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Added 4 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 4 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 19 mins ago
J
Partner Operations Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Operations Manager based in Canada.
Added 19 mins ago
CO
Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
…Information Security Officer’s (CISO) mandate, vision, and strategy by building strong relationships with internal partners, suppliers, and stakeholders and helping ensure that cyber…
Added 19 mins ago
CC
Community Manager, Reddit
Creative Circle
Toronto, ON
- $35 to $45 CAD / hour
- Contract
Our client, a major enterprise brand, is seeking a Community Manager, focusing on their Reddit Strategy to build and operationalize the organizations approach to Reddit.
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…these capabilities with EDC’s broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…these capabilities with EDC’s broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…these capabilities with EDC’s broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…these capabilities with EDC’s broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…these capabilities with EDC’s broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…these capabilities with EDC’s broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 19 mins ago
Sun Life CHC Program Facilitator
Wilfrid Laurier University
Waterloo, ON
Reports to: Manager of Sun Life CHC Programs and Northdale Facilities.
Added 34 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…member of the discovery team, they collaborate with the Product Manager, Business Analyst, Engineering Lead, and backend developers to translate business requirements into validated,…
Added 49 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
…these capabilities with EDC's broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 49 mins ago
HR
Project Manager, Transit Planning
Halifax Regional Municipality
Halifax, NS
- $71,650 to $92,730 CAD / year
- Full-time
Halifax Regional Municipality is inviting applications for a permanent full time position of Project Manager, Transit Planning position in the Planning & Customer Engagement division with…
Added 49 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
…these capabilities with EDC's broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 49 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
…these capabilities with EDC's broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 49 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
…these capabilities with EDC's broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 49 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
…these capabilities with EDC's broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 49 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
AB · Edmonton, AB
- $96,557 to $128,743 CAD / year
- Full-time
…these capabilities with EDC's broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors…
Added 49 mins ago
D
Business Development Manager / Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 49 mins ago
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON
The Senior Manager, Integrated Campaign Marketing plays a pivotal leadership role in driving Questrade Financial Group’s brand awareness, equity, and client acquisition through the…
Added 1 hour ago
HS
Manager, Disability & Risk Management
HR Solutions
ON · Greater St-Catharines-Niagara Metropolitan Area
- Full-time
The Manager, Disability & Risk Management provides leadership and subject-matter expertise
Added 1 hour ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…member of the discovery team, they collaborate with the Product Manager, Business Analyst, Engineering Lead, and backend developers to translate business requirements into validated,…
Added 1 hour ago
A
Manager, Regulatory
ATCO
Edmonton, AB
- Full-time
As Manager, Regulatory, you’ll provide leadership and regulatory expertise for ATCO Electric Transmission’s regulatory applications and ongoing requirements. You’ll lead regulatory…

HR Solutions

Manager, Disability & Risk Management

ON, Canada
Greater St-Catharines-Niagara Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Manager, Disability & Risk Management provides leadership and subject-matter expertise

for the organization’s occupational and non-occupational disability, workplace injury and claims

management programs. The Manager is accountable for the effective management of complex

claims, regulatory reporting, return-to-work and accommodation processes, appeals and hearing preparation, and the integrity of related data and reporting.

Working with employees, operational leaders, Human Resources, medical providers, insurers,

legal counsel and regulatory bodies, the Manager develops practical strategies that support fair,

timely and sustainable outcomes while managing organizational risk and ensuring compliance

with applicable requirements.

Key Responsibilities:

 Provide strategic and operational leadership for occupational and non-occupational

disability and claims management, establishing consistent practices, priorities, service

standards and controls across the organization.

 Manage complex, high-risk and disputed workplace injury and personal illness claims from

initial review through resolution, including assessment of causation, entitlement, medical

information, functional abilities, claim strategy and financial exposure.

 Lead workplace accommodation and return-to-work planning in collaboration with

employees, leaders, Human Resources, unions and medical or rehabilitation providers,

with a focus on safe, timely and sustainable outcomes.

 Oversee investigations and evidence gathering related to workplace incidents and claims,

including witness interviews, medical and operational information, chronology

development and preservation of complete and accurate claim records.

 Lead the organization’s response to Workplace Safety and Insurance Board (WSIB)

matters, including claim submissions, correspondence, objections, appeals and

reconsideration requests.

 Prepare for and attend WSIB appeal proceedings and Workplace Safety and Insurance

Appeals Tribunal (WSIAT) hearings on behalf of the employer, including developing case

strategy, reviewing the claim record, coordinating documentary and witness evidence,

preparing written submissions and working with legal counsel or external representatives

as required.

 Assess hearing and litigation risk, be comfortable briefing others on material claims and

appeals, and recommend settlement, appeal or case-management strategies within

delegated authority.

