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Added 11 mins ago
R
Senior Manager - WM Business Risk
RBC
Toronto, ON
- Full-time
Strong knowledge of wealth advisory, investment management, and financial planning front-office and back-office activities.
Added 11 mins ago
UI
Project manager - M&A
UAP Inc.
Montreal, QC
- Full-time
The Mergers and Acquisitions (M&A) Project Manager (Finance) possesses expertise in finance, transactions, and project management. This individual plans, coordinates, executes, and supports…
Added 11 mins ago
GD
Business Development Manager, Tactical Comms
General Dynamics Missions System International
Ottawa, ON
- Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 25 mins ago
WM
AP AR Specialist
Wyse Meter Solutions Inc.
Vaughan, ON
- $50,000 to $52,000 CAD / year
- Full-time
Exceptional communication skills with the ability to present analysis and finding in both verbal and written format.
Added 25 mins ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
Play a key role in identifying and resolving operational risks through careful data analysis and proactive troubleshooting.
Added 25 mins ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
Play a key role in identifying and resolving operational risks through careful data analysis and proactive troubleshooting.
Added 25 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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Added 25 mins ago
AE
Strategic Analysis Superintendent
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
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Added 25 mins ago
S
In Store Bakery - Manager Bakery
Sobeys
St. Marys, ON
- Full-time
As a Bakery Manager, you’ll play a key role in delivering an exceptional shopping experience by leading the daily operations of our Bakery Department. You’ll oversee merchandising, product…
Added 25 mins ago
E
Manager, Core Audit - Assurance - Saskatoon
EY
Saskatoon, SK
- Full-time
As an Assurance Manager, you will be a professional member of Assurance practice. Together with our substantial investments in technology, knowledge, and learning resources for our audit…
Added 25 mins ago
AE
Manager, Regulatory
ATCO Electric
AB · Edmonton, AB
- Full-time
As Manager, Regulatory, you’ll provide leadership and regulatory expertise for ATCO Electric Transmission’s regulatory applications and ongoing requirements. You’ll lead regulatory…
Added 26 mins ago
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Senior Manager, Operational Resiliency Advisor
TD
Toronto, ON
- Full-time
After completing requisite onboarding, training and cross-training sessions, our current business model policy is "Office Focused", currently defined as "Real estate not ready (2 days in…
Added 26 mins ago
Install Planning Clerk
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Markham, ON
…optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through…
Added 26 mins ago
T
TDS Operations Analyst I, Client Enablement
TD
Toronto, ON
- Full-time
Play a key role in identifying and resolving operational risks through careful data analysis and proactive troubleshooting.
Added 26 mins ago
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Manager, Compliance Governance & Operations (5664)
TD
Toronto, ON
- Full-time
Reporting to the Head of Surveillance Initiatives and Portfolio Management, the Manager will serve as a team and workstream lead for the delivery and ongoing management of the Trade and…
Added 26 mins ago
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Sales Manager / Sales Coach-Trainer, Working Capital
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Montreal, QC
- Full-time
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Added 40 mins ago
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Montreal, QC
- Full-time
Omnicom Media Montreal is a thousand and one stories told by more than 200 colleagues and friends who specialize in media planning, business strategy, project management, and digital and…
Added 40 mins ago
B
Managing Director & Head, Credit and Portfolio Management
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Toronto, ON · FCP
- Full-time
The role sets the standards and the operating model. Lending Unit PM leaders own business execution, staffing and portfolio outcomes. The role partners with Risk & Financial Management,…
Added 40 mins ago
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Data Scientist
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- Full-time
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Added 40 mins ago
Manager, Associate Private Bankers
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Exercising sound judgement and financial analysis when granting loans within authorized limits
Added 41 mins ago
C
Prairie North Co-op- Agronomy Sales Summer Student-Naicam
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- Part-time
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Added 56 mins ago
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Finance Analyst, Winter 2027 (Co-op/Internship) - 4 Months
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Provides input into the planning and implementation of financial, regulatory, and management reporting programs.
Added 56 mins ago
Manager, P&O Business Partner
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The Manager, People & Organization Business Partner is responsible for providing P&O leadership and guidance by working in partnership with business leaders at sites or within functions.…
Added 56 mins ago
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Data Engineering & Platforms Manager
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- Full-time
The Manager will work closely with Finance, FP&A, Information Technology, operational leaders and system owners to ensure that reliable, timely and appropriately structured data is…
Added 1 hour ago
S
Manager, Real Estate
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- Full-time
The Real Estate Manager will play a pivotal role in strategically growing and optimizing Subway's restaurant network, ensuring the financial strength of the restaurants through profitable…

HR Solutions

Manager, Disability & Risk Management

ON, Canada
Greater St-Catharines-Niagara Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Manager, Disability & Risk Management provides leadership and subject-matter expertise

for the organization’s occupational and non-occupational disability, workplace injury and claims

management programs. The Manager is accountable for the effective management of complex

claims, regulatory reporting, return-to-work and accommodation processes, appeals and hearing preparation, and the integrity of related data and reporting.

Working with employees, operational leaders, Human Resources, medical providers, insurers,

legal counsel and regulatory bodies, the Manager develops practical strategies that support fair,

timely and sustainable outcomes while managing organizational risk and ensuring compliance

with applicable requirements.

Key Responsibilities:

 Provide strategic and operational leadership for occupational and non-occupational

disability and claims management, establishing consistent practices, priorities, service

standards and controls across the organization.

 Manage complex, high-risk and disputed workplace injury and personal illness claims from

initial review through resolution, including assessment of causation, entitlement, medical

information, functional abilities, claim strategy and financial exposure.

