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Added 12 mins ago
VI
MS Dynamics CRM Architect
Veriday Inc.
Toronto, ON
- Contract
Veriday is seeking an experienced Microsoft Dynamics CRM Architect with strong C# and .NET development experience to support our client.
Added 27 mins ago
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Infrastructure Solution Architect
LotusFlare
Toronto, ON
- Full-time
We're seeking an experienced Infrastructure Solution Architect to design and optimize the infrastructure systems that support our critical services used by millions. In this role, you'll…
Added 27 mins ago
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Lead Java Developer
Tekshapers
Toronto, ON
- Full-time
Architect and implement integration solutions using REST/SOA, Apache Kafka, RabbitMQ, event-driven architecture and API Gateway solutions.
Added 27 mins ago
TT
Hardware Technical Leader
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Architect board-level solutions that improve performance, scalability, reliability, and product longevity.
Added 27 mins ago
FI
Staff Supply Chain Simulation Scientist
Fulfillment IQ
Remote, Canada
- $145,000 to $170,000 CAD / year
- Full-time
- Remote
Workbench is FIQ's warehouse-design platform: it lets a solutions engineer draw a warehouse the way an architect draws a building. You will design, build and own Workbench’s warehouse…
Added 42 mins ago
C
Security Engineer / Architect
Chartwell
Mississauga, ON
- Full-time
Chartwell Retirement Residences is looking for a hands-on Security Engineer / Architect to help design and strengthen security across identity, M365, AI, networks, and endpoints.
Added 42 mins ago
Senior Staff Software Engineer
EarnIn
Vancouver, BC
Evolve Card Product Capabilities: Architect solutions for real-time authorization decisioning, balance and ledger integrity, card funding and balance updates, and reconciliation across…
Added 57 mins ago
VD
Senior Salesforce Architect - Canada
Vasa Digital Architects
Canada
- Full-time
We are looking for an experienced Salesforce Architect who brings more than technical expertise. We need someone who understands business challenges, can advise senior stakeholders,…
Added 57 mins ago
Landscape Architect / Landscape Designer
ISL Engineering & Landservices
Burnaby, BC
ISL's Landscape Architecture and Urban Design team is looking for a talented Landscape Architect / Landscape Designer with a strong interest in design and project delivery to join our…
Added 57 mins ago
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Bilingual IVR Automation Tester
HRConnects
Toronto, ON
- Full-time
Genesys Architect and ACD skills-based routing experience.
Added 1 hour ago
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Electrical Engineer
ZenaTech Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
ZenaTech is a Nasdaq-listed technology company focused on AI drone, Drone as a Service (DaaS), and Technology solutions for mission-critical applications for business and governments. We…
Added 1 hour ago
RI
AWS Cloud Architect
Raas Infotek
Calgary, AB
- Contract
AWS Solutions Architect certification preferred
Added 1 hour ago
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Model and architect what a strategic relationship with SOTI would look like across the partnership lifecycle, including identifying trends and cross industry solutions that will…
Added 1 hour ago
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Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Work directly with clients and internal teams to understand business problems, shape AI use cases, and define technical solutions from ambiguous or evolving requirements. Serve as the…
Added 1 hour ago
Software Development Manager, Amazon Fulfillment Technologies (AFT) - Outbound/Flow
Amazon
Toronto, ON
…high degree of ownership, you will develop our proprietary solutions…
Added 1 hour ago
ZS
Transformation Director / Infrastructure project manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
…Previous experience working as an Infrastructure engineer and/or Architect is a major advantage.…
Added 1 hour ago
RI
AWS Cloud Architect
Raas Infotek
Calgary, AB
- Contract
AWS Solutions Architect certification preferred
Added 1 hour ago
RI
AWS Cloud Architect
Raas Infotek
Calgary, AB
- Contract
AWS Solutions Architect certification preferred
Added 1 hour ago
KG
Enterprise Data Architect – Snowflake & Cortex
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
The Enterprise Data Architect is responsible for defining end-to-end architecture for AWS Snowflake-based data, analytics, and AI platforms. Operating at the intersection of data…
Added 1 hour ago
PG
Commercial Marketing Manager
Purity Gas
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Architect multi touch Account Based Marketing strategies and playbooks targeting Purity Gas’s Top 200 Enterprise accounts.
Added 1 hour ago
KG
Salesforce Tech Lead
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
…design, development, and delivery of enterprise Salesforce solutions for Banking, Insurance, and Wealth Management clients. The ideal candidate will drive solution architecture,…
Added 1 hour ago
RI
AWS Cloud Architect
Raas Infotek
Calgary, AB
- Contract
AWS Solutions Architect certification preferred
Added 1 hour ago
RI
AWS Cloud Architect
Raas Infotek
Calgary, AB
- Contract
AWS Solutions Architect certification preferred
Added 2 hours ago
FG
Software Engineer, Full-Stack Applications (Associate Director)- AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…conferences, mentorship opportunities, and clear paths to principal/architect/leadership tracks as you establish yourself as a thought…
Added 2 hours ago
IS
AI Solutions Architect
Iris Software Inc.
Toronto, ON
- Contract
Iris’s leading financial client is looking for AI Solutions Architect to join their team at Toronto, ON(Hybrid) location.

