Outdoor Spa Operations Shift Lead

Spa Experience Shift Lead

Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents. 

• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals. 

• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.  

Expectations

• To offer a warm, friendly and professional welcome to guests 

• Ensure quality and cleanliness of the site

• Maintain and uphold the spa’s silent policy to ensure a peaceful and relaxing environment for guests

• Anticipate site needs and take initiative to complete tasks independently

• Perform technical & maintenance duties including water quality testing (training provided)

• Help coordinate daily tasks to support smooth and efficient operation

• Assist with training new team members

• Lead by example and contribute to a positive, welcoming team environment

Job Type: Full-Time

Hourly Rate: $23.57

Benefits

• Complimentary thermal baths membership for yourself

• Complimentary thermal baths membership for one friend, after 3 months

• Extended Health Benefits after 9 months

• Complimentary massage allocation plus massage discount of 35%

• Winter Whistler Blackcomb Spirit Pass or Wellness Program

• Food and beverage discounts for onsite café 

• Corporate discount vouchers for friends and family

• Staff accommodation, based on availability

Tasks & Responsibilities

• Coordinate daily shift activities and assign tasks to team members, ensuring the shift runs smoothly and duties are evenly distributed.

• Maintain cleanliness and quality of the entire site to Scandinave Spa Standard; including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.

• Optimize the spa ambience by ensuring Scandinave Spa policies are followed.

• Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all our spa features.

• Be proactive in anticipating guests’ needs.

• Support team members in addressing guest concerns by providing guidance and assistance and escalating issues when required

• Perform opening and closing procedures on site.

• Perform Technical Duties: 

• Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness.

• Monitor and review the teams’ water quality tests to ensure accuracy at each step.

• Maintain sauna fire and ambience fireplace temperatures.

• Monitor steam room and solarium temperatures.

• Pool Operations Room Duties: water quality management, pool cleaning equipment checks, monitoring potential mechanical issues and report concerns to Manager. 

• Assist with training new team members and provide feedback where standards are not met.

• Lead by example and support the team in maintaining Scandinave Spa standards

• Complete end-of-shift updates to the Supervisor or Manager, including guest incident and employee injury reports.

• Identify and communicate team member performance concerns to the Supervisor or Manager.

• All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler.

Prerequisites

• You love to be outdoors, can be on your feet all day and walk up/down steps.

• Previous customer service experience preferred.

• Ability to build positive working relationships with team members.

• Remains calm, professional, and solution-focused in challenging situations.

• Excellent attention to detail

• Able to lift 20kg.

• Proficient with Microsoft Word, Excel, and Outlook.

• Previous experience with water quality testing and maintenance is not required – extensive training will be provided.

• Clear criminal record check.

• Valid BC Driver’s License is an asset.

• Available to work full-time hours including evenings and weekends.

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