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Added 11 mins ago
EA
Controls & Field Service Technician
EVS Automation Ltd
Burnaby, BC
- Full-time
EVS Automation Ltd. · Burnaby, BC · Full-time, permanent · Travel required (Canada and international)
Added 11 mins ago
A
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- Full-time
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Added 11 mins ago
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7+ years of experience in software quality assurance, including test automation and enterprise application testing.
Added 27 mins ago
AC
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Lead enhancements from requirements gathering through configuration, testing, and implementation.
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PT
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Added 57 mins ago
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- Full-time
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IT Operations Manager, AI & Automation
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Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
Support Information Security with the implementation of IT controls, audit evidence, testing, and remediation activities related to IT operations.
Added 1 hour ago
CH
Licensed Practical Nurse - Red Deer
CBI Home Health
Red Deer, AB
- Full-time
Proficiency with various healthcare technology (e.g. point of care testing, mobile apps, remote patient monitoring).
Added 1 hour ago
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Global Payroll Transformation Business Analyst
Hays
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…operating models; identifying opportunities for standardization and automation; and helping define the future-state business, process, data, and system requirements needed to support a…
Added 1 hour ago
W
Document Controller II
Worley
Edmonton, AB
- Full-time
Hands-on experience designing, developing, testing, and maintaining Microsoft Power Apps.
Added 1 hour ago
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AI Developer Test Management
Ericsson
Ottawa, ON
- Full-time
…AI-driven approach, such as autonomous agents, intelligent automation, observability, and pipeline optimization. Working closely with your team and development teams across the…
Added 1 hour ago
EC
Développeur(euse) Logiciel C++ / Software Developer C++
Eaton Corporation
Brossard, QC
- Full-time
Design and implement automation workflows in GitHub.
Added 1 hour ago
V
Spec, Procurement
Vale
Canada
- Full-time
Support SOX compliance activities, including control design, testing, remediation, and audit readiness.
Added 2 hours ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
…accessible digital learning products. This role is responsible for testing web applications across the frontend and backend using manual, API, database, automation, accessibility, and…
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General Ledger Accountant
səlilwətaɬ (Tsleil-Waututh Nation)
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Assist with documentation and testing for audits.
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Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
Designing and running data analytics routines and exception testing to identify unclaimed GST/HST, QST, provincial retail sales tax and other indirect tax refund opportunities
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Process Governance Specialist
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SME on production and warehouse automation to drive process enhancements along with OEM.
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Senior Salesforce Engineer
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- Full-time
Use AI-assisted automation to improve update analysis, testing, documentation, release notes, regression review, and operational support.
Added 3 hours ago
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Senior Project Manager
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Remote, Canada
- $123,000 to $200,000 CAD / year
- Full-time
- Remote
Excellent knowledge of Scrum techniques and artifacts (such as definition of done, automated testing, backlog refinement)
Added 3 hours ago
RB
Process Governance Specialist
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Chilliwack, BC
- Full-time
SME on production and warehouse automation to drive process enhancements along with OEM.
Added 3 hours ago
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Finance Business & Data Analyst
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Montreal, QC
- Contract
SQL development (writing queries, testing, and rule implementation).
Added 3 hours ago
E
AI Developer Test Management
Ericsson
Ottawa, ON
- Full-time
…AI-driven approach, such as autonomous agents, intelligent automation, observability, and pipeline optimization. Working closely with your team and development teams across the…
Added 3 hours ago
Engineer, Test Equipment
Redlen Technologies Inc.
Saanichton, BC
…revolutionizing medical imaging, security imaging, and non-destructive testing. We are driving a quantum leap forward in medical CT scanners, elevating diagnostic accuracy while reducing…
Added 3 hours ago
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SCADA Transmission Engineer
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HRConnects

Bilingual IVR Automation Tester

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual IVR Automation Tester

Help build reliable, seamless customer journeys across contact centre programs. As a Bilingual IVR Automation Tester, you’ll use automation expertise to validate the call flows customers depend on - from voice menus and prompts to routing, transfers, queues, and fallback scenarios.

Overview

We’re seeking a hands-on QA automation specialist with 4+ years of experience in IVR and contact centre testing. You’ll work with Cyara Velocity as the primary automation tool, supporting functional, integration, regression, and end-to-end testing. This opportunity requires fluency in French and English.

Key Responsibilities

Design, execute, and maintain automated IVR test cases in Cyara Velocity.
Build reusable and parameterized automation scripts and robust regression suites.
Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
Plan testing, prepare test data, coordinate environments, and support production validation.
Analyze test execution results and troubleshoot failed automation runs.
Distinguish product defects from environment issues and support defect triage.
Validate customer journeys and call flows across contact centre and CCaaS programs.
Produce detailed test results and defect reports.

Qualifications

4+ years of relevant experience in QA automation and IVR/contact centre testing.
Strong expertise with Cyara Velocity.
Experience with IVR functional, integration, regression, and end-to-end testing.
Knowledge of telephony concepts, including SIP, routing, and call transfers.
Familiarity with QA methodologies and defect management tools.
Fluency in French and English.
Experience with Genesys Cloud CX, including inbound routing and agent handoffs.
Genesys Architect and ACD skills-based routing experience.
API testing experience.
Exposure to CI/CD tools, Cyara Cruncher Pulse, or ASRTTS.
Experience testing multilingual IVR solutions.
Agile Scrum experience.

Bring your IVR automation expertise to a role where thorough testing strengthens every customer interaction - apply today.

Apply About employer

More about this job

Responsibilities

Design, execute, and maintain automated IVR tests and reusable regression suites using Cyara Velocity. Validate customer call flows and contact centre functionality, troubleshoot test failures, support defect triage and production validation, and report results.

Requirements

Requires at least four years of QA automation and IVR or contact centre testing experience, strong Cyara Velocity expertise, and fluency in French and English. Knowledge of telephony and SIP, Genesys Cloud CX and Architect, skills-based routing, and API testing is relevant; CI/CD, Agile Scrum, and multilingual IVR experience are additional assets.

Skills

IVR Automation Testing
Cyara Velocity
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Test Case Design
Test Automation Scripting
Telephony
SIP
Call Routing
Genesys Cloud CX
Genesys Architect
API Testing
Defect Triage
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

IVR
Cyara Velocity
Contact Centre Testing
QA Automation
Automated Test Cases
Regression Suites
Functional Testing
Integration Testing
End-to-End Testing
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
Fallback Scenarios
Telephony
SIP
Genesys Cloud CX
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASRTTS
Multilingual IVR
Agile Scrum
Defect Management
Production Validation

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