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Added 5 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 6 mins ago
R
Senior Manager - WM Business Risk
RBC
Toronto, ON
- Full-time
The Senior Manager, Business Risk, provides support to RBC Wealth Management (WM) Canada’s Operational Risk management leadership, by providing expertise, advice and counsel, enhancing…
Added 6 mins ago
B
Proposal Writer - 12 Month Term
Benevity
Remote, Canada
- $77,800 to $106,920 CAD / year
- Full-time
- Remote
At Benevity, we are dedicated to our mission and making a positive impact. As a Senior Proposal Writer, you will lead our most complex RFx responses, manage RFx intake, review the team's…
Added 6 mins ago
B
Proposal Writer - 12 Month Term
Benevity
Remote, Canada
- Full-time
- Remote
At Benevity, we are dedicated to our mission and making a positive impact. As a Senior Proposal Writer, you will lead our most complex RFx responses, manage RFx intake, review the team's…
Added 6 mins ago
UI
Project manager - M&A
UAP Inc.
Montreal, QC
- Full-time
The Mergers and Acquisitions (M&A) Project Manager (Finance) possesses expertise in finance, transactions, and project management. This individual plans, coordinates, executes, and supports…
Added 6 mins ago
EG
Senior Architect (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
…Construction (IFC). Working under the direction of a Project Manager and Technical Lead, the Senior Architect will be responsible for coordinating architectural deliverables, leading…
Added 20 mins ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
…in a transformation manner while raising standards in data management through technology, governance, and processes that deliver sustainable results. We are a diverse and talented team that…
Added 20 mins ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
…in a transformation manner while raising standards in data management through technology, governance, and processes that deliver sustainable results. We are a diverse and talented team that…
Added 20 mins ago
CO
Senior Water Resources Engineer
City of Pickering
Canada
- Full-time
…applications as it relates to water resources and stormwater management matters. Reviews and manages, or assists the Manager in the review and management of projects/major studies dealing…
Added 20 mins ago
AP
Operations Analyst - Entry to Mid Level
Abodex Process Systems Private Limited
Canada
- Full-time
Career progression into Senior Operations Analyst, Business Analyst, Operations Manager, Strategy Analyst, or Process Improvement roles.
Added 20 mins ago
FI
Project Manager - IT - Expert
FP Inc.
Toronto, ON
- $90 to $102 CAD / hour
- Contract
Impact and influence senior leadership team members individually and collectively to drive large-scale change management and projects/programs.
Added 20 mins ago
OH
Placement Coordinator
Ontario Health atHome
Peterborough, ON
- Full-time
Reporting to a Senior Manager, the Placement Coordinator is responsible for reviewing client assessments, and eligibility, authorizing the admissions to Long Stay, Short Stay and…
Added 21 mins ago
MQ
Senior QA Analyst – IVR & Contact Centre Testing
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Experience as a QA Analyst, Senior QA Analyst, QA Consultant, or QA Manager.
Added 21 mins ago
TG
Senior Guideway Civil Coordinator
Trillium Guideway Partners
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
The Senior Guideway Civil Coordinator will assist in managing the civil engineering and construction activities related to roads and landscaping within the elevated guideway project. This…
Added 21 mins ago
N
Real Estate Program Manager
Nokia
Ottawa, ON · Kanata, ON
- Full-time
The Real Estate Program Manager will lead program-level coordination of Nokia’s lab consolidation and relocation initiatives. The role will bring together Business, R&D IT, Real Estate,…
Added 21 mins ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
Identify qualitative trends, recurring issues, service gaps, or process concerns and share observations with the Team Lead, Knowledge Manager, or appropriate service owner.
Added 21 mins ago
OS
Economist
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Reporting to the Manager, Research and Analysis, the Economist will contribute to the analysis of policy issues and market trends by conducting quantitative and qualitative research;…
Added 21 mins ago
T
Senior Manager, Operational Resiliency Advisor
TD
Toronto, ON
- Full-time
…"Real estate not ready (2 days in office per week)." Resilience Management currently has in-office real estate footprints in Toronto and Mount Laurel. Whether working in-office or remotely…
Added 21 mins ago
Manager, Health & Safety
Elexicon Energy Inc.
Ajax, ON
The Manager oversees the Health and Safety Management System, provides guidance to operational leaders, and promotes a proactive safety culture focused on preventing injuries, managing…
Added 21 mins ago
Group Collections and Commissions Specialist, Senior
Equitable
Waterloo, ON
…business. As a Group Collections & Commissions Specialist, Senior you will serve as a trusted subject matter expert, solving complex business challenges, driving process improvements, and…
Added 21 mins ago
T
TDS Operations Analyst I, Client Enablement
TD
Toronto, ON
- Full-time
…in a transformation manner while raising standards in data management through technology, governance, and processes that deliver sustainable results. We are a diverse and talented team that…
Added 21 mins ago
T
Manager, Compliance Governance & Operations (5664)
TD
Toronto, ON
- Full-time
The Manager will independently lead surveillance initiatives and workstreams, provide subject matter expertise, drive execution across stakeholders, and escalate material risks and issues…
Added 21 mins ago
VC
Sales Manager / Sales Coach-Trainer, Working Capital
Vault Credit Corporation
Montreal, QC
- Full-time
You work under the Director's guidance across the Account Executive, Account Management and BDR teams, alongside the AM Manager, the BDR Team Lead and Sales Support, and you partner with…
Added 21 mins ago
MU
Associate Director of Administration
McGill University
Glen · MUHC-GLEN
- Full-time
…administrative needs, as well as program development and operational management, of the assigned group of departments. The Associate Director of Administration is expected to function…
Added 21 mins ago
D
Delivery coordinator, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a project delivery manager, you help direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget. You analyze project feasibility and…

