Solution Architect - ServiceNow Expert
- Vancouver, BC, Canada
Salary: $120- 130 000/ yr · Full-time
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Job details
- Pay
- Salary: $120- 130 000/ yr
- Job type
- Full-time
- Apply by
- Experience
- 10-15+ years of IT experience with deep expertise in ServiceNow platform architecture, implementation, and application management.
- Posting language
- English
- Posted
Original job description
Join a Leading Utility Organization as a Solution Architect – ServiceNow Expert and Drive Innovative IT Service Management Strategies
Are you an accomplished ServiceNow professional with a passion for designing scalable, robust enterprise solutions? We are seeking a highly skilled Solution Architect to lead our ServiceNow platform initiatives, including ITSM, ITOM, CMDB, SecOps, and beyond. This is your opportunity to influence the digital transformation of a major utility organization, working on high-impact projects in a dynamic environment.
As a Solution Architect, you'll own the end-to-end architecture of the ServiceNow ecosystem, collaborating with stakeholders, technical teams, and vendors to craft innovative solutions that streamline operations, bolster security, and enhance service delivery. Your expertise will shape strategic platform roadmaps, governance standards, and integration strategies, ensuring a resilient and future-ready ServiceNow environment.
Required Skills And Qualifications
Salary: $120- 130 000/ yr
Are you an accomplished ServiceNow professional with a passion for designing scalable, robust enterprise solutions? We are seeking a highly skilled Solution Architect to lead our ServiceNow platform initiatives, including ITSM, ITOM, CMDB, SecOps, and beyond. This is your opportunity to influence the digital transformation of a major utility organization, working on high-impact projects in a dynamic environment.
As a Solution Architect, you'll own the end-to-end architecture of the ServiceNow ecosystem, collaborating with stakeholders, technical teams, and vendors to craft innovative solutions that streamline operations, bolster security, and enhance service delivery. Your expertise will shape strategic platform roadmaps, governance standards, and integration strategies, ensuring a resilient and future-ready ServiceNow environment.
Required Skills And Qualifications
- 10-15+ years of IT experience with deep expertise in ServiceNow platform architecture, implementation, and application management.
- Proven mastery of ServiceNow modules: ITSM, ITOM, CMDB, SecOps, including configuration, scripting, Flow Designer, IntegrationHub, MID Server, and APIs (REST/SOAP).
- Strong understanding of CSDM, CMDB governance, discovery, service mapping, and data quality management.
- Extensive experience designing integrated enterprise workflows for incident, problem, change, request, knowledge, and reporting.
- Ability to translate complex business needs into scalable, secure ServiceNow solutions.
- Excellent communication skills with the ability to engage and influence stakeholders at all levels.
- Experience with security operations security incident and vulnerability response workflows.
- Knowledge of AIOps, event management, service health, and operational visibility tools.
- Familiarity with Agile development practices, DevOps pipelines, and platform testing tools such as ATF.
- Past experience in regulated environments, utilities, SaaS, or managed services.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- Certification in ServiceNow (Certified Implementation Specialist, Certified Application Developer, or equivalent).
- Prior experience supporting large-scale enterprise or utility organizations.
- Ability to work collaboratively within a multi-disciplinary team.
- Willingness to participate in occasional stakeholder meetings, workshops, and planning sessions.
- Prior experience with change management, release planning, and technical debt resolution is advantageous.
Salary: $120- 130 000/ yr
More about this job
Responsibilities
Own the end-to-end architecture of the ServiceNow ecosystem, including platform roadmaps, governance standards, and integration strategies. Collaborate with stakeholders, technical teams, and vendors to deliver scalable solutions that improve operations, security, and service delivery.
Requirements
Requires 10–15+ years of IT experience and deep expertise in ServiceNow architecture, implementation, and application management, including ITSM, ITOM, CMDB, and SecOps. Candidates should have strong knowledge of CSDM, CMDB governance, integrations, enterprise workflows, and stakeholder communication; a relevant degree and ServiceNow certification are preferred.
Skills
- ServiceNow Platform Architecture
- IT Service Management
- IT Operations Management
- Security Operations
- CSDM
- CMDB Governance
- Discovery
- Service Mapping
- Scripting
- Flow Designer
- IntegrationHub
- MID Server
- REST and SOAP APIs
- Enterprise Workflow Design
- Stakeholder Engagement
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Energy
- Management & Leadership
- Consulting
Keywords
- ServiceNow
- ITSM
- ITOM
- CMDB
- SecOps
- CSDM
- Flow Designer
- IntegrationHub
- MID Server
- REST APIs
- SOAP APIs
- Scripting
- CMDB Governance
- Discovery
- Service Mapping
- AIOps
- Event Management
- Service Health
- Agile
- DevOps
- Automated Test Framework
- Security Incident Response
- Vulnerability Response
- Change Management
- Release Planning
- Technical Debt Resolution
- Utility Industry
- IT Service Management
- Enterprise Architecture