 Lead workplace accommodation and return-to-work planning in collaboration with

employees, leaders, Human Resources, unions and medical or rehabilitation providers,

with a focus on safe, timely and sustainable outcomes.

 Oversee investigations and evidence gathering related to workplace incidents and claims,

including witness interviews, medical and operational information, chronology

development and preservation of complete and accurate claim records.

 Lead the organization’s response to Workplace Safety and Insurance Board (WSIB)

matters, including claim submissions, correspondence, objections, appeals and

reconsideration requests.

 Prepare for and attend WSIB appeal proceedings and Workplace Safety and Insurance

Appeals Tribunal (WSIAT) hearings on behalf of the employer, including developing case

strategy, reviewing the claim record, coordinating documentary and witness evidence,

preparing written submissions and working with legal counsel or external representatives

as required.

 Assess hearing and litigation risk, be comfortable briefing others on material claims and

appeals, and recommend settlement, appeal or case-management strategies within

delegated authority.

 Ensure all internal and external reporting is completed accurately and within applicable

regulatory, policy and administrative requirements following workplace accidents, injuries

and illnesses.

 Maintain effective communication with employees, operational leaders, Human

Resources and other stakeholders regarding claim status, restrictions, return-to-work

plans, risks, decisions and required actions.

 Build productive working relationships with WSIB representatives, insurers, medical

providers, legal counsel, industry associations and other external partners.

 Lead the collection, quality assurance and analysis of incident, injury, disability and claims

data; maintain accurate databases and prepare regular and ad hoc reports, dashboards

and trend analysis for senior leadership.

 Use claim, absence and incident trends to identify emerging risks and recommend

preventive actions, process improvements, training or policy changes.

 Participate in relevant industry committees and forums to monitor developments, share

practices and support a consistent industry approach to injury prevention and

compensatory claims.

 Oversee claim-related financial administration, including invoices, employee expenses,

reserves, recovery opportunities and other cost-control activities, in partnership with

Finance and internal stakeholders.

 Develop and maintain disability and claims management procedures, tools, templates and

training materials, and provide guidance and coaching to leaders and Human Resources

team members.

 Lead or support projects and continuous improvement initiatives related to disability

management, workplace injury claims, accommodations, data integrity and risk reduction.

 Protect confidential and sensitive information and exercise sound judgement, discretion

and diplomacy in all matters.

Skills, Abilities and Experience:

 Post-secondary education in Human Resources, Disability Management, Occupational

Health, Health Sciences, Business, Law or a related discipline, or an equivalent

combination of education and experience.

 Extensive experience in disability and claims management, with demonstrated ability to

lead complex matters, exercise independent judgement, influence outcomes and provide

subject-matter guidance to stakeholders.

 Demonstrated experience preparing employer submissions and evidence for WSIB

objections or appeals and participating in WSIB or WSIAT proceedings; experience

working with legal counsel and witnesses is an asset.

 Strong knowledge of Ontario workplace safety and insurance legislation, policy and

appeals processes, together with applicable human rights, accommodation, privacy and

employment requirements.

 Demonstrated ability to assess risk, analyze medical and factual evidence, develop

defensible recommendations and communicate complex issues clearly to senior leaders

and other stakeholders.

 Experience leading programs, projects or process improvements and providing functional

direction, coaching or guidance to others.

 Excellent written and verbal communication, advocacy, negotiation and presentation

skills.

 Strong organization, planning and prioritization skills, with the ability to manage multiple

complex matters, deadlines and competing priorities independently.

 Advanced proficiency with Microsoft Office, including Excel, and experience using claims,

HR, case-management or reporting systems.

 Ability to establish and maintain effective working relationships with employees, leaders,

unions, regulators, insurers, counsel, medical providers and other stakeholders.

 High degree of confidentiality, professionalism, discretion and attention to detail.

 Sound judgement and a balanced approach that considers employee needs, legal

obligations, operational requirements and organizational risk.

 Valid passport and driver’s license, with the ability to travel as required and no travel

restrictions.

Apply About employer

More about this job

Responsibilities

Lead occupational and non-occupational disability and claims programs, managing complex claims, investigations, accommodations, return-to-work plans, regulatory reporting, and WSIB or WSIAT appeals. Oversee claims data, financial administration, stakeholder relationships, risk reduction, and continuous improvement while advising leaders and ensuring compliance.

Requirements

Requires post-secondary education in a relevant discipline or equivalent education and experience, extensive disability and claims management experience, and demonstrated experience preparing WSIB appeal submissions and participating in proceedings. Candidates need strong knowledge of Ontario insurance, human rights, accommodation, privacy, and employment requirements, along with leadership, analytical, communication, organizational, and Microsoft Office skills; a valid passport and driver’s license are also required.

Skills

Disability Management
Claims Management
WSIB Appeals
WSIAT Hearings
Workplace Accommodation
Return-To-Work Planning
Risk Assessment
Regulatory Compliance
Evidence Analysis
Incident Investigation
Data Analysis and Reporting
Ontario Workplace Safety and Insurance Legislation
Human Rights and Employment Requirements
Negotiation and Advocacy
Program Leadership
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Occupational Disability
Non-Occupational Disability
Workplace Injury Claims
WSIB
WSIAT
Claims Management
Return-To-Work
Workplace Accommodation
Appeals
Regulatory Reporting
Incident Investigation
Medical Evidence
Functional Abilities
Claim Reserves
Risk Management
Human Rights
Privacy Requirements
Employment Requirements
Claims Data
Dashboards
Trend Analysis
Continuous Improvement
Legal Counsel
Microsoft Office
Microsoft Excel
Case-Management Systems

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