Bilingual QE Engineer – Contact Center
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you passionate about delivering seamless customer experiences through innovative contact center solutions? Join our team as a Quality Engineer specializing in Contact Center (CC) tools and platforms, where your expertise will play a crucial role in enhancing the telecommunication landscape for one of the leading financial institutions. This is your chance to be at the forefront of automation and quality assurance, ensuring our client’s contact center operations are efficient, reliable, and future-ready.
Role Overview
As a QE with CC Tools & Contact Center Platforms, you will serve as a vital technical leader responsible for testing, automation, and support of contact center platforms. You’ll leverage your skills in automation testing, telephony tools, and Java to ensure high-quality deployments and system performance. Your insights will directly impact customer satisfaction and operational excellence, making this an exciting opportunity for someone who thrives in a dynamic, Agile environment and loves solving complex technical challenges.
Required Skills
- French + English bilingual – MUST HAVE
- Strong QE experience with Contact Center platforms
- IVR/Routing automation using Cyara, Hammer, or similar
- UI/API automation: Selenium, Postman, Karate, etc.
- Agent Desktop automation/testing
- Strong Core Java
- Experience leading maintenance releases, enhancements & production support
- Git/Bitbucket, JIRA, Confluence, IntelliJ/Eclipse
- Experience in Agile/Scaled Agile environments
- AWS Amazon Connect – strong plus
More about this job
Responsibilities
Lead testing, automation, and support for contact center platforms, including IVR, routing, and agent desktop systems. Help deliver reliable deployments and system performance through automation, maintenance releases, enhancements, and production support.
Requirements
French and English bilingualism is mandatory, along with strong quality engineering experience on contact center platforms and experience with automation tools and Core Java. The role also requires experience leading maintenance releases, enhancements, and production support, as well as familiarity with Agile environments and tools such as Git or Bitbucket, JIRA, Confluence, and IntelliJ or Eclipse; AWS Amazon Connect is a strong plus.
Skills
- French-English Bilingualism
- Quality Engineering
- Contact Center Platforms
- IVR and Routing Automation
- Cyara
- Hammer
- Selenium
- Postman
- Karate
- Agent Desktop Testing
- Core Java
- Production Support
- Git
- Bitbucket
- JIRA
- AWS Amazon Connect
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
- Customer Service & Support
Keywords
- Quality Engineering
- Contact Center
- Contact Center Platforms
- Telecommunications
- French
- English
- Automation Testing
- IVR
- Routing
- Cyara
- Hammer
- UI Automation
- API Automation
- Selenium
- Postman
- Karate
- Agent Desktop
- Core Java
- Maintenance Releases
- Enhancements
- Production Support
- Git
- Bitbucket
- JIRA
- Confluence
- IntelliJ
- Eclipse
- Agile
- Scaled Agile
- AWS Amazon Connect