…internal and external stakeholders is required. As a dynamic leader, you possess the ability to lead change, move forward new initiatives and overcome ongoing challenges. An excellent…
Added 1 hour ago
HM
General Surgery
Health Match BC
New Westminster, BC
- Full-time
Beyond providing outstanding clinical care, we seek a visionary leader with a growth mindset who will drive regional program expansion through research, quality improvement, and innovative…
Added 1 hour ago
CG
Technicien(ne) post-production / Post-Production Technician
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
Rejoignez notre équipe dynamique chez MTLC, une entreprise leader dans l'industrie du cannabis avec des filiales incluant MTL Cannabis, Abba Medix et Canada House Clinics.
Added 1 hour ago
CG
Technicien(ne) de Sanitation / Sanitation Technician
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
Rejoignez notre équipe dynamique chez MTLC, une entreprise leader dans l'industrie du cannabis avec des filiales incluant MTL Cannabis, Abba Medix et Canada House Clinics. Nous sommes…
Added 1 hour ago
CG
Jardinier(ère) - Gardener
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
Rejoignez notre équipe dynamique chez MTLC, une entreprise leader dans l'industrie du cannabis avec des filiales incluant MTL Cannabis, Abba Medix et Canada House Clinics. Nous sommes…
Added 1 hour ago
SC
SAP iXp Intern – Sustainability Go-To-Market
SAP Careers
Toronto, ON
- $21 to $38 CAD / hour
- Full-time
Actively enrolled in an undergraduate program; Business Administration or IT/Software preferred
Added 1 hour ago
OT
Lead Automation Architect
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…We are looking for a strategic, automation-driven technical leader who thrives on defining standards and collaborating across functions to deliver highly reliable, scalable services for…
Added 2 hours ago
YH
Personal Support Worker (Part Time Evening Shift)
Yee Hong Centre For Geriatric Care
Mississauga, ON
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 2 hours ago
PD
Junior Construction after-disaster Project Manager
Paul Davis Restoration of the National Capital Region, VA
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
Be the steady hand after disaster - and grow into a leader people trust.
Added 2 hours ago
S
Equipment Operator – Pipeline/Facility Abandonment and Pipeline Repairs
SUMMIT
Brooks, AB
- Full-time
Safely operate and maintain an Excavator, including relative implements, with proactive participation in our compulsory maintenance program
Added 2 hours ago
NC
AI Software Developer
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
We are currently looking for an AI Software Developer to join our AI team. This position reports to the AI Adoption Leader.
Added 2 hours ago
EE
Safety Advisor, Empire Envelope
Empire Envelope
Calgary, AB
- Full-time
…monitoring and enforcing compliance with Empire Envelope’s Safety Program at all assigned work sites. You also promote a safe and healthy workplace culture, and leverage opportunities to…
Added 2 hours ago
CO
Sponsorship Program - Police Officers
City of Saint John
Saint John, NB
- Full-time
Are you looking for an opportunity to make a difference in your community? Are you a leader who takes accountability for their actions? Are you professional in your approach? Do you have a…
Added 3 hours ago
VM
Summer Sales Intern
Vantage Marketing Canada
St. John's, NL
- Full-time
Vantage Marketing is the nation’s largest pest control marketing company and a leader in providing valuable summer employment opportunities to college students. Our program is designed to…
Added 3 hours ago
J
National Sales Manager- CVRM
Jobgether
Canada
- $147,192.8 to $193,190.55 CAD / year
- Contract
This is an ideal opportunity for an experienced pharmaceutical sales leader motivated by both business results and meaningful patient impact.
Added 3 hours ago
E
Principal Product Manager - Identity Threat Detection and Response
Elastic
Canada
- Full-time
…autonomy and judgment expected of a principal-level product…
Added 3 hours ago
NH
Human Resources Business Partner (Hybrid)
NextPlay HR
Oakville, ON
- $75,000 to $100,000 CAD / year
- Full-time
…Master of Business Administration, the Certified Human Resources Leader designation, and Wharton's Chief Human Resources Officer…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 3 hours ago
Clinical Team Leader - Crisis Services
Winnipeg Regional Health Authority
Winnipeg, MB
The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through…
Added 4 hours ago
CE
Supply Classroom Educator
Childventures Early Learning Academy
Oakville, ON
- $19.95 to $25.86 CAD / hour
…character. Childventures has earned an outstanding reputation as a leader in child development. We believe in a balanced approach that prepares children not just for school, but for…
Added 4 hours ago
CE
Supply Classroom Educator
Childventures Early Learning Academy
Mississauga, ON
- $19.95 to $25.86 CAD / hour
…character. Childventures has earned an outstanding reputation as a leader in child development. We believe in a balanced approach that prepares children not just for school, but for…

HR_RH

Guest Experience Manager

Whistler, BC, Canada

Salary: $70,000–$78,000 annually

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $70,000–$78,000 annually
Posting language: English
Posted: Oct 5, 2026

Original job description

Guest Experience Manager

We’re looking for a Guest Experience Manager to lead the teams that shape the guest experience at Scandinave Spa!

At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy.

How You’ll Make an Impact

Lead, coach, and develop teams.
Establish operational standards and processes and ensure they are consistently followed.
Hire and train new team members while supporting ongoing performance and team development.
Manage scheduling, payroll, budgeting, reporting, and inventory.
Handle escalated guest concerns and find solutions that turn challenges into positive experiences.
Analyze guest feedback and survey results to identify opportunities for improvement.
Maximize revenue opportunities through effective booking and upselling strategies.

Rooted in our values:

Success in this role goes beyond operational excellence. We're looking for a leader who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences.

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

What Makes You a Great Fit

Experience managing teams of 10+ in hospitality, guest services, or the spa industry.
Strong leadership presence with a calm, solutions-focused approach.
Excellent communication and interpersonal skills with a customer-centric mindset.
Strong computer skills with experience using CRM, HRIS, and payroll systems.
Ability to lead by example and build a strong team culture.
Flexible availability, including AM and PM shifts, weekends, and holidays.

Employee Perks and Benefits

Salary: $70,000–$78,000 annually
Winter Wellness or Spirit Pass program
Staff housing opportunities
Complimentary Thermal Journey access for you and one guest
Extended Health Benefits
Complimentary massage allocation
Discounts on food and beverages at the Bistro
Friends and Family discount vouchers

If you thrive in a hands-on leadership role and believe in creating calm, consistent, high-quality experiences for both guests and teams, we’d love to hear from you.

Apply About employer

More about this job

Responsibilities

The Guest Experience Manager will lead, coach, and develop teams while establishing operational standards to ensure high-quality guest experiences. They are responsible for managing daily operations including scheduling, payroll, budgeting, and resolving escalated guest concerns.

Requirements

Candidates must have experience managing teams of 10 or more in the hospitality or spa industry. Strong leadership, communication skills, and proficiency in CRM and HRIS systems are required.

Skills

Team leadership
Operational management
Staff training
Performance management
Scheduling
Payroll management
Budgeting
Inventory management
Conflict resolution
Customer service
CRM systems
HRIS systems
Data analysis
Upselling
Communication
Interpersonal skills

Benefits

Winter Wellness or Spirit Pass program
Staff housing opportunities
Complimentary Thermal Journey access
Extended Health Benefits
Complimentary massage allocation
Food and beverage discounts
Friends and Family discount vouchers

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Hospitality
Spa Management
Leadership
Operations
CRM
HRIS
Payroll
Budgeting
Inventory
Team Development
Customer Service
Performance Management
Upselling
Scheduling
Whistler
Scandinave Spa

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