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Added 28 mins ago
KC
Manager / Senior Manager, Restructuring & Turnaround
KPMG Canada
Quebec, QC
- Full-time
As a Manager / Senior Manager, Restructuring & Turnaround, you will apply your professional and technical skills in finance, strategy, financial restructuring, and business operations on a…
Added 57 mins ago
LC
Finance Manager
LaSalle College Vancouver
Vancouver, BC
- Full-time
…greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works…
Added 1 hour ago
WC
Front End Checkout Team Associate
Walmart Canada
Campbell River, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
Self Checkout Attendant
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- Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 1 hour ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
MB · Manitoba, Canada
- Contract
IG Private Company Advisory provides strategic and transaction advisory services for businesses with annual sales between $20 million and $1 billion.
Added 1 hour ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
ON · Ontario, Canada
- Contract
IG Private Company Advisory provides strategic and transaction advisory services for businesses with annual sales between $20 million and $1 billion.
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
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- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
T
Senior Project Manager
TEKsystems
Ottawa, ON
- $95 to $120 CAD / hour
- Contract
The Municipal Government Client of TEKsystems is seeking a Senior Project Manager to lead the implementation and expansion of customer-facing transit technology solutions involving…
Added 1 hour ago
WC
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Sherwood Park, AB
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Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
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(CAN) FRONT END CHECKOUT TEAM ASSOCIATE
Walmart Canada
St. Albert, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
NB
Warehouse Superintendent
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North Vancouver, BC
- Full-time
· Working under a dotted-line accountability to the Supply Chain Services Manager, the Warehouse Superintendent shall:
Added 1 hour ago
AS
Service Contract Administrator
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Concord, ON
- $27 USD / hour
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This position reports to the Sr. Manager, Customer Service and is part of the Service Contract Administration team located in Concord, Canada. This is an on-site role.
Added 1 hour ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
Process documentation related to new accounts and trade requests, input transaction requests as required, confirming all regulatory requirements are adhered toUse your knowledge of MD’s…
Added 1 hour ago
LB
Senior Administration , Client Bank
Laurentian Bank
Toronto, ON
- Full-time
Ensures that set standards for processing, client services, documentation and execution of routine transactions are met at all times.
Added 2 hours ago
Assistant Manager, Asset Servicing - Corporate Actions (12-Month Contract GWO)
Scotiabank
Toronto, ON
…strategies, objectives, and operational priorities. The Assistant Manager is responsible for the accurate and timely processing of corporate action events within one or more assigned…
Added 2 hours ago
T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 2 hours ago
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Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
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Added 2 hours ago
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Account Executive
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Structured training: Onboarding led by a dedicated Sales Trainer and your Sales Manager, with classroom sessions, live demos, and ongoing call coaching.
Added 2 hours ago
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Account Manager (Renewals)
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Added 2 hours ago
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Cashier - Part Time (Kingston)
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Kingston, ON
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 hours ago
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Cashier - Part Time (Orangeville)
The Home Depot
Orangeville, ON
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 hours ago
HA
Sr Trade Compliance Analyst
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Sr. Materials Mgmt Manager and you’ll work out of our Mississauga, ON location on an on-site work schedule.
Added 3 hours ago
D
Manager, DT&PMI , Operational Due Diligence
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Toronto, ON
- Full-time
As a Manager, you will work with clients across all industry sectors primarily during the pre-deal diligence stage within the M&A deal lifecycle, providing services including: operational…
Added 3 hours ago
A
Anti-Money Laundering Analyst
Altis
Toronto, ON
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 3 hours ago
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Procurement Assistant Manager, Facilities
A.P. Moller - Maersk
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- Full-time
The Procurement Assistant Manager, Facilities is responsible for driving commercial and execution activities across the Source-to-Contract and Demand-to-Delivery lifecycle for Facilities…

HS Financial Technologies

Investor Services Supervisor

Halifax, NS, Canada

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Job details

Experience: 4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
Posting language: English
Posted: Nov 2, 2026

Original job description

HS Financial Technologies (HSFT) is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.

Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.

More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.

At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.

We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.

Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.

An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HS Financial Technologies and under the supervision and guidance of a Manager and Director. Every Investor Services Supervisor will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the manager and Director within the team.

Responsibilities

Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.
Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required.
Review Investor Transactions on HedgeInvestor® (HS Financial Technologies' proprietary Investor Services System).
Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Escalate any aged items to manager.
Preparation of Redemption Payment Schedules.
Review of wire transfers to Prime Brokers, Investors and fees payments.
Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
Review distribution of Fund Performance in line with client requirements prior to distribution to investors.
Handling complex calls from investors.
Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
Establish effective working relationships with the NAV, QA, Compliance Departments within HS Financial Technologies.
Preparation of Fund Audit requirements
Review of Investor Audit requests prior to distribution to investor/auditors.
Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators.

Qualifications:

Accounting, Finance, Legal or Business Degree.
4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually.
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required

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More about this job

Responsibilities

The Investor Services Supervisor oversees investor transaction processing, AML/KYC documentation, and the preparation of various investor and client reports. They are also responsible for supervising a team of administrators and maintaining effective relationships with internal departments like NAV and Compliance.

Requirements

Candidates must hold a degree in Accounting, Finance, Legal, or Business and possess at least 4 years of experience in a hedge fund administration firm. Strong analytical, communication, and leadership skills are essential for managing team operations and complex investor inquiries.

Skills

Investor services
Fund administration
AML/KYC
Reconciliation
Transaction processing
Investor reporting
Client reporting
Team supervision
Analytical skills
Problem-solving
Communication skills
Hedge fund administration
Regulatory reporting
Audit support

Benefits

Flexible working arrangements
Comprehensive health and well-being benefits

Visa sponsorship

Not detected in the job text

Keywords

Investor Services
Fund Administration
Hedge Fund
Private Equity
Private Credit
AML
KYC
HedgeInvestor
NAV
QA
Compliance
Subscription
Redemption
Audit
Reporting
Transaction Processing
Financial Technologies
Asset Management
Capital Activity
ERISA

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