 Ensure all internal and external reporting is completed accurately and within applicable

regulatory, policy and administrative requirements following workplace accidents, injuries

and illnesses.

 Maintain effective communication with employees, operational leaders, Human

Resources and other stakeholders regarding claim status, restrictions, return-to-work

plans, risks, decisions and required actions.

 Build productive working relationships with WSIB representatives, insurers, medical

providers, legal counsel, industry associations and other external partners.

 Lead the collection, quality assurance and analysis of incident, injury, disability and claims

data; maintain accurate databases and prepare regular and ad hoc reports, dashboards

and trend analysis for senior leadership.

 Use claim, absence and incident trends to identify emerging risks and recommend

preventive actions, process improvements, training or policy changes.

 Participate in relevant industry committees and forums to monitor developments, share

practices and support a consistent industry approach to injury prevention and

compensatory claims.

 Oversee claim-related financial administration, including invoices, employee expenses,

reserves, recovery opportunities and other cost-control activities, in partnership with

Finance and internal stakeholders.

 Develop and maintain disability and claims management procedures, tools, templates and

training materials, and provide guidance and coaching to leaders and Human Resources

team members.

 Lead or support projects and continuous improvement initiatives related to disability

management, workplace injury claims, accommodations, data integrity and risk reduction.

 Protect confidential and sensitive information and exercise sound judgement, discretion

and diplomacy in all matters.

Skills, Abilities and Experience:

 Post-secondary education in Human Resources, Disability Management, Occupational

Health, Health Sciences, Business, Law or a related discipline, or an equivalent

combination of education and experience.

 Extensive experience in disability and claims management, with demonstrated ability to

lead complex matters, exercise independent judgement, influence outcomes and provide

subject-matter guidance to stakeholders.

 Demonstrated experience preparing employer submissions and evidence for WSIB

objections or appeals and participating in WSIB or WSIAT proceedings; experience

working with legal counsel and witnesses is an asset.

 Strong knowledge of Ontario workplace safety and insurance legislation, policy and

appeals processes, together with applicable human rights, accommodation, privacy and

employment requirements.

 Demonstrated ability to assess risk, analyze medical and factual evidence, develop

defensible recommendations and communicate complex issues clearly to senior leaders

and other stakeholders.

 Experience leading programs, projects or process improvements and providing functional

direction, coaching or guidance to others.

 Excellent written and verbal communication, advocacy, negotiation and presentation

skills.

 Strong organization, planning and prioritization skills, with the ability to manage multiple

complex matters, deadlines and competing priorities independently.

 Advanced proficiency with Microsoft Office, including Excel, and experience using claims,

HR, case-management or reporting systems.

 Ability to establish and maintain effective working relationships with employees, leaders,

unions, regulators, insurers, counsel, medical providers and other stakeholders.

 High degree of confidentiality, professionalism, discretion and attention to detail.

 Sound judgement and a balanced approach that considers employee needs, legal

obligations, operational requirements and organizational risk.

 Valid passport and driver’s license, with the ability to travel as required and no travel

restrictions.

Apply About employer

More about this job

Responsibilities

Lead occupational and non-occupational disability and claims programs, managing complex claims, investigations, accommodations, return-to-work plans, regulatory reporting, and WSIB or WSIAT appeals. Oversee claims data, financial administration, stakeholder relationships, risk reduction, and continuous improvement while advising leaders and ensuring compliance.

Requirements

Requires post-secondary education in a relevant discipline or equivalent education and experience, extensive disability and claims management experience, and demonstrated experience preparing WSIB appeal submissions and participating in proceedings. Candidates need strong knowledge of Ontario insurance, human rights, accommodation, privacy, and employment requirements, along with leadership, analytical, communication, organizational, and Microsoft Office skills; a valid passport and driver’s license are also required.

Skills

Disability Management
Claims Management
WSIB Appeals
WSIAT Hearings
Workplace Accommodation
Return-To-Work Planning
Risk Assessment
Regulatory Compliance
Evidence Analysis
Incident Investigation
Data Analysis and Reporting
Ontario Workplace Safety and Insurance Legislation
Human Rights and Employment Requirements
Negotiation and Advocacy
Program Leadership
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Occupational Disability
Non-Occupational Disability
Workplace Injury Claims
WSIB
WSIAT
Claims Management
Return-To-Work
Workplace Accommodation
Appeals
Regulatory Reporting
Incident Investigation
Medical Evidence
Functional Abilities
Claim Reserves
Risk Management
Human Rights
Privacy Requirements
Employment Requirements
Claims Data
Dashboards
Trend Analysis
Continuous Improvement
Legal Counsel
Microsoft Office
Microsoft Excel
Case-Management Systems

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