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Added 9 mins ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 54 mins ago
FH
Licensed Practical Nurse, Access, Care and Transitions (ACT) - Queen's Park Care Centre
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Assists the ACT Coordinators with setting priorities for bed allocation across Fraser Health based on client and system needs. Facilitates admissions by matching eligible clients at highest…
Added 54 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
…guide Office Administrators, coordinate employee and project support, and keep office processes, records, and resources…
Added 54 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
…guide Office Administrators, coordinate employee and project support, and keep office processes, records, and resources…
Added 54 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
…guide Office Administrators, coordinate employee and project support, and keep office processes, records, and resources…
Added 54 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
…guide Office Administrators, coordinate employee and project support, and keep office processes, records, and resources…
Added 5 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 18 hours ago
IR
Intake Coordinator
IME RESOURCES LLC
Toronto, ON
- $21 to $25 CAD / hour
- Full-time
…None, NYRC is growing! We are looking for a skilled Intake Coordinator for a busy multidisciplinary Independent Medical Examination…
Added 22 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
Support client contract renewals while striving to accelerate and encourage both client and company growth and success.
Added 22 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse - Fellburn Care Centre
Fraser Health
Burnaby, BC
- Part-time
Communicates resident/client assessments and changes to Physicians, Resident/Client Care Coordinator, and the interdisciplinary team. Participates in care planning supporting decision…
Added 1 day ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 1 day ago
HP
Real Estate Administrative Assistant / Transaction Coordinator
Haupt Phaneuf Real Estate Team
AB · Edmonton, AB
- Full-time
Client and business support: client updates, our contact database and vendor invoices
Added 1 day ago
AH
Registered Nurse - Transition Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…system, and this position offers that balance. As a Transition Coordinator, you’ll support patients and families as they navigate important care decisions, drawing on information from…
Added 1 day ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
Work with Account Manager, Production Coordinator, and finance on invoice approvals prior to client billing.
Added 1 day ago
R
Accounts Receivable Administrator - 10 Month Contract
Rillo
Newmarket, ON
- $30 to $35 CAD / hour
- Contract
…banking activity and collections for the head office entity, and support month-end and year-end close through bank and balance sheet reconciliations. You will also be the main point of…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…operationalizing security controls. The successful candidate will support the Director, Cyber Security Defence & Resilience, in strengthening cyber security resilience across the Agency and…
Added 1 day ago
T
Administrative Assistant- Clinic Coordinator
talkandthrive
Toronto, ON
- Part-time
Talk & Thrive is a growing, busy multidisciplinary psychology practice providing client-focused assessment and intervention, with particular expertise in adult Autism and ADHD assessments.…
Added 1 day ago
PP
Career Development Practitioner / Information Resource Specialist
People Plus Consulting Limited
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Experience delivering services and support in a client-centered work environment
Added 1 day ago
A
Event Coordinator - Future Opportunity
Acosta
Toronto, ON
- Full-time
As an Events Coordinator you will have the opportunity to gain hands on marketing and events experience designing and producing events and conferences for top Global clients such as Rogers,…
Added 1 day ago
GC
Catering Coordinator Full Time
Group Compass Ltee
Toronto, ON
- Full-time
Travel between client locations Ensure each catering function is well planned and prepared, successfully carried-out and financially sound
Added 1 day ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
We're looking for a friendly, organized, and customer-focused Service Coordinator to join our Lower Mainland service team, based at our head office in Surrey, BC.
Added 1 day ago
QT
Project Lead (Drone Operations)
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This isn’t a desk-bound project coordination role. As a Drone Operations Coordinator at QEA Tech, you’ll manage missions, pilots, equipment, and client site logistics across multiple…
Added 1 day ago
NB
Business Coordinator
National Bank of Canada
Montreal, QC
- Full-time
A career as a Coordinator at National Bank, your ability to work in synergy with your colleagues and partners will be a key asset. In this role, you’ll optimize processes to help your…
Added 1 day ago
R
Real Estate Team Operations & CRM Coordinator
Remax
Calgary, AB
- Full-time
…someone who enjoys building systems, managing a CRM, keeping client databases organized, coordinating transactions, supporting marketing, and making sure nothing falls through the…
Added 1 day ago
A
BIM Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Contract
We are seeking an Electrical BIM Coordinator who will play a pivotal role in our large-scale projects, including the Parliament and Hospital projects scheduled for completion in 2028 and…

HRVST

Account Director

Remote, Canada

Remote

$90,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in a client service role, preferably in an agency.
Posting language: English
Posted: Oct 24, 2026

Original job description

The company You might think we’re just another creative agency driven by client deadlines, profitability and corporate culture. Think again – when it comes to collaborating with new clients, one of the pillars we assess is the people behind the brand. Since 2014, HRVST began with a simple mission – to treat every project like our own. What exactly do we do? Everything from ecommerce to brand building, design and content. As Shopify Plus Partners, we’re building for brands migrating to, already on, or ready to develop a new store on the platform. We’re not a boutique agency, we’re a small shop. We’re strong because of our team – the best idea always wins. We out-perform bigger agencies by applying small shop smarts to every project. Thinking small means attention to detail, but it also means having the time and energy to focus on our clients’ needs. Our small but specialized team is designed to create efficient systems that are tailor-made for our clients. The role The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping delivery on track across pods, and making sure the team has what it needs to do its best work. You’ll own team leadership, from one-on-ones and call reviews to performance reviews and hiring, and you’ll lead the Account team’s sales performance, coaching Account Managers to win new business and grow their accounts. You’ll also partner with the Managing Director on agency structure, capacity and growth. This role reports directly to the Managing & Creative Director. The culture Remote-first, by design: We believe great work is about outcomes, not desks. Work where you are most productive. Health, dental, and life insurance: We support your mental and physical well-being so you can do your best work and feel good doing it. A proper home office setup: Every team member is outfitted with a new MacBook Pro and an external monitor so you are set up for success from day one. Generous time off that is actually encouraged: Enjoy summer Fridays, up to five weeks of vacation per year, and your birthday off to celebrate however you want. Protected focus time: Deep work matters here. We intentionally protect focus time so meaningful work can actually get done. High standards, no agency ego: We care deeply about quality, collaboration, and doing the work right. The best idea wins. Intentional time together: While we are remote-first, we make time to connect through off-sites, retreats, happy hours, lunch and learns, and holiday events. Bonus programs that reward impact: We value contributions and recognize great work through comprehensive bonus programs tied to growth and performance. Growth that’s intentional: We offer development plans, regular performance check-ins, and support for skills training, courses, conferences, and industry events so you always know where you stand and how you can continue to grow. A commitment to giving back: We partner with Bread & Beyond to support people experiencing or at risk of homelessness, and we empower our team to contribute to meaningful causes. The responsibilities Agency strategy and business growth Work closely with the Managing Director to plan and develop corporate strategy. Advise on agency structure and ensure capacity to serve client needs. Set and manage sales and account growth targets for Account Managers in partnership with the Managing Director, and run regular pipeline reviews to keep opportunities moving. Coach Account Managers through discovery, proposals and closing, and help them build long-term relationships with key stakeholders and existing clients. Support client contract renewals while striving to accelerate and encourage both client and company growth and success. Client strategy and pitch support Assist in pitches and proposals by leading brainstorming sessions, shaping insights and overseeing execution alongside Account Managers. Triage inquiries received through the company’s info email account, routing new leads to Account Managers and escalating where needed. Account oversight, production, and financial management Oversee project progress at a high level by identifying risks or misalignments across teams, and support the resolution of production or account-related issues when escalated by the team. Monitor production and collaborate with the production team to manage workflow, schedules, and quality. Develop and implement a year-end strategy to ensure all billable client work is completed and closed before the holiday break, in collaboration with Account Managers and the production team. Oversee expenditures, financial goals, and budgets on a project level, including managing monthly billing and related processes. Manage escalations and resolve them effectively. Team leadership, performance, and HR Collaborate with, coordinate, and oversee a team of Account Managers and production staff. You will be their main point of contact on a day-to-day basis, including holding monthly one-on-one meetings to provide support and ensure accountability. Perform regular check-ins with team members to monitor progress, address concerns, ensure accurate time tracking, and conduct performance reviews, while motivating the team to deliver exceptional work and exceed expectations. Organize job training for team members to achieve business objectives. Participate in the hiring process, including conducting interviews, onboarding, adding team members to internal systems (e.g. Slack, billing systems), and providing training to ensure new hires are set up for success. Oversee salary increases and ensure they align with performance and company standards. Keep detailed notes on team members for better support and management. Handle HR tasks, such as tracking sick days, vacations, birthdays, and start dates. Run monthly call reviews with each Account Manager, reviewing one strong and one challenging call and providing coaching. Balance workload across pods and ensure every client has an alternate point of contact. Mentor and develop the Account Coordinator toward an Account Manager role. The requirements 5+ years of experience in a client service role, preferably in an agency. Solid understanding of agencies and creative processes. Ability to inspire world-class creative. Track record of building strong long-term client relationships. Experienced people manager, demonstrating strong mentoring abilities. Ability to design and deliver presentations with a creative flare. Strategic, collaborative and progressive mindset. Experience leading delivery in a digital or ecommerce agency (Shopify experience a strong asset). Experience coaching client-facing teams to hit sales and account growth targets. Comfortable managing a team of 10+ across account, design and development. Bilingual (English and French) is a strong asset.

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More about this job

Responsibilities

Lead the agency’s day-to-day operations and account team, overseeing client delivery, production workflows, budgets, escalations, and team performance. Partner with the Managing Director on agency strategy and capacity, while coaching Account Managers to win new business, grow accounts, and strengthen client relationships.

Requirements

Requires at least five years of client-service experience, preferably in an agency, along with experience leading digital or ecommerce delivery and managing a team of 10 or more. Candidates should have strong client relationship, people management, presentation, creative collaboration, and sales coaching abilities; Shopify experience and English-French bilingualism are assets.

Skills

Agency Strategy
Business Growth
Sales Coaching
Account Management
Creative Pitching
Project Oversight
Production Management
Budget Management
Financial Management
People Management
Performance Management
Hiring And Onboarding
Workload Planning
Digital And Ecommerce Delivery
Shopify

Benefits

Health Insurance
Dental Insurance
Life Insurance
Home Office Equipment
Up To Five Weeks Of Vacation
Summer Fridays
Birthday Off
Protected Focus Time
Bonus Programs
Professional Development
Training And Course Support
Conference And Industry Event Support
Remote-First Work

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Creative Agency
Ecommerce
Shopify
Shopify Plus
Brand Building
Digital Agency
Account Management
Client Service
Agency Strategy
Business Growth
Sales Targets
Pipeline Reviews
Client Discovery
Proposals
Pitch Development
Client Contracts
Production Management
Workflow Management
Project Budgets
Monthly Billing
Financial Goals
Team Leadership
Performance Reviews
Hiring
Onboarding
Time Tracking
Capacity Planning
Call Reviews
Slack

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