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Added 1 min ago
ZS
Data Governance Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Experience defining governance and quality KPIs/KRIs, control evidence, data issue workflows, auditability and executive reporting.
Added 1 min ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 min ago
JC
Electrical Engineering Specialist
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- Full-time
Strong practical knowledge of power distribution, motor controls, VFDs, control panels, wiring systems, grounding/bonding, and electrical troubleshooting.
Added 1 min ago
VG
Environmental Monitoring Coordinator
Vuntut Gwitchin Government
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- Full-time
Department Operations: Supports the Lands Manager in establishing internal processes to monitor and oversee work planning activities with external partners by ensuring compliance with…
Added 16 mins ago
W
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- Full-time
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Added 16 mins ago
RL
Calibration Technician
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- $50,000 to $60,000 CAD / year
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Added 16 mins ago
FC
Project Engineer
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Edmonton, AB
- Other
…projects stay on budget. Your expertise in resource monitoring and control, combined with your construction knowledge, will keep our projects running smoothly and…
Added 16 mins ago
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Concepteur de produits principal/ Senior Product Designer
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- Full-time
…licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product - we are a community of partners, customers, and creators…
Added 31 mins ago
NA
Quality Assurance Manager
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- $100,000 to $130,000 CAD / year
- Full-time
The Quality Assurance Manager is responsible for leading North Arc’s Quality Management System and Quality Control function, ensuring compliance with ISO 9001, customer requirements, and…
Added 31 mins ago
System Control Centre - Senior System Operator
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Ajax, ON
Reporting to the Supervisor, System Control Centre, the Senior System Operator will support all System Control Centre clients in the upkeep and smooth delivery of the SCC Work Coordinating…
Added 31 mins ago
Production Supervisor
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…quality and quantity of work under the direction of the Branch…
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Concierge
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ON · Brighton, Ontario
- Part-time
Reporting to the Assistant General Manager, the Concierge serves as the first point of contact for residents, guests, and staff, providing a welcoming and professional environment. This…
Added 46 mins ago
TW
Personal Support Worker Part Time- Retirement
The Wellington
Hamilton, ON
- Part-time
Added 1 hour ago
HS
Manager, Disability & Risk Management
HR Solutions
ON · Greater St-Catharines-Niagara Metropolitan Area
- Full-time
The Manager, Disability & Risk Management provides leadership and subject-matter expertise
Added 1 hour ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product - we are a community of partners, customers, and creators…
Added 1 hour ago
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Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
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Physical security, access control, building systems, or industrial technology.
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Security Agent
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Act proactively to detect, monitor, and report any potential security threats - dangerous situations, suspicious behavior, or other concerns - promptly notifying the Security Manager;
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Production Manager
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Construction Project Operations Manager
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Added 2 hours ago
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Coordinator, Information Management / Coordinateur, Gestion de l’information
CATSA / ACSTA
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- $62,889 to $78,610 CAD / year
- Contract
The Coordinator, Information Management, reporting to the General Manager, Corporate Security, Facilities and Information is responsible for providing day-to-day delivery and support of…
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Security Guard - Shopping Mall (Full Time)
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Fully support the Manager’s “Green” initiatives at the Property and those of the tenants and merchants at the Property.
Added 2 hours ago
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Quality Lead
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…all aspects of the project’s quality assurance and quality control and providing recommendations for resolving any non-compliance and/or…
Added 3 hours ago
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Added 3 hours ago
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HR Solutions

Manager, Disability & Risk Management

ON, Canada
Greater St-Catharines-Niagara Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Manager, Disability & Risk Management provides leadership and subject-matter expertise

for the organization’s occupational and non-occupational disability, workplace injury and claims

management programs. The Manager is accountable for the effective management of complex

claims, regulatory reporting, return-to-work and accommodation processes, appeals and hearing preparation, and the integrity of related data and reporting.

Working with employees, operational leaders, Human Resources, medical providers, insurers,

legal counsel and regulatory bodies, the Manager develops practical strategies that support fair,

timely and sustainable outcomes while managing organizational risk and ensuring compliance

with applicable requirements.

Key Responsibilities:

 Provide strategic and operational leadership for occupational and non-occupational

disability and claims management, establishing consistent practices, priorities, service

standards and controls across the organization.

 Manage complex, high-risk and disputed workplace injury and personal illness claims from

initial review through resolution, including assessment of causation, entitlement, medical

information, functional abilities, claim strategy and financial exposure.

 Lead workplace accommodation and return-to-work planning in collaboration with

employees, leaders, Human Resources, unions and medical or rehabilitation providers,

with a focus on safe, timely and sustainable outcomes.

 Oversee investigations and evidence gathering related to workplace incidents and claims,

including witness interviews, medical and operational information, chronology

development and preservation of complete and accurate claim records.

 Lead the organization’s response to Workplace Safety and Insurance Board (WSIB)

matters, including claim submissions, correspondence, objections, appeals and

reconsideration requests.

