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Added 27 mins ago
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Lead Mechanical Engineer
Englobe
Saskatoon, SK
- Full-time
At Englobe, I feel listened to. The leaders are accessible and always available to support me. Every day, I work with experts who inspire me and help me progress. The projects are cool, and…
Added 1 hour ago
HM
Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
…Mission, British Columbia. This opportunity is ideal for a specialist seeking to establish or expand a community-based women's health practice in a modern, fully supported…
Added 1 hour ago
RC
product specialist - (information technology) it
Raenan Consultancy
Toronto, ON
- Full-time
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 1 hour ago
SU
Sales Specialist
Spotless Uniform Ltd.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Role Description the Sales Specialist is a full-time hybrid role based in the Greater Vancouver Metropolitan Area, with a combination of on-site client visits and work-from-home…
Added 3 hours ago
DM
Control Systems Technical Specialist II
Discovery Mining Ltd
South Porcupine, ON
- Temporary
The Control Systems Technical Specialist II is a member of the Metallurgy team and is responsible for maintaining and improving the availability and integrity of the site industrial control…
Added 3 hours ago
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Support Specialist - AI Applications
Marsh
Toronto, ON
- Full-time
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access,…
Added 3 hours ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These…
Added 3 hours ago
A
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…les équipes d'ingénierie systèmes avioniques et Flight Test Support d’Airbus basée à Mirabel, Québec…
Added 3 hours ago
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Analyst III GCMSMS (Food Testing) - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
Reporting directly to the Department Head, the GC-MS/MS Specialist (Analyst III) will be responsible for providing advanced technical support and analysis within the Food Chemistry team for…
Added 4 hours ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 4 hours ago
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Manufacturing Engineering Specialist
Actalent
Ottawa, ON · Nepean, ON
- $25 to $28 CAD / hour
- Contract
Support the design and development of manufacturing fixtures using CAD software and 3D modeling tools.
Added 4 hours ago
TM
Network Support Specialist
Tech Manitoba
Winnipeg, MB
- Internship
…responsible for Network Administration duties related to the support of the Manitoba Hydro corporate network. This includes evaluating new networking technologies and assessing the impact…
Added 5 hours ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 5 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 5 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 5 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 6 hours ago
Events Sales Specialist | Sports, Festivals & Community Events
Rogers Communications
Toronto, ON
Rogers is seeking an energetic, results-driven Events Sales Specialist to represent the Rogers brand at professional sports venues, community events, festivals, and multi-dwelling unit…
Added 6 hours ago
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Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner…
Added 7 hours ago
F
Senior Building Design (CSA) Specialist
Fluor
Vancouver, BC
- Full-time
Ability/experience of preparing scope of work to support building request for quote (RFQ) purchase order (PO).
Added 7 hours ago
F
Senior Project Logistics Specialist
Fluor
Vancouver, BC
- Full-time
Ability to work with supply chain and logistics software
Added 7 hours ago
V
Engineer - Ground Control
Vale
Canada
- Full-time
…using empirical, analytical, and numerical modelling tools to support robust Life of Mine (LOM) plans for Vale’s assets located in both Canada and Brazil. You will work collaboratively with…
Added 7 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Added 7 hours ago
I
Territory Account Manager
Insight
Montreal, QC
- Full-time
Added 7 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
Added 8 hours ago
NI
Procurement Specialist
Nanometrics Inc.
Ottawa, ON
- Full-time
…instrumentation, complete data processing, analysis services, and software…

HRConnects

Bilingual IVR Automation Tester

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual IVR Automation Tester

Help build reliable, seamless customer journeys across contact centre programs. As a Bilingual IVR Automation Tester, you’ll use automation expertise to validate the call flows customers depend on - from voice menus and prompts to routing, transfers, queues, and fallback scenarios.

Overview

We’re seeking a hands-on QA automation specialist with 4+ years of experience in IVR and contact centre testing. You’ll work with Cyara Velocity as the primary automation tool, supporting functional, integration, regression, and end-to-end testing. This opportunity requires fluency in French and English.

Key Responsibilities

Design, execute, and maintain automated IVR test cases in Cyara Velocity.
Build reusable and parameterized automation scripts and robust regression suites.
Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
Plan testing, prepare test data, coordinate environments, and support production validation.
Analyze test execution results and troubleshoot failed automation runs.
Distinguish product defects from environment issues and support defect triage.
Validate customer journeys and call flows across contact centre and CCaaS programs.
Produce detailed test results and defect reports.

Qualifications

4+ years of relevant experience in QA automation and IVR/contact centre testing.
Strong expertise with Cyara Velocity.
Experience with IVR functional, integration, regression, and end-to-end testing.
Knowledge of telephony concepts, including SIP, routing, and call transfers.
Familiarity with QA methodologies and defect management tools.
Fluency in French and English.
Experience with Genesys Cloud CX, including inbound routing and agent handoffs.
Genesys Architect and ACD skills-based routing experience.
API testing experience.
Exposure to CI/CD tools, Cyara Cruncher Pulse, or ASRTTS.
Experience testing multilingual IVR solutions.
Agile Scrum experience.

Bring your IVR automation expertise to a role where thorough testing strengthens every customer interaction - apply today.

Apply About employer

More about this job

Responsibilities

Design, execute, and maintain automated IVR tests and reusable regression suites using Cyara Velocity. Validate customer call flows and contact centre functionality, troubleshoot test failures, support defect triage and production validation, and report results.

Requirements

Requires at least four years of QA automation and IVR or contact centre testing experience, strong Cyara Velocity expertise, and fluency in French and English. Knowledge of telephony and SIP, Genesys Cloud CX and Architect, skills-based routing, and API testing is relevant; CI/CD, Agile Scrum, and multilingual IVR experience are additional assets.

Skills

IVR Automation Testing
Cyara Velocity
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Test Case Design
Test Automation Scripting
Telephony
SIP
Call Routing
Genesys Cloud CX
Genesys Architect
API Testing
Defect Triage
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

IVR
Cyara Velocity
Contact Centre Testing
QA Automation
Automated Test Cases
Regression Suites
Functional Testing
Integration Testing
End-to-End Testing
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
Fallback Scenarios
Telephony
SIP
Genesys Cloud CX
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASRTTS
Multilingual IVR
Agile Scrum
Defect Management
Production Validation

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