HRConnects

Bilingual IVR Automation Tester

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual IVR Automation Tester

Help build reliable, seamless customer journeys across contact centre programs. As a Bilingual IVR Automation Tester, you’ll use automation expertise to validate the call flows customers depend on - from voice menus and prompts to routing, transfers, queues, and fallback scenarios.

Overview

We’re seeking a hands-on QA automation specialist with 4+ years of experience in IVR and contact centre testing. You’ll work with Cyara Velocity as the primary automation tool, supporting functional, integration, regression, and end-to-end testing. This opportunity requires fluency in French and English.

Key Responsibilities

Design, execute, and maintain automated IVR test cases in Cyara Velocity.
Build reusable and parameterized automation scripts and robust regression suites.
Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
Plan testing, prepare test data, coordinate environments, and support production validation.
Analyze test execution results and troubleshoot failed automation runs.
Distinguish product defects from environment issues and support defect triage.
Validate customer journeys and call flows across contact centre and CCaaS programs.
Produce detailed test results and defect reports.

Qualifications

4+ years of relevant experience in QA automation and IVR/contact centre testing.
Strong expertise with Cyara Velocity.
Experience with IVR functional, integration, regression, and end-to-end testing.
Knowledge of telephony concepts, including SIP, routing, and call transfers.
Familiarity with QA methodologies and defect management tools.
Fluency in French and English.
Experience with Genesys Cloud CX, including inbound routing and agent handoffs.
Genesys Architect and ACD skills-based routing experience.
API testing experience.
Exposure to CI/CD tools, Cyara Cruncher Pulse, or ASRTTS.
Experience testing multilingual IVR solutions.
Agile Scrum experience.

Bring your IVR automation expertise to a role where thorough testing strengthens every customer interaction - apply today.

Apply About employer

More about this job

Responsibilities

Design, execute, and maintain automated IVR tests and reusable regression suites using Cyara Velocity. Validate customer call flows and contact centre functionality, troubleshoot test failures, support defect triage and production validation, and report results.

Requirements

Requires at least four years of QA automation and IVR or contact centre testing experience, strong Cyara Velocity expertise, and fluency in French and English. Knowledge of telephony and SIP, Genesys Cloud CX and Architect, skills-based routing, and API testing is relevant; CI/CD, Agile Scrum, and multilingual IVR experience are additional assets.

Skills

IVR Automation Testing
Cyara Velocity
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Test Case Design
Test Automation Scripting
Telephony
SIP
Call Routing
Genesys Cloud CX
Genesys Architect
API Testing
Defect Triage
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

IVR
Cyara Velocity
Contact Centre Testing
QA Automation
Automated Test Cases
Regression Suites
Functional Testing
Integration Testing
End-to-End Testing
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
Fallback Scenarios
Telephony
SIP
Genesys Cloud CX
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASRTTS
Multilingual IVR
Agile Scrum
Defect Management
Production Validation

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