 Prepare for and attend WSIB appeal proceedings and Workplace Safety and Insurance

Appeals Tribunal (WSIAT) hearings on behalf of the employer, including developing case

strategy, reviewing the claim record, coordinating documentary and witness evidence,

preparing written submissions and working with legal counsel or external representatives

as required.

 Assess hearing and litigation risk, be comfortable briefing others on material claims and

appeals, and recommend settlement, appeal or case-management strategies within

delegated authority.

 Ensure all internal and external reporting is completed accurately and within applicable

regulatory, policy and administrative requirements following workplace accidents, injuries

and illnesses.

 Maintain effective communication with employees, operational leaders, Human

Resources and other stakeholders regarding claim status, restrictions, return-to-work

plans, risks, decisions and required actions.

 Build productive working relationships with WSIB representatives, insurers, medical

providers, legal counsel, industry associations and other external partners.

 Lead the collection, quality assurance and analysis of incident, injury, disability and claims

data; maintain accurate databases and prepare regular and ad hoc reports, dashboards

and trend analysis for senior leadership.

 Use claim, absence and incident trends to identify emerging risks and recommend

preventive actions, process improvements, training or policy changes.

 Participate in relevant industry committees and forums to monitor developments, share

practices and support a consistent industry approach to injury prevention and

compensatory claims.

 Oversee claim-related financial administration, including invoices, employee expenses,

reserves, recovery opportunities and other cost-control activities, in partnership with

Finance and internal stakeholders.

 Develop and maintain disability and claims management procedures, tools, templates and

training materials, and provide guidance and coaching to leaders and Human Resources

team members.

 Lead or support projects and continuous improvement initiatives related to disability

management, workplace injury claims, accommodations, data integrity and risk reduction.

 Protect confidential and sensitive information and exercise sound judgement, discretion

and diplomacy in all matters.

Skills, Abilities and Experience:

 Post-secondary education in Human Resources, Disability Management, Occupational

Health, Health Sciences, Business, Law or a related discipline, or an equivalent

combination of education and experience.

 Extensive experience in disability and claims management, with demonstrated ability to

lead complex matters, exercise independent judgement, influence outcomes and provide

subject-matter guidance to stakeholders.

 Demonstrated experience preparing employer submissions and evidence for WSIB

objections or appeals and participating in WSIB or WSIAT proceedings; experience

working with legal counsel and witnesses is an asset.

 Strong knowledge of Ontario workplace safety and insurance legislation, policy and

appeals processes, together with applicable human rights, accommodation, privacy and

employment requirements.

 Demonstrated ability to assess risk, analyze medical and factual evidence, develop

defensible recommendations and communicate complex issues clearly to senior leaders

and other stakeholders.

 Experience leading programs, projects or process improvements and providing functional

direction, coaching or guidance to others.

 Excellent written and verbal communication, advocacy, negotiation and presentation

skills.

 Strong organization, planning and prioritization skills, with the ability to manage multiple

complex matters, deadlines and competing priorities independently.

 Advanced proficiency with Microsoft Office, including Excel, and experience using claims,

HR, case-management or reporting systems.

 Ability to establish and maintain effective working relationships with employees, leaders,

unions, regulators, insurers, counsel, medical providers and other stakeholders.

 High degree of confidentiality, professionalism, discretion and attention to detail.

 Sound judgement and a balanced approach that considers employee needs, legal

obligations, operational requirements and organizational risk.

 Valid passport and driver’s license, with the ability to travel as required and no travel

restrictions.

Apply About employer

More about this job

Responsibilities

Lead occupational and non-occupational disability and claims programs, managing complex claims, investigations, accommodations, return-to-work plans, regulatory reporting, and WSIB or WSIAT appeals. Oversee claims data, financial administration, stakeholder relationships, risk reduction, and continuous improvement while advising leaders and ensuring compliance.

Requirements

Requires post-secondary education in a relevant discipline or equivalent education and experience, extensive disability and claims management experience, and demonstrated experience preparing WSIB appeal submissions and participating in proceedings. Candidates need strong knowledge of Ontario insurance, human rights, accommodation, privacy, and employment requirements, along with leadership, analytical, communication, organizational, and Microsoft Office skills; a valid passport and driver’s license are also required.

Skills

Disability Management
Claims Management
WSIB Appeals
WSIAT Hearings
Workplace Accommodation
Return-To-Work Planning
Risk Assessment
Regulatory Compliance
Evidence Analysis
Incident Investigation
Data Analysis and Reporting
Ontario Workplace Safety and Insurance Legislation
Human Rights and Employment Requirements
Negotiation and Advocacy
Program Leadership
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Occupational Disability
Non-Occupational Disability
Workplace Injury Claims
WSIB
WSIAT
Claims Management
Return-To-Work
Workplace Accommodation
Appeals
Regulatory Reporting
Incident Investigation
Medical Evidence
Functional Abilities
Claim Reserves
Risk Management
Human Rights
Privacy Requirements
Employment Requirements
Claims Data
Dashboards
Trend Analysis
Continuous Improvement
Legal Counsel
Microsoft Office
Microsoft Excel
Case-Management Systems

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