HR Solutions

Manager, Disability & Risk Management

ON, Canada
Greater St-Catharines-Niagara Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Manager, Disability & Risk Management provides leadership and subject-matter expertise

for the organization’s occupational and non-occupational disability, workplace injury and claims

management programs. The Manager is accountable for the effective management of complex

claims, regulatory reporting, return-to-work and accommodation processes, appeals and hearing preparation, and the integrity of related data and reporting.

Working with employees, operational leaders, Human Resources, medical providers, insurers,

legal counsel and regulatory bodies, the Manager develops practical strategies that support fair,

timely and sustainable outcomes while managing organizational risk and ensuring compliance

with applicable requirements.

Key Responsibilities:

 Provide strategic and operational leadership for occupational and non-occupational

disability and claims management, establishing consistent practices, priorities, service

standards and controls across the organization.

 Manage complex, high-risk and disputed workplace injury and personal illness claims from

initial review through resolution, including assessment of causation, entitlement, medical

information, functional abilities, claim strategy and financial exposure.

 Lead workplace accommodation and return-to-work planning in collaboration with

employees, leaders, Human Resources, unions and medical or rehabilitation providers,

with a focus on safe, timely and sustainable outcomes.

 Oversee investigations and evidence gathering related to workplace incidents and claims,

including witness interviews, medical and operational information, chronology

development and preservation of complete and accurate claim records.

 Lead the organization’s response to Workplace Safety and Insurance Board (WSIB)

matters, including claim submissions, correspondence, objections, appeals and

reconsideration requests.

 Prepare for and attend WSIB appeal proceedings and Workplace Safety and Insurance

Appeals Tribunal (WSIAT) hearings on behalf of the employer, including developing case

strategy, reviewing the claim record, coordinating documentary and witness evidence,

preparing written submissions and working with legal counsel or external representatives

as required.

 Assess hearing and litigation risk, be comfortable briefing others on material claims and

appeals, and recommend settlement, appeal or case-management strategies within

delegated authority.

 Ensure all internal and external reporting is completed accurately and within applicable

regulatory, policy and administrative requirements following workplace accidents, injuries

and illnesses.

 Maintain effective communication with employees, operational leaders, Human

Resources and other stakeholders regarding claim status, restrictions, return-to-work

plans, risks, decisions and required actions.

 Build productive working relationships with WSIB representatives, insurers, medical

providers, legal counsel, industry associations and other external partners.

 Lead the collection, quality assurance and analysis of incident, injury, disability and claims

data; maintain accurate databases and prepare regular and ad hoc reports, dashboards

and trend analysis for senior leadership.

