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Added 3 hours ago
Director, Client Lifecycle Management and AML Compliance
GardaWorld
Toronto, ON
Lead GardaWorld Cash's Client Lifecycle Management program, including Onboarding, KYC/KYB, Client Risk Assessments, CDD, EDD, Periodic Reviews, Ongoing Client Maintenance, and Client RFIs.
Added 3 hours ago
L
Product Operations Lead | Carrefour Laval
lululemon
Laval, QC
- Full-time
…supervise et offre une expérience-invité (c.-à-d. expérience-client) de classe mondiale quand il ou elle doit travailler sur le…
Added 4 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Added 4 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Added 4 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11743
Added 4 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Lead and oversee program strategy from inception through delivery, operational transition, benefits identification, funding alignment, and knowledge transfer.
Added 4 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11742
Added 6 hours ago
R
VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Discovery & Business Cases: Lead discovery conversations that uncover each client's business problems and corporate initiatives, and build executive-level business cases tied to corporate…
Added 6 hours ago
R
Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Discovery & Business Cases: Lead discovery conversations that uncover each client’s business problems and corporate initiatives, and build business cases with client stakeholders that…
Added 6 hours ago
R
VP, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Discovery & Business Cases: Lead discovery conversations that uncover each client’s business problems and corporate initiatives, and build executive-level business cases tied to corporate…
Added 7 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Added 7 hours ago
R
Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Discovery & Business Cases: Lead discovery conversations that uncover each client's business problems and corporate initiatives, and build business cases with client stakeholders that…
Added 7 hours ago
H
Designer
HRVST
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
The Designer is responsible for ensuring HRVST’s creative output is high-quality, strategic, and aligned with client goals. You’ll be expected to evaluate design options, push big ideas…
Added 7 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
…Managers, designers and developers: supporting them through client challenges, keeping delivery on track across pods, and making sure the team has what it needs to do its best work. You’ll…
Added 7 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
Contribute to the strategy and growth of the Copilot practice and, more broadly, to our AI Productivity practice in Quebec.
Added 7 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Discovery & Business Cases: Lead discovery conversations that uncover each client’s business problems and corporate initiatives, and build business cases with client stakeholders that…
Added 8 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Discovery & Business Cases: Lead discovery conversations that uncover each client's business problems and corporate initiatives, and build business cases with client stakeholders that…
Added 9 hours ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
🚀 Lead a High-Impact Team: Take ownership of a commercial operation supporting complex mid-market and large commercial business.
Added 10 hours ago
PL
Director of Advocacy - Neighborhood Legal Services
Pennsylvania Legal Aid Network, Inc.
Legal, AB
- Volunteer
The Director of Advocacy is a senior leadership position responsible for ensuring the delivery of high-quality, client-centered legal services throughout the organization. Working closely…
Added 10 hours ago
C
Conseiller(ère) principal(e) – Gouvernance des TI
CGI
Montreal, QC
- Full-time
Lead or carry out governance and maturity diagnostics, then formulate substantiated findings and prioritized recommendations
Added 12 hours ago
SD
Director of Estimation and Preconstruction
SAWW Developments
Vancouver, BC
- Full-time
About the RoleSAWW Developments is seeking an experienced Director of Estimating & Preconstruction to lead our estimating function while driving business growth across British Columbia.This…
Added 12 hours ago
T
Agency Partnerships Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
…APM requires strong sales skills, a strong partnership with Client Solutions Managers (CSM), problem-solving skills, attention to detail, and the ability to thrive in a dynamic and changing…
Added 15 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Lead and oversee program strategy from inception through delivery, operational transition, benefits identification, funding alignment, and knowledge transfer.
Added 15 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated involvement in implementation, not just strategy or design.
Added 19 hours ago
P
Enterprise Engineering Services Sales, Director
PwC
Toronto, ON
- Full-time
…optimize operational efficiency. These individuals analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business…

HRVST

Account Director

Remote, Canada

Remote

$90,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in a client service role, preferably in an agency.
Posting language: English
Posted: Oct 24, 2026

Original job description

The company You might think we’re just another creative agency driven by client deadlines, profitability and corporate culture. Think again – when it comes to collaborating with new clients, one of the pillars we assess is the people behind the brand. Since 2014, HRVST began with a simple mission – to treat every project like our own. What exactly do we do? Everything from ecommerce to brand building, design and content. As Shopify Plus Partners, we’re building for brands migrating to, already on, or ready to develop a new store on the platform. We’re not a boutique agency, we’re a small shop. We’re strong because of our team – the best idea always wins. We out-perform bigger agencies by applying small shop smarts to every project. Thinking small means attention to detail, but it also means having the time and energy to focus on our clients’ needs. Our small but specialized team is designed to create efficient systems that are tailor-made for our clients. The role The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping delivery on track across pods, and making sure the team has what it needs to do its best work. You’ll own team leadership, from one-on-ones and call reviews to performance reviews and hiring, and you’ll lead the Account team’s sales performance, coaching Account Managers to win new business and grow their accounts. You’ll also partner with the Managing Director on agency structure, capacity and growth. This role reports directly to the Managing & Creative Director. The culture Remote-first, by design: We believe great work is about outcomes, not desks. Work where you are most productive. Health, dental, and life insurance: We support your mental and physical well-being so you can do your best work and feel good doing it. A proper home office setup: Every team member is outfitted with a new MacBook Pro and an external monitor so you are set up for success from day one. Generous time off that is actually encouraged: Enjoy summer Fridays, up to five weeks of vacation per year, and your birthday off to celebrate however you want. Protected focus time: Deep work matters here. We intentionally protect focus time so meaningful work can actually get done. High standards, no agency ego: We care deeply about quality, collaboration, and doing the work right. The best idea wins. Intentional time together: While we are remote-first, we make time to connect through off-sites, retreats, happy hours, lunch and learns, and holiday events. Bonus programs that reward impact: We value contributions and recognize great work through comprehensive bonus programs tied to growth and performance. Growth that’s intentional: We offer development plans, regular performance check-ins, and support for skills training, courses, conferences, and industry events so you always know where you stand and how you can continue to grow. A commitment to giving back: We partner with Bread & Beyond to support people experiencing or at risk of homelessness, and we empower our team to contribute to meaningful causes. The responsibilities Agency strategy and business growth Work closely with the Managing Director to plan and develop corporate strategy. Advise on agency structure and ensure capacity to serve client needs. Set and manage sales and account growth targets for Account Managers in partnership with the Managing Director, and run regular pipeline reviews to keep opportunities moving. Coach Account Managers through discovery, proposals and closing, and help them build long-term relationships with key stakeholders and existing clients. Support client contract renewals while striving to accelerate and encourage both client and company growth and success. Client strategy and pitch support Assist in pitches and proposals by leading brainstorming sessions, shaping insights and overseeing execution alongside Account Managers. Triage inquiries received through the company’s info email account, routing new leads to Account Managers and escalating where needed. Account oversight, production, and financial management Oversee project progress at a high level by identifying risks or misalignments across teams, and support the resolution of production or account-related issues when escalated by the team. Monitor production and collaborate with the production team to manage workflow, schedules, and quality. Develop and implement a year-end strategy to ensure all billable client work is completed and closed before the holiday break, in collaboration with Account Managers and the production team. Oversee expenditures, financial goals, and budgets on a project level, including managing monthly billing and related processes. Manage escalations and resolve them effectively. Team leadership, performance, and HR Collaborate with, coordinate, and oversee a team of Account Managers and production staff. You will be their main point of contact on a day-to-day basis, including holding monthly one-on-one meetings to provide support and ensure accountability. Perform regular check-ins with team members to monitor progress, address concerns, ensure accurate time tracking, and conduct performance reviews, while motivating the team to deliver exceptional work and exceed expectations. Organize job training for team members to achieve business objectives. Participate in the hiring process, including conducting interviews, onboarding, adding team members to internal systems (e.g. Slack, billing systems), and providing training to ensure new hires are set up for success. Oversee salary increases and ensure they align with performance and company standards. Keep detailed notes on team members for better support and management. Handle HR tasks, such as tracking sick days, vacations, birthdays, and start dates. Run monthly call reviews with each Account Manager, reviewing one strong and one challenging call and providing coaching. Balance workload across pods and ensure every client has an alternate point of contact. Mentor and develop the Account Coordinator toward an Account Manager role. The requirements 5+ years of experience in a client service role, preferably in an agency. Solid understanding of agencies and creative processes. Ability to inspire world-class creative. Track record of building strong long-term client relationships. Experienced people manager, demonstrating strong mentoring abilities. Ability to design and deliver presentations with a creative flare. Strategic, collaborative and progressive mindset. Experience leading delivery in a digital or ecommerce agency (Shopify experience a strong asset). Experience coaching client-facing teams to hit sales and account growth targets. Comfortable managing a team of 10+ across account, design and development. Bilingual (English and French) is a strong asset.

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More about this job

Responsibilities

Lead the agency’s day-to-day operations and account team, overseeing client delivery, production workflows, budgets, escalations, and team performance. Partner with the Managing Director on agency strategy and capacity, while coaching Account Managers to win new business, grow accounts, and strengthen client relationships.

Requirements

Requires at least five years of client-service experience, preferably in an agency, along with experience leading digital or ecommerce delivery and managing a team of 10 or more. Candidates should have strong client relationship, people management, presentation, creative collaboration, and sales coaching abilities; Shopify experience and English-French bilingualism are assets.

Skills

Agency Strategy
Business Growth
Sales Coaching
Account Management
Creative Pitching
Project Oversight
Production Management
Budget Management
Financial Management
People Management
Performance Management
Hiring And Onboarding
Workload Planning
Digital And Ecommerce Delivery
Shopify

Benefits

Health Insurance
Dental Insurance
Life Insurance
Home Office Equipment
Up To Five Weeks Of Vacation
Summer Fridays
Birthday Off
Protected Focus Time
Bonus Programs
Professional Development
Training And Course Support
Conference And Industry Event Support
Remote-First Work

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Creative Agency
Ecommerce
Shopify
Shopify Plus
Brand Building
Digital Agency
Account Management
Client Service
Agency Strategy
Business Growth
Sales Targets
Pipeline Reviews
Client Discovery
Proposals
Pitch Development
Client Contracts
Production Management
Workflow Management
Project Budgets
Monthly Billing
Financial Goals
Team Leadership
Performance Reviews
Hiring
Onboarding
Time Tracking
Capacity Planning
Call Reviews
Slack

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