Closed listing

Amazon Connect Engineer

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 30, 2026
Experience: 5+ years of hands-on experience with Amazon Connect
Posting language: English
Posted: Sep 30, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Join Our Team as an Amazon Connect Engineer!

Are you passionate about transforming customer support experiences through cloud-based contact center solutions? We’re seeking a skilled Amazon Connect Engineer to lead the design, implementation, and optimization of enterprise-scale contact center systems for a leading financial institution in Toronto. If you have a knack for crafting seamless call routing and integrations with AWS services, this is your chance to make a significant impact!

What You’ll Bring

5+ years of hands-on experience with Amazon Connect
Expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design
Strong knowledge of integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
Experience using Amazon Lex for chatbot and voice bot solutions
Solid understanding of telephony and voice technologies, including SIP, VoIP, CTI, and call routing
Proven ability to design and support large-scale contact center infrastructure
Troubleshooting skills for routing issues, call failures, and performance bottlenecks
Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms
Strong Java development skills; knowledge of Python and JavaScript is a plus
Exposure to Cisco Contact Center technologies (UCCE, CVP) is advantageous
Familiarity with networking concepts like Routing, Switching, MPLS, SIP, and VoIP

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field
Relevant certifications in AWS or contact center technologies
Previous experience in the financial services sector

Additional Requirements

Ability to work in a dynamic environment, possibly involving collaboration across teams
Strong communication skills to articulate technical solutions effectively

If you’re ready to elevate customer engagement through innovative contact center solutions, we want to hear from you. Take the next step in your career - apply now and be part of a team that values expertise, innovation, and excellence!

About employer

More about this job

Responsibilities

Design, implement, and optimize enterprise-scale Amazon Connect contact center systems for a financial institution. Build and support call routing and integrations with AWS services, CRM platforms, and voice or chatbot solutions, while troubleshooting performance and call issues.

Requirements

Requires 5+ years of hands-on Amazon Connect experience, expertise in contact flows and routing, and strong Java development skills. Candidates should also have experience with AWS integrations, telephony technologies, large-scale contact center infrastructure, and CRM integrations; a relevant bachelor's degree and AWS or contact center certifications are preferred.

Skills

Amazon Connect
Contact Flows
Routing Profiles
Queues
IVR
Call Routing
AWS Lambda
DynamoDB
API Gateway
Amazon S3
Amazon CloudWatch
Amazon Lex
SIP
VoIP
CTI
Java

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Flows
Routing Profiles
Queues
IVR
Call Routing
AWS Lambda
DynamoDB
API Gateway
Amazon S3
Amazon CloudWatch
Amazon Lex
Chatbots
Voice Bots
SIP
VoIP
CTI
Salesforce
Zendesk
Java
Python
JavaScript
Cisco UCCE
Cisco CVP
MPLS
Financial Services
Contact Center Infrastructure

Report this job