 Use claim, absence and incident trends to identify emerging risks and recommend

preventive actions, process improvements, training or policy changes.

 Participate in relevant industry committees and forums to monitor developments, share

practices and support a consistent industry approach to injury prevention and

compensatory claims.

 Oversee claim-related financial administration, including invoices, employee expenses,

reserves, recovery opportunities and other cost-control activities, in partnership with

Finance and internal stakeholders.

 Develop and maintain disability and claims management procedures, tools, templates and

training materials, and provide guidance and coaching to leaders and Human Resources

team members.

 Lead or support projects and continuous improvement initiatives related to disability

management, workplace injury claims, accommodations, data integrity and risk reduction.

 Protect confidential and sensitive information and exercise sound judgement, discretion

and diplomacy in all matters.

Skills, Abilities and Experience:

 Post-secondary education in Human Resources, Disability Management, Occupational

Health, Health Sciences, Business, Law or a related discipline, or an equivalent

combination of education and experience.

 Extensive experience in disability and claims management, with demonstrated ability to

lead complex matters, exercise independent judgement, influence outcomes and provide

subject-matter guidance to stakeholders.

 Demonstrated experience preparing employer submissions and evidence for WSIB

objections or appeals and participating in WSIB or WSIAT proceedings; experience

working with legal counsel and witnesses is an asset.

 Strong knowledge of Ontario workplace safety and insurance legislation, policy and

appeals processes, together with applicable human rights, accommodation, privacy and

employment requirements.

 Demonstrated ability to assess risk, analyze medical and factual evidence, develop

defensible recommendations and communicate complex issues clearly to senior leaders

and other stakeholders.

 Experience leading programs, projects or process improvements and providing functional

direction, coaching or guidance to others.

 Excellent written and verbal communication, advocacy, negotiation and presentation

skills.

 Strong organization, planning and prioritization skills, with the ability to manage multiple

complex matters, deadlines and competing priorities independently.

 Advanced proficiency with Microsoft Office, including Excel, and experience using claims,

HR, case-management or reporting systems.

 Ability to establish and maintain effective working relationships with employees, leaders,

unions, regulators, insurers, counsel, medical providers and other stakeholders.

 High degree of confidentiality, professionalism, discretion and attention to detail.

 Sound judgement and a balanced approach that considers employee needs, legal

obligations, operational requirements and organizational risk.

 Valid passport and driver’s license, with the ability to travel as required and no travel

restrictions.

Apply About employer

More about this job

Responsibilities

Lead occupational and non-occupational disability and claims programs, managing complex claims, investigations, accommodations, return-to-work plans, regulatory reporting, and WSIB or WSIAT appeals. Oversee claims data, financial administration, stakeholder relationships, risk reduction, and continuous improvement while advising leaders and ensuring compliance.

Requirements

Requires post-secondary education in a relevant discipline or equivalent education and experience, extensive disability and claims management experience, and demonstrated experience preparing WSIB appeal submissions and participating in proceedings. Candidates need strong knowledge of Ontario insurance, human rights, accommodation, privacy, and employment requirements, along with leadership, analytical, communication, organizational, and Microsoft Office skills; a valid passport and driver’s license are also required.

Skills

Disability Management
Claims Management
WSIB Appeals
WSIAT Hearings
Workplace Accommodation
Return-To-Work Planning
Risk Assessment
Regulatory Compliance
Evidence Analysis
Incident Investigation
Data Analysis and Reporting
Ontario Workplace Safety and Insurance Legislation
Human Rights and Employment Requirements
Negotiation and Advocacy
Program Leadership
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Occupational Disability
Non-Occupational Disability
Workplace Injury Claims
WSIB
WSIAT
Claims Management
Return-To-Work
Workplace Accommodation
Appeals
Regulatory Reporting
Incident Investigation
Medical Evidence
Functional Abilities
Claim Reserves
Risk Management
Human Rights
Privacy Requirements
Employment Requirements
Claims Data
Dashboards
Trend Analysis
Continuous Improvement
Legal Counsel
Microsoft Office
Microsoft Excel
Case-Management Systems

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