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Added 28 mins ago
AS
Service Administrator
Apex Systems
Vaughan, ON
- $24 USD / hour
- Contract
The Service Administrator is a highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required…
Added 28 mins ago
HC
Client Service Administrator - Prince George, BC.
HearingLife Canada
Prince George, BC
- Part-time
Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first”…
Added 28 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 43 mins ago
TT
Merchandise Payable Admin, Invoice Entry - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
Issue management skills including information gathering; customer service; and interpersonal skills including conflict management; time management skills including the ability to prioritize
Added 57 mins ago
TN
Dental Administrator
true north Dental Centre
Winnipeg, MB
- Full-time
true north Dental Centre is seeking an organized, personable, and detail-oriented Dental Administrator to join our team.
Added 57 mins ago
B&
Contract Administrator
Black & McDonald Limited
Toronto, ON
- Full-time
Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 57 mins ago
DA
Junior IT Support Specialist
Destination Auto Group
Burnaby, BC
- $40,000 to $48,000 CAD / year
- Full-time
Certification or Diploma in a Network Administrator program or relevant field.
Added 1 hour ago
R
Administrator
RBC
Toronto, ON
- Full-time
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Added 1 hour ago
RC
Service Writer at Prairie AG
Reesink Canada
AB · Blackfoot, AB
- Full-time
The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position…
Added 1 hour ago
S
Shipping/Receiving Administrator (6 months Contract)
Sobeys
Winnipeg, MB
- Internship
The Administrator Shipping/Receiving Clerk provides administrative assistance and direct support to the Team Leaders. The clerk also provides indirect support to the Operations Team at the…
Added 1 hour ago
N(
Program Assistant, School of Construction and Building Sciences
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…and contribute to Canada's leading polytechnic. The Program Administrator plays a critical role in supporting the academic and operational needs of one or more programs. Working closely…
Added 1 hour ago
D
Dental Administrator - Sherbrooke Dental
dentalcorp
Saint John, NB · Sherbrooke, QC
- Full-time
Added 1 hour ago
D
Hygiene Coordinator - Market Mall Dental Care
dentalcorp
Calgary, AB · Market Mall Dental Care
- Full-time
…stars on google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative…
Added 2 hours ago
OI
Security Communications Agent (Full-time)
OEG Inc.
Edmonton, AB
- Full-time
Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports &…
Added 2 hours ago
FC
Quality Control Administrator
FLINT Corp.
Alexis Whitecourt 232, AB · Whitecourt, Alberta
- Full-time
The Quality Control Administrator provides administrative and documentation support to FLINT’s Operations and Quality teams, ensuring quality records, inspection reports, and related…
Added 2 hours ago
Shipping/Receiving Administrator (6 months Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
The Administrator Shipping/Receiving Clerk provides administrative assistance and direct support to the Team Leaders. The clerk also provides indirect support to the Operations Team at the…
Added 2 hours ago
MD
Salesforce Administrator - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Salesforce Administrator will analyze, design, develop, document, support, maintain and enhance business applications that leverage the Salesforce application, platform and related…
Added 2 hours ago
D
Dental Administrator - Demmings Dental Group
dentalcorp
Fredericton, NB · Demmings Dental Group
- Full-time
Led by Dr. Doug Demmings, our team is known for exceptional patient service, reflected in our 4.9-star Google rating and 5.0-star Facebook rating. Fredericton, the capital of New Brunswick,…
Added 2 hours ago
S
Salesforce Administrator
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System…
Added 3 hours ago
NA
Program Assistant, School of Construction and Building Sciences
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…and contribute to Canada's leading polytechnic. The Program Administrator plays a critical role in supporting the academic and operational needs of one or more programs. Working closely…
Added 3 hours ago
MD
Grounds Supervisor- State Program Administrator Supervisor Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience leading customer service responses, including resolving complaints, coordinating with internal and external partners, or representing a program area in meetings or projects.
Added 3 hours ago
MH
eGIS Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 3 hours ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 3 hours ago
Client Service Administrator - Prince George, BC.
Demant Group
Prince George, BC
Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first”…
Added 4 hours ago
HF
Investor Services Supervisor
HS Financial Technologies
Halifax, NS
- Full-time
Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed…

HS Financial Technologies

Investor Services Supervisor

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
Posting language: English
Posted: Nov 4, 2026

Original job description

An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HS Financial Technologies and under the supervision and guidance of a Manager and Director. Every Investor Services Supervisor will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the manager and Director within the team.

Responsibilities

Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.
Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required.
Review Investor Transactions on HedgeInvestor® (HS Financial Technologies' proprietary Investor Services System).
Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Escalate any aged items to manager.
Preparation of Redemption Payment Schedules.
Review of wire transfers to Prime Brokers, Investors and fees payments.
Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
Review distribution of Fund Performance in line with client requirements prior to distribution to investors.
Handling complex calls from investors.
Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
Establish effective working relationships with the NAV, QA, Compliance Departments within HS Financial Technologies.
Preparation of Fund Audit requirements
Review of Investor Audit requests prior to distribution to investor/auditors.
Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators.

Qualifications:

Accounting, Finance, Legal or Business Degree.
4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually.
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required

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More about this job

Responsibilities

Oversee investor transaction instructions, AML/KYC documentation, transaction processing, bank reconciliations, payment schedules, wire transfers, and investor and client reporting. Handle complex investor inquiries, prepare and review audit materials, improve processes, coordinate with internal departments, and supervise up to four Investor Services Administrators.

Requirements

Requires a degree in Accounting, Finance, Legal Studies, or Business and at least four years of experience at a hedge fund administration firm, including experience across Investor Services Administrator responsibilities. Candidates should have strong communication, analytical, problem-solving, and interpersonal skills, work effectively independently and in a team, and know when to escalate issues.

Skills

Investor Services
AML/KYC Review
Investor Transaction Processing
Bank Reconciliation
Wire Transfer Review
Investor Reporting
Client Reporting
Fund Performance Distribution
Investor Communication
Audit Preparation
Team Supervision
Analytical Skills
Problem-Solving
Written and Verbal Communication
Process Improvement
Escalation Judgment

Visa sponsorship

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Keywords

Investor Services
Hedge Fund Administration
AML/KYC
HedgeInvestor
Investor Transactions
Subscription Proceeds
Redemptions
Bank Reconciliation
Redemption Payment Schedules
Wire Transfers
Prime Brokers
