Closed listing

IVR developer

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type: Full-time
Closing date: Nov 5, 2026
Experience: 4+ years of experience in DTMF IVR application development, specifically within CVP (Contact Center).
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Elevate Customer Engagement with Your IVR Development Expertise!

Are you a seasoned IVR developer passionate about creating seamless and intelligent customer self-service experiences? Join our dynamic team and take charge of developing cutting-edge DTMF IVR applications within the Contact Center environment. Leverage your technical skills to craft innovative solutions that enhance customer interactions and drive operational success.

What You’ll Bring To The Table

4+ years of experience in DTMF IVR application development, specifically within CVP (Contact Center).
Proficiency with Cisco Call Studio, Cisco CVP, VXML Server, and CVP Custom Elements (Java).
Strong knowledge of Call Studio GUI, Apache Tomcat, and Java development, including client backend integrations via HTTP REST APIs, oAuth2, XML Web Services, and MS SQL Server.
Hands-on experience with CPV in Java, API integration, and sharing data between IVR systems and agent desktop applications.
Familiarity with Customer Self-Service Solutions to enhance user experience.
In-depth understanding of UCCE / ICM, especially in integrating CVP IVR applications with routing scripts, DNIS, queuing to skill groups, CTI variables, and Finesse Agent Desktop.
Experience with Cyara testing tools is a plus.

Preferred Education And Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant experience in contact center technology solutions and IVR system development.

Additional Requirements

Ability to work collaboratively in a team environment.
Excellent problem-solving skills and attention to detail.
Prior experience with any travel or specific certifications is a plus but not mandatory.

If you’re ready to make a significant impact in the world of customer experience technology, we want to hear from you! Apply now and become part of a forward-thinking team dedicated to innovative contact center solutions.

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More about this job

Responsibilities

Develop DTMF IVR applications for contact center self-service, integrating backend systems and sharing data with agent desktop applications. Integrate CVP IVR applications with UCCE/ICM routing scripts, DNIS, skill-group queuing, CTI variables, and Finesse Agent Desktop.

Requirements

Requires 4+ years of DTMF IVR application development experience, particularly with CVP, and proficiency in Cisco Call Studio, VXML Server, Java, and related contact center technologies. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred; strong collaboration, problem-solving, and attention to detail are also expected.

Skills

DTMF IVR Development
Cisco Call Studio
Cisco CVP
VXML Server
Java
Apache Tomcat
REST API Integration
OAuth2
XML Web Services
Microsoft SQL Server
UCCE / ICM
Contact Center Routing
CTI Variables
Finesse Agent Desktop
Cyara Testing Tools
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

DTMF IVR
Contact Center
Cisco Call Studio
Cisco CVP
VXML Server
CVP Custom Elements
Java
Apache Tomcat
HTTP REST APIs
OAuth2
XML Web Services
Microsoft SQL Server
API Integration
Customer Self-Service
UCCE
ICM
DNIS
Skill-Group Queuing
CTI Variables
Finesse Agent Desktop
Cyara
IVR Testing
Contact Center Routing
Backend Integration

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