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Added 29 mins ago
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Program Assistant, School of Construction and Building Sciences
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…and contribute to Canada's leading polytechnic. The Program Administrator plays a critical role in supporting the academic and operational needs of one or more programs. Working closely…
Added 44 mins ago
HR
Manager, Cybersecurity Operations
Halifax Regional Municipality
Halifax, NS
- $105,040 to $135,936 CAD / year
- Full-time
…the day-to-day work of the IT Security Analysts, IT Security Administrator and Cybersecurity Risk Analyst in the delivery of HRM’s cybersecurity operations and program roadmap. This…
Added 44 mins ago
MD
Grounds Supervisor- State Program Administrator Supervisor Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Supervisor Senior
Added 45 mins ago
MH
eGIS Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 1 hour ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 1 hour ago
CS
SAS Consultant
Confiar Services
Toronto, ON
- $55 to $60 USD / hour
- Contract
Manage SAS Metadata, authentication mechanisms, service accounts, access controls, and integration with enterprise identity management platforms.
Added 1 hour ago
Client Service Administrator - Prince George, BC.
Demant Group
Prince George, BC
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's…
Added 1 hour ago
HF
Investor Services Supervisor
HS Financial Technologies
Halifax, NS
- Full-time
Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed…
Added 1 hour ago
I
Office Administrator
IICRC
Grande Prairie, AB
- Full-time
PAUL DAVIS RESTORATION Grande Prairie is seeking a motivated and detail-oriented Office Administrator to support daily office operations and help ensure an exceptional customer experience…
Added 2 hours ago
NS
263974 (LF) Waiting List Administrator
NHS Scotland
Duncan, BC
- Full-time
…without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities…
Added 2 hours ago
DF
Systems Engineer
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management…
Added 2 hours ago
SA
Technical Document Administrator
Standard Aero
Langley (District), BC · Langley, BC
- Full-time
As a Technical Document Administrator, you will play a critical role in the Quality department supporting aircraft maintenance and regulatory compliance by managing technical documentation,…
Added 5 hours ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
The Client Service & Intake Administrator is the first point of contact for personal tax clients and is responsible for receiving, organizing, documenting, and tracking client information…
Added 6 hours ago
SS
IT Support and Systems Administrator - Tier 1
Securiguard Services Ltd.
Toronto, ON
- Full-time
Securiguard is seeking a detail-oriented and technically skilled IT Support & Systems Administrator (Tier 1) to join our team in Ontario. This role is responsible for providing first-level…
Added 7 hours ago
SD
Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Pickering, ON
- Part-time
Added 9 hours ago
FC
Ramp Agent
FedEx Canada
Mississauga, ON
- Part-time
…accreditation through yearly recurrency training, i.e. GSE administrator and operator permit, DG Specialist certified, W&B certification,…
Added 9 hours ago
FC
Operations Administrator I-2
FedEx Canada
Woodbridge, ON
- Full-time
…linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a…
Added 9 hours ago
FC
Operations Administrator I-1
FedEx Canada
Woodbridge, ON
- Full-time
…linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a…
Added 9 hours ago
DC
Dental Administrator
Dental Choice
Calgary, AB
- Full-time
Are you a passionate, bubbly, and experienced Dental Administrator who loves patient care and thrives in a team-oriented environment? Join the Dental Choice team, where your skills,…
Added 11 hours ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
In collaboration with the Manager, the procurement department and the assigned contract administrator (as applicable), manage the performance of consultants and contractors, as assigned, to…
Added 12 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Contract
Manage support ticket queues efficiently, ensuring timely resolution and high-quality service to internal stakeholders.
Added 12 hours ago
T
Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Hosting Systems Administrator who will be responsible for the successful delivery of infrastructure services to Thales Canada. In this role you will also provide…
Added 13 hours ago
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Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
…related function and the management of outsourced Facilities Service Providers for BMO’s North American Office space…
Added 13 hours ago
EP
Payroll & Benefits Administrator
East Penn Canada: Backup Power Division
Courtice, ON
- Full-time
Are you a detail-driven Payroll & Benefits Administrator who takes pride in accuracy, compliance, and supporting employees while striving for continuous improvement? If so, we are seeking a…
Added 13 hours ago
L&
Project Administrator
LPT & Co
Cornwall, ON
- Contract
We're looking for a Project Administrator to keep many files, clients and deadlines moving at the same time, so that nothing stalls and nothing is missed. You'll track client files from…

HRbrain Inc.

CAN – IT – Bus Systems Analyst III

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Description

Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Accountabilities

Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers)

Define, document and translate business requirements into detailed functional specifications and non-functional specifications.

Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager

Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.

Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.

May supply operational / process related analysis and support to various extents.

Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.

Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as needed.

Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies trends/developments and develop ability in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.

Continuously enhance knowledge of business domains and their products/services

Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.

Maintain ongoing communication with all stakeholders throughout the project lifecycle.

Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.

Prioritize and manage own workload to deliver quality results and meet timelines.

Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Participate in knowledge transfer within the team and business units.

Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle

Find and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.

Additional Information

Excellent verbal and written communication skills and comfortable working with both Business and Technical teams

Initiative-taker with the ability to multi-task effectively and independently within a demanding environment

Able to gauge the right level of priority and detail and/or effort on any given project.

Able to adapt quickly to changing priorities.

Initiative-taking with a proven history of delivering results.

Exhibit effective critical thinking skills with a high degree of diligence.

Excellent time management and prioritization skills

Demonstrated ability to follow-up on issues independently and ensure they are resolved promptly, escalating when necessary.

Sound to Advanced knowledge of system analysis process and techniques

Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rule.

Advanced knowledge of enterprise technology delivery practices and standards and related ability including design, development, testing and project management

Sound understanding of business supported Performs work on all aspects of the system analyst process from end to end.

Projects are moderate to overly complex and performed under minimal management supervision.

Work may be reviewed by the Manager / Senior Analyst

Generally, reports to a manager.

Education: Undergraduate degree or Technical Certificate 5-7 years relevant experience

Work Experience – Must Have

Experience in driving ServiceNow Integration Projects – 2 years

ServiceNow BSA – 5 years

Confluence/JIRA – 3 years

Agile Delivery – 3 years

ITIL process/ITSM solutions – 3 years

Certifications

Service Now Certifications

Certified Systems Administrator (CSA)

Hybrid- 2 days in office- usually between Wednesday to Friday

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More about this job

Responsibilities

Analyze current system capabilities and translate business needs into detailed functional and non-functional specifications, working closely with business, technology, and project stakeholders. Support testing, project planning, quality reviews, requirements management, and continuous improvement while communicating progress and risks throughout the project lifecycle.

Requirements

Requires an undergraduate degree or technical certificate and 5–7 years of relevant experience, including 5 years of ServiceNow business systems analysis and experience with ServiceNow integration projects. Candidates should also have experience with Confluence/JIRA, Agile delivery, and ITIL/ITSM, along with a ServiceNow Certified Systems Administrator certification.

Skills

Business Systems Analysis
Requirements Management
Functional Specifications
Non-Functional Specifications
ServiceNow
ServiceNow Integrations
Confluence
JIRA
Agile Delivery
ITIL
IT Service Management
System Analysis
Testing Support
Stakeholder Management
Project Management
Technical Communication

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
ServiceNow
ServiceNow Integrations
ServiceNow Certified Systems Administrator
Confluence
JIRA
Agile Delivery
ITIL
IT Service Management
Requirements Management
Functional Specifications
Non-Functional Specifications
System Analysis
Enterprise Technology Delivery
Solution Architecture
Software Development
Product Testing
Performance Testing
User Acceptance Testing
Operational Acceptance Testing
Quality Management
Project Management
Risk Mitigation
Business Requirements
Stakeholder Management
Business Cases
RFI/RFP
Service Level Agreements
Business Technology Architecture
Data Flows

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