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Added 3 hours ago
Analyste de test technique principal·e I Technical Test Lead
2K Vegas
Montreal, QC
Added 5 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Provides strategic advice and guidance as it relates to policies.
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…business applications - are reliable, secure, and aligned with strategic and operational…
Added 6 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Roadmap & Strategic Vision: Define, maintain, and execute the short- and long-term Salesforce product vision, ensuring all enhancements align directly with key business goals, operational…
Added 6 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Roadmap & Strategic Vision: Define, maintain, and execute the short- and long-term Salesforce product vision, ensuring all enhancements align directly with key business goals, operational…
Added 7 hours ago
Director, Client Lifecycle Management and AML Compliance
GardaWorld
Toronto, ON
The Director, Client Lifecycle Management is responsible for the strategic leadership, governance, and operational effectiveness of GardaWorld Cash's Client Lifecycle Management (CLM)…
Added 8 hours ago
L
Planner, Strategic Sales Merchandise Planning
lululemon
Vancouver, BC
- Full-time
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Added 8 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 9 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users.
Added 9 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 10 hours ago
UO
Research Profile Officer
University of Victoria
Victoria, BC
- Full-time
The Office of the Vice-President Research and Innovation (VPRI) portfolio provides strategic leadership and oversight for research at UVic, supporting institutional research priorities,…
Added 11 hours ago
R
VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
…services, with a focus on enterprise programs and long-term strategic relationships. Prospecting and building a qualified pipeline is the role's first…
Added 11 hours ago
R
Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Opportunity Qualification: Qualify opportunities early on fit, budget, timing and decision process, and keep lead and deal records accurate and current in the CRM.
Added 11 hours ago
R
VP, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
…services, with a focus on enterprise programs and long-term strategic relationships. Prospecting and building a qualified pipeline is the role’s first…
Added 11 hours ago
H
Designer
HRVST
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
The Designer is responsible for ensuring HRVST’s creative output is high-quality, strategic, and aligned with client goals. You’ll be expected to evaluate design options, push big ideas…
Added 11 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
…Since 2014, HRVST began with a simple mission – to treat every project like our own. What exactly do we do? Everything from ecommerce to brand building, design and content. As Shopify Plus…
Added 11 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
We are looking for an Offer Procurement Leader to join our global Digital Energy procurement team in Montréal. You will lead procurement for a global portfolio of strategic offers and…
Added 11 hours ago
FH
Climate Change and Planetary Health Lead
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Reporting to the Manager Environmental Health Services, the Climate Change and Planetary Health Lead provides subject matter expertise, project management, and strategic leadership on…
Added 11 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 11 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
…will play a key role in developing service offerings, leading strategic engagements, and supporting our clients in the adoption of Microsoft Copilot and generative artificial intelligence…
Added 11 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Opportunity Qualification: Qualify opportunities early on fit, budget, timing and decision process, and keep lead and deal records accurate and current in the CRM.
Added 14 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
…role means expanding sales and gross margins, strengthening strategic customer relationships, winning new business with key industry stakeholders, and helping position Mattr as a trusted…
Added 14 hours ago
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Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Toronto, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 14 hours ago
G
Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Oakville, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 14 hours ago
TH
Technology Partnership Navigator
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Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…

HRVST

Account Director

Remote, Canada

Remote

$90,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in a client service role, preferably in an agency.
Posting language: English
Posted: Oct 24, 2026

Original job description

The company You might think we’re just another creative agency driven by client deadlines, profitability and corporate culture. Think again – when it comes to collaborating with new clients, one of the pillars we assess is the people behind the brand. Since 2014, HRVST began with a simple mission – to treat every project like our own. What exactly do we do? Everything from ecommerce to brand building, design and content. As Shopify Plus Partners, we’re building for brands migrating to, already on, or ready to develop a new store on the platform. We’re not a boutique agency, we’re a small shop. We’re strong because of our team – the best idea always wins. We out-perform bigger agencies by applying small shop smarts to every project. Thinking small means attention to detail, but it also means having the time and energy to focus on our clients’ needs. Our small but specialized team is designed to create efficient systems that are tailor-made for our clients. The role The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping delivery on track across pods, and making sure the team has what it needs to do its best work. You’ll own team leadership, from one-on-ones and call reviews to performance reviews and hiring, and you’ll lead the Account team’s sales performance, coaching Account Managers to win new business and grow their accounts. You’ll also partner with the Managing Director on agency structure, capacity and growth. This role reports directly to the Managing & Creative Director. The culture Remote-first, by design: We believe great work is about outcomes, not desks. Work where you are most productive. Health, dental, and life insurance: We support your mental and physical well-being so you can do your best work and feel good doing it. A proper home office setup: Every team member is outfitted with a new MacBook Pro and an external monitor so you are set up for success from day one. Generous time off that is actually encouraged: Enjoy summer Fridays, up to five weeks of vacation per year, and your birthday off to celebrate however you want. Protected focus time: Deep work matters here. We intentionally protect focus time so meaningful work can actually get done. High standards, no agency ego: We care deeply about quality, collaboration, and doing the work right. The best idea wins. Intentional time together: While we are remote-first, we make time to connect through off-sites, retreats, happy hours, lunch and learns, and holiday events. Bonus programs that reward impact: We value contributions and recognize great work through comprehensive bonus programs tied to growth and performance. Growth that’s intentional: We offer development plans, regular performance check-ins, and support for skills training, courses, conferences, and industry events so you always know where you stand and how you can continue to grow. A commitment to giving back: We partner with Bread & Beyond to support people experiencing or at risk of homelessness, and we empower our team to contribute to meaningful causes. The responsibilities Agency strategy and business growth Work closely with the Managing Director to plan and develop corporate strategy. Advise on agency structure and ensure capacity to serve client needs. Set and manage sales and account growth targets for Account Managers in partnership with the Managing Director, and run regular pipeline reviews to keep opportunities moving. Coach Account Managers through discovery, proposals and closing, and help them build long-term relationships with key stakeholders and existing clients. Support client contract renewals while striving to accelerate and encourage both client and company growth and success. Client strategy and pitch support Assist in pitches and proposals by leading brainstorming sessions, shaping insights and overseeing execution alongside Account Managers. Triage inquiries received through the company’s info email account, routing new leads to Account Managers and escalating where needed. Account oversight, production, and financial management Oversee project progress at a high level by identifying risks or misalignments across teams, and support the resolution of production or account-related issues when escalated by the team. Monitor production and collaborate with the production team to manage workflow, schedules, and quality. Develop and implement a year-end strategy to ensure all billable client work is completed and closed before the holiday break, in collaboration with Account Managers and the production team. Oversee expenditures, financial goals, and budgets on a project level, including managing monthly billing and related processes. Manage escalations and resolve them effectively. Team leadership, performance, and HR Collaborate with, coordinate, and oversee a team of Account Managers and production staff. You will be their main point of contact on a day-to-day basis, including holding monthly one-on-one meetings to provide support and ensure accountability. Perform regular check-ins with team members to monitor progress, address concerns, ensure accurate time tracking, and conduct performance reviews, while motivating the team to deliver exceptional work and exceed expectations. Organize job training for team members to achieve business objectives. Participate in the hiring process, including conducting interviews, onboarding, adding team members to internal systems (e.g. Slack, billing systems), and providing training to ensure new hires are set up for success. Oversee salary increases and ensure they align with performance and company standards. Keep detailed notes on team members for better support and management. Handle HR tasks, such as tracking sick days, vacations, birthdays, and start dates. Run monthly call reviews with each Account Manager, reviewing one strong and one challenging call and providing coaching. Balance workload across pods and ensure every client has an alternate point of contact. Mentor and develop the Account Coordinator toward an Account Manager role. The requirements 5+ years of experience in a client service role, preferably in an agency. Solid understanding of agencies and creative processes. Ability to inspire world-class creative. Track record of building strong long-term client relationships. Experienced people manager, demonstrating strong mentoring abilities. Ability to design and deliver presentations with a creative flare. Strategic, collaborative and progressive mindset. Experience leading delivery in a digital or ecommerce agency (Shopify experience a strong asset). Experience coaching client-facing teams to hit sales and account growth targets. Comfortable managing a team of 10+ across account, design and development. Bilingual (English and French) is a strong asset.

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More about this job

Responsibilities

Lead the agency’s day-to-day operations and account team, overseeing client delivery, production workflows, budgets, escalations, and team performance. Partner with the Managing Director on agency strategy and capacity, while coaching Account Managers to win new business, grow accounts, and strengthen client relationships.

Requirements

Requires at least five years of client-service experience, preferably in an agency, along with experience leading digital or ecommerce delivery and managing a team of 10 or more. Candidates should have strong client relationship, people management, presentation, creative collaboration, and sales coaching abilities; Shopify experience and English-French bilingualism are assets.

Skills

Agency Strategy
Business Growth
Sales Coaching
Account Management
Creative Pitching
Project Oversight
Production Management
Budget Management
Financial Management
People Management
Performance Management
Hiring And Onboarding
Workload Planning
Digital And Ecommerce Delivery
Shopify

Benefits

Health Insurance
Dental Insurance
Life Insurance
Home Office Equipment
Up To Five Weeks Of Vacation
Summer Fridays
Birthday Off
Protected Focus Time
Bonus Programs
Professional Development
Training And Course Support
Conference And Industry Event Support
Remote-First Work

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Creative Agency
Ecommerce
Shopify
Shopify Plus
Brand Building
Digital Agency
Account Management
Client Service
Agency Strategy
Business Growth
Sales Targets
Pipeline Reviews
Client Discovery
Proposals
Pitch Development
Client Contracts
Production Management
Workflow Management
Project Budgets
Monthly Billing
Financial Goals
Team Leadership
Performance Reviews
Hiring
Onboarding
Time Tracking
Capacity Planning
Call Reviews
Slack

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