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Added 16 mins ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
TDS has embarked on a multi-year digital transformation and expansion of GTB’s product suite to position the transaction bank as a leading North American multi-currency treasury provider,…
Added 1 hour ago
J
Engineering Manager, Core Systems
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engineering Manager, Core Systems based in Canada.
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 4 hours ago
Manager, Finance
Rogers Communications
Toronto, ON
We are currently seeking a high performing Finance Manager, Financial Planning & Analysis, to join the Customer Experience Finance team. This role will report into the Senior Finance…
Added 4 hours ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…
Added 4 hours ago
A
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
- Full-time
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…
Added 4 hours ago
A
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
- Full-time
The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as…
Added 6 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
At Centennial Auto Group, we believe our people drive our success. We’re proud to offer a supportive, team-oriented environment where employees are encouraged to grow, develop, and make a…
Added 6 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Summerside, PE
- Full-time
At Centennial Auto Group, we believe our people drive our success. We’re proud to offer a supportive, team-oriented environment where employees are encouraged to grow, develop, and make a…
Added 6 hours ago
PG
Plant Manager-Manufacturing
Pangeo Group
Vaughan, ON
- $150,000 to $190,000 CAD / year
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. The Plant Manager runs it, end to end. You own the safe, orderly, efficient operation of the…
Added 8 hours ago
BV
Business Development Officer - Workforce Development (Project)
Bow Valley College
Calgary, AB
- Full-time
…Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at…
Added 8 hours ago
BV
Business Development Officer - Workforce Development (Temporary)
Bow Valley College
Calgary, AB
- Full-time
…Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at…
Added 8 hours ago
CM
Campaign Manager
Curiocity Media Group
Toronto, ON
- Full-time
The Campaign Manager is the operational backbone of a branded campaign at CMG Labs, owning it end-to-end from contract confirmation through post-campaign reporting. This role suits someone…
Added 9 hours ago
AC
Events Operator I
Aramark Canada
Vermilion, AB
- $15 to $18 CAD / hour
- Internship
Create engaging posts, stories, and other digital content that increases awareness and participation in diningprograms.
Added 10 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
The Global Service Desk Manager is accountable for the design, performance, governance and continuous improvement of the globally integrated Service Desk. The role owns incident…
Added 13 hours ago
NB
Wealth Associate
National Bank of Canada
Quebec, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 1 day ago
LM
Department Manager
La Maison Simons
BC · Park Royal South
- Full-time
As the Department Manager, you’ll be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the…
Added 1 day ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
A proper home office setup: Every team member is outfitted with a new MacBook Pro and an external monitor so you are set up for success from day one.
Added 1 day ago
IB
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo Books & Music
Laval, QC
- Full-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 1 day ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 1 day ago
IB
Customer Experience Leader
Indigo Books & Music
St. Catharines, ON
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 1 day ago
I
Customer Experience Leader
Indigo
St. Catharines, ON
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 1 day ago
Electrical Engineer
SMART Technologies
Calgary, AB
…enough that you don’t get lost in the crowd. Our continued success is possible because of our ‘Best in Class’ culture and unique talents of every individual at…
Added 1 day ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 1 day ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
nesto is Canada’s leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go - with total transparency and no haggling.

HRVST

Account Director

Remote, Canada

Remote

$90,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in a client service role, preferably in an agency.
Posting language: English
Posted: Oct 24, 2026

Original job description

The company You might think we’re just another creative agency driven by client deadlines, profitability and corporate culture. Think again – when it comes to collaborating with new clients, one of the pillars we assess is the people behind the brand. Since 2014, HRVST began with a simple mission – to treat every project like our own. What exactly do we do? Everything from ecommerce to brand building, design and content. As Shopify Plus Partners, we’re building for brands migrating to, already on, or ready to develop a new store on the platform. We’re not a boutique agency, we’re a small shop. We’re strong because of our team – the best idea always wins. We out-perform bigger agencies by applying small shop smarts to every project. Thinking small means attention to detail, but it also means having the time and energy to focus on our clients’ needs. Our small but specialized team is designed to create efficient systems that are tailor-made for our clients. The role The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping delivery on track across pods, and making sure the team has what it needs to do its best work. You’ll own team leadership, from one-on-ones and call reviews to performance reviews and hiring, and you’ll lead the Account team’s sales performance, coaching Account Managers to win new business and grow their accounts. You’ll also partner with the Managing Director on agency structure, capacity and growth. This role reports directly to the Managing & Creative Director. The culture Remote-first, by design: We believe great work is about outcomes, not desks. Work where you are most productive. Health, dental, and life insurance: We support your mental and physical well-being so you can do your best work and feel good doing it. A proper home office setup: Every team member is outfitted with a new MacBook Pro and an external monitor so you are set up for success from day one. Generous time off that is actually encouraged: Enjoy summer Fridays, up to five weeks of vacation per year, and your birthday off to celebrate however you want. Protected focus time: Deep work matters here. We intentionally protect focus time so meaningful work can actually get done. High standards, no agency ego: We care deeply about quality, collaboration, and doing the work right. The best idea wins. Intentional time together: While we are remote-first, we make time to connect through off-sites, retreats, happy hours, lunch and learns, and holiday events. Bonus programs that reward impact: We value contributions and recognize great work through comprehensive bonus programs tied to growth and performance. Growth that’s intentional: We offer development plans, regular performance check-ins, and support for skills training, courses, conferences, and industry events so you always know where you stand and how you can continue to grow. A commitment to giving back: We partner with Bread & Beyond to support people experiencing or at risk of homelessness, and we empower our team to contribute to meaningful causes. The responsibilities Agency strategy and business growth Work closely with the Managing Director to plan and develop corporate strategy. Advise on agency structure and ensure capacity to serve client needs. Set and manage sales and account growth targets for Account Managers in partnership with the Managing Director, and run regular pipeline reviews to keep opportunities moving. Coach Account Managers through discovery, proposals and closing, and help them build long-term relationships with key stakeholders and existing clients. Support client contract renewals while striving to accelerate and encourage both client and company growth and success. Client strategy and pitch support Assist in pitches and proposals by leading brainstorming sessions, shaping insights and overseeing execution alongside Account Managers. Triage inquiries received through the company’s info email account, routing new leads to Account Managers and escalating where needed. Account oversight, production, and financial management Oversee project progress at a high level by identifying risks or misalignments across teams, and support the resolution of production or account-related issues when escalated by the team. Monitor production and collaborate with the production team to manage workflow, schedules, and quality. Develop and implement a year-end strategy to ensure all billable client work is completed and closed before the holiday break, in collaboration with Account Managers and the production team. Oversee expenditures, financial goals, and budgets on a project level, including managing monthly billing and related processes. Manage escalations and resolve them effectively. Team leadership, performance, and HR Collaborate with, coordinate, and oversee a team of Account Managers and production staff. You will be their main point of contact on a day-to-day basis, including holding monthly one-on-one meetings to provide support and ensure accountability. Perform regular check-ins with team members to monitor progress, address concerns, ensure accurate time tracking, and conduct performance reviews, while motivating the team to deliver exceptional work and exceed expectations. Organize job training for team members to achieve business objectives. Participate in the hiring process, including conducting interviews, onboarding, adding team members to internal systems (e.g. Slack, billing systems), and providing training to ensure new hires are set up for success. Oversee salary increases and ensure they align with performance and company standards. Keep detailed notes on team members for better support and management. Handle HR tasks, such as tracking sick days, vacations, birthdays, and start dates. Run monthly call reviews with each Account Manager, reviewing one strong and one challenging call and providing coaching. Balance workload across pods and ensure every client has an alternate point of contact. Mentor and develop the Account Coordinator toward an Account Manager role. The requirements 5+ years of experience in a client service role, preferably in an agency. Solid understanding of agencies and creative processes. Ability to inspire world-class creative. Track record of building strong long-term client relationships. Experienced people manager, demonstrating strong mentoring abilities. Ability to design and deliver presentations with a creative flare. Strategic, collaborative and progressive mindset. Experience leading delivery in a digital or ecommerce agency (Shopify experience a strong asset). Experience coaching client-facing teams to hit sales and account growth targets. Comfortable managing a team of 10+ across account, design and development. Bilingual (English and French) is a strong asset.

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More about this job

Responsibilities

Lead the agency’s day-to-day operations and account team, overseeing client delivery, production workflows, budgets, escalations, and team performance. Partner with the Managing Director on agency strategy and capacity, while coaching Account Managers to win new business, grow accounts, and strengthen client relationships.

Requirements

Requires at least five years of client-service experience, preferably in an agency, along with experience leading digital or ecommerce delivery and managing a team of 10 or more. Candidates should have strong client relationship, people management, presentation, creative collaboration, and sales coaching abilities; Shopify experience and English-French bilingualism are assets.

Skills

Agency Strategy
Business Growth
Sales Coaching
Account Management
Creative Pitching
Project Oversight
Production Management
Budget Management
Financial Management
People Management
Performance Management
Hiring And Onboarding
Workload Planning
Digital And Ecommerce Delivery
Shopify

Benefits

Health Insurance
Dental Insurance
Life Insurance
Home Office Equipment
Up To Five Weeks Of Vacation
Summer Fridays
Birthday Off
Protected Focus Time
Bonus Programs
Professional Development
Training And Course Support
Conference And Industry Event Support
Remote-First Work

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Creative Agency
Ecommerce
Shopify
Shopify Plus
Brand Building
Digital Agency
Account Management
Client Service
Agency Strategy
Business Growth
Sales Targets
Pipeline Reviews
Client Discovery
Proposals
Pitch Development
Client Contracts
Production Management
Workflow Management
Project Budgets
Monthly Billing
Financial Goals
Team Leadership
Performance Reviews
Hiring
Onboarding
Time Tracking
Capacity Planning
Call Reviews
Slack

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