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Added 2 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 2 hours ago
C
Temporary Sales Associate
Coach
Mississauga, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 hours ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 3 hours ago
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Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Complete all other relevant tasks as assigned by supervisor and/or director.
Added 3 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
2. Provides specialist advice and guidance to operational, regional and corporate stakeholders on the interpretation and application of collective agreements, labour relations policies,…
Added 4 hours ago
EG
Site Superintendent
Executive Group Real Estate & Hotels
Whistler, BC
- $140,000 to $150,000 CAD / year
- Full-time
EXECUTIVE GROUP DEVELOPMENT | Whistler, BC | Full-Time | Senior Site Leadership
Added 4 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 4 hours ago
Director, Performance Marketing
Brex
Vancouver, BC
…and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance…
Added 7 hours ago
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Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 8 hours ago
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Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 8 hours ago
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Designer
HRVST
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
Review and provide QA on designs and development work before sharing with the Creative Director or clients.
Added 8 hours ago
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Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
You might think we’re just another creative agency driven by client deadlines, profitability and corporate culture. Think again – when it comes to collaborating with new clients, one of the…
Added 8 hours ago
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Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
Work closely with the Managing Director to plan and develop corporate strategy.
Added 8 hours ago
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Managing Director, Capital Advisory
Zastre & Co.
Vancouver, BC
- Full-time
Zastre & Co. is seeking a Managing Director, Capital Advisory, to personally win advisory mandates, lead senior client relationships and take M&A and private capital transactions through…
Added 9 hours ago
N
Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
…professionals. We help our clients control and amplify the corporate narrative. Our fully integrated PR and IR platforms streamline every step from press release distribution, media…
Added 9 hours ago
Director, Commercial and Downstream Marketing
Sinopec Canada Energy Ltd.
Calgary, AB
…maximizing the value of ’s upstream assets through business development, commodity marketing, market access, portfolio optimization and downstream integration opportunities. The Director…
Added 12 hours ago
TB
Accounts Payable Specialist
The Boulevard Club
Toronto, ON
- Full-time
Professional development opportunities (eligibility criteria apply)
Added 13 hours ago
Director, Corporate Services and Finance
Elections Manitoba
Winnipeg, MB
As a member of the Senior Leadership Team, the Director of Corporate Services and Finance is accountable for coaching, performance management and mentoring staff across two portfolios;…
Added 14 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
The Event Producer is primarily responsible for the successful planning and execution of corporate events, association events, keynotes, special events and branding activations. The Event…
Added 19 hours ago
Director of Corporate & Financial Services/Treasurer
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Chief Administrative Officer (CAO), the Director of Corporate & Financial Services serves as the Town’s Treasurer and a key member of the Senior Management Team. This role…
Added 19 hours ago
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Senior Mechanical Engineer
HDR
Calgary, AB
- Full-time
Work with the Project Manager, Regional Controller and Regional Director for project reviews with corporate management as needed
Added 20 hours ago
HH
Director, Finance and Health Records
Headwaters Health Care Centre
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Vice President, Corporate Services and Chief Financial Officer, this senior leadership role provides strategic and operational oversight for Finance, Health Records,…
Added 20 hours ago
N
Regional Sales Director - Culinary
NPAworldwide
Vancouver, BC
- Full-time
Regional Sales Director PacificLocation: Vancouver, BCSalary: $100k - $110k Base + $30k/$35kFull Benefits + RRSP PlanCompany Vehicle (Fuel, Maintenance and Insurance)
Added 23 hours ago
GO
Communications Analyst
Government of Yukon
Whitehorse, YT
- Full-time
…strategic advice to advance government priorities through policy development, communications, intergovernmental relations, Indigenous relations, major project management, and by supporting…
Added 1 day ago
AH
Program Director, SVP, Corporate and Clinical Support Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Alberta Health Services (AHS) is seeking an experienced executive operations leader for the role of Program Director for its SVP, Corporate and Clinical Support Services office. As Program…

HRVST

Account Director

Remote, Canada

Remote

$90,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in a client service role, preferably in an agency.
Posting language: English
Posted: Oct 24, 2026

Original job description

The company You might think we’re just another creative agency driven by client deadlines, profitability and corporate culture. Think again – when it comes to collaborating with new clients, one of the pillars we assess is the people behind the brand. Since 2014, HRVST began with a simple mission – to treat every project like our own. What exactly do we do? Everything from ecommerce to brand building, design and content. As Shopify Plus Partners, we’re building for brands migrating to, already on, or ready to develop a new store on the platform. We’re not a boutique agency, we’re a small shop. We’re strong because of our team – the best idea always wins. We out-perform bigger agencies by applying small shop smarts to every project. Thinking small means attention to detail, but it also means having the time and energy to focus on our clients’ needs. Our small but specialized team is designed to create efficient systems that are tailor-made for our clients. The role The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping delivery on track across pods, and making sure the team has what it needs to do its best work. You’ll own team leadership, from one-on-ones and call reviews to performance reviews and hiring, and you’ll lead the Account team’s sales performance, coaching Account Managers to win new business and grow their accounts. You’ll also partner with the Managing Director on agency structure, capacity and growth. This role reports directly to the Managing & Creative Director. The culture Remote-first, by design: We believe great work is about outcomes, not desks. Work where you are most productive. Health, dental, and life insurance: We support your mental and physical well-being so you can do your best work and feel good doing it. A proper home office setup: Every team member is outfitted with a new MacBook Pro and an external monitor so you are set up for success from day one. Generous time off that is actually encouraged: Enjoy summer Fridays, up to five weeks of vacation per year, and your birthday off to celebrate however you want. Protected focus time: Deep work matters here. We intentionally protect focus time so meaningful work can actually get done. High standards, no agency ego: We care deeply about quality, collaboration, and doing the work right. The best idea wins. Intentional time together: While we are remote-first, we make time to connect through off-sites, retreats, happy hours, lunch and learns, and holiday events. Bonus programs that reward impact: We value contributions and recognize great work through comprehensive bonus programs tied to growth and performance. Growth that’s intentional: We offer development plans, regular performance check-ins, and support for skills training, courses, conferences, and industry events so you always know where you stand and how you can continue to grow. A commitment to giving back: We partner with Bread & Beyond to support people experiencing or at risk of homelessness, and we empower our team to contribute to meaningful causes. The responsibilities Agency strategy and business growth Work closely with the Managing Director to plan and develop corporate strategy. Advise on agency structure and ensure capacity to serve client needs. Set and manage sales and account growth targets for Account Managers in partnership with the Managing Director, and run regular pipeline reviews to keep opportunities moving. Coach Account Managers through discovery, proposals and closing, and help them build long-term relationships with key stakeholders and existing clients. Support client contract renewals while striving to accelerate and encourage both client and company growth and success. Client strategy and pitch support Assist in pitches and proposals by leading brainstorming sessions, shaping insights and overseeing execution alongside Account Managers. Triage inquiries received through the company’s info email account, routing new leads to Account Managers and escalating where needed. Account oversight, production, and financial management Oversee project progress at a high level by identifying risks or misalignments across teams, and support the resolution of production or account-related issues when escalated by the team. Monitor production and collaborate with the production team to manage workflow, schedules, and quality. Develop and implement a year-end strategy to ensure all billable client work is completed and closed before the holiday break, in collaboration with Account Managers and the production team. Oversee expenditures, financial goals, and budgets on a project level, including managing monthly billing and related processes. Manage escalations and resolve them effectively. Team leadership, performance, and HR Collaborate with, coordinate, and oversee a team of Account Managers and production staff. You will be their main point of contact on a day-to-day basis, including holding monthly one-on-one meetings to provide support and ensure accountability. Perform regular check-ins with team members to monitor progress, address concerns, ensure accurate time tracking, and conduct performance reviews, while motivating the team to deliver exceptional work and exceed expectations. Organize job training for team members to achieve business objectives. Participate in the hiring process, including conducting interviews, onboarding, adding team members to internal systems (e.g. Slack, billing systems), and providing training to ensure new hires are set up for success. Oversee salary increases and ensure they align with performance and company standards. Keep detailed notes on team members for better support and management. Handle HR tasks, such as tracking sick days, vacations, birthdays, and start dates. Run monthly call reviews with each Account Manager, reviewing one strong and one challenging call and providing coaching. Balance workload across pods and ensure every client has an alternate point of contact. Mentor and develop the Account Coordinator toward an Account Manager role. The requirements 5+ years of experience in a client service role, preferably in an agency. Solid understanding of agencies and creative processes. Ability to inspire world-class creative. Track record of building strong long-term client relationships. Experienced people manager, demonstrating strong mentoring abilities. Ability to design and deliver presentations with a creative flare. Strategic, collaborative and progressive mindset. Experience leading delivery in a digital or ecommerce agency (Shopify experience a strong asset). Experience coaching client-facing teams to hit sales and account growth targets. Comfortable managing a team of 10+ across account, design and development. Bilingual (English and French) is a strong asset.

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More about this job

Responsibilities

Lead the agency’s day-to-day operations and account team, overseeing client delivery, production workflows, budgets, escalations, and team performance. Partner with the Managing Director on agency strategy and capacity, while coaching Account Managers to win new business, grow accounts, and strengthen client relationships.

Requirements

Requires at least five years of client-service experience, preferably in an agency, along with experience leading digital or ecommerce delivery and managing a team of 10 or more. Candidates should have strong client relationship, people management, presentation, creative collaboration, and sales coaching abilities; Shopify experience and English-French bilingualism are assets.

Skills

Agency Strategy
Business Growth
Sales Coaching
Account Management
Creative Pitching
Project Oversight
Production Management
Budget Management
Financial Management
People Management
Performance Management
Hiring And Onboarding
Workload Planning
Digital And Ecommerce Delivery
Shopify

Benefits

Health Insurance
Dental Insurance
Life Insurance
Home Office Equipment
Up To Five Weeks Of Vacation
Summer Fridays
Birthday Off
Protected Focus Time
Bonus Programs
Professional Development
Training And Course Support
Conference And Industry Event Support
Remote-First Work

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Creative Agency
Ecommerce
Shopify
Shopify Plus
Brand Building
Digital Agency
Account Management
Client Service
Agency Strategy
Business Growth
Sales Targets
Pipeline Reviews
Client Discovery
Proposals
Pitch Development
Client Contracts
Production Management
Workflow Management
Project Budgets
Monthly Billing
Financial Goals
Team Leadership
Performance Reviews
Hiring
Onboarding
Time Tracking
Capacity Planning
Call Reviews
Slack

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