Bilingual IVR Automation Tester
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Bilingual IVR Automation Tester
Help build reliable, seamless customer journeys across contact centre programs. As a Bilingual IVR Automation Tester, you’ll use automation expertise to validate the call flows customers depend on - from voice menus and prompts to routing, transfers, queues, and fallback scenarios.
Overview
We’re seeking a hands-on QA automation specialist with 4+ years of experience in IVR and contact centre testing. You’ll work with Cyara Velocity as the primary automation tool, supporting functional, integration, regression, and end-to-end testing. This opportunity requires fluency in French and English.
Key Responsibilities
- Design, execute, and maintain automated IVR test cases in Cyara Velocity.
- Build reusable and parameterized automation scripts and robust regression suites.
- Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
- Plan testing, prepare test data, coordinate environments, and support production validation.
- Analyze test execution results and troubleshoot failed automation runs.
- Distinguish product defects from environment issues and support defect triage.
- Validate customer journeys and call flows across contact centre and CCaaS programs.
- Produce detailed test results and defect reports.
Qualifications
- 4+ years of relevant experience in QA automation and IVR/contact centre testing.
- Strong expertise with Cyara Velocity.
- Experience with IVR functional, integration, regression, and end-to-end testing.
- Knowledge of telephony concepts, including SIP, routing, and call transfers.
- Familiarity with QA methodologies and defect management tools.
- Fluency in French and English.
- Experience with Genesys Cloud CX, including inbound routing and agent handoffs.
- Genesys Architect and ACD skills-based routing experience.
- API testing experience.
- Exposure to CI/CD tools, Cyara Cruncher Pulse, or ASRTTS.
- Experience testing multilingual IVR solutions.
- Agile Scrum experience.
Bring your IVR automation expertise to a role where thorough testing strengthens every customer interaction - apply today.
More about this job
Responsibilities
Design, execute, and maintain automated IVR tests and reusable regression suites using Cyara Velocity. Validate customer call flows and contact centre functionality, troubleshoot test failures, support defect triage and production validation, and report results.
Requirements
Requires at least four years of QA automation and IVR or contact centre testing experience, strong Cyara Velocity expertise, and fluency in French and English. Knowledge of telephony and SIP, Genesys Cloud CX and Architect, skills-based routing, and API testing is relevant; CI/CD, Agile Scrum, and multilingual IVR experience are additional assets.
Skills
- IVR Automation Testing
- Cyara Velocity
- Functional Testing
- Integration Testing
- Regression Testing
- End-to-End Testing
- Test Case Design
- Test Automation Scripting
- Telephony
- SIP
- Call Routing
- Genesys Cloud CX
- Genesys Architect
- API Testing
- Defect Triage
- French and English Fluency
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- IVR
- Cyara Velocity
- Contact Centre Testing
- QA Automation
- Automated Test Cases
- Regression Suites
- Functional Testing
- Integration Testing
- End-to-End Testing
- DTMF
- Speech Recognition
- Call Routing
- Call Transfers
- Queue Handling
- Fallback Scenarios
- Telephony
- SIP
- Genesys Cloud CX
- Genesys Architect
- ACD Skills-Based Routing
- API Testing
- CI/CD
- Cyara Cruncher Pulse
- ASRTTS
- Multilingual IVR
- Agile Scrum
- Defect Management
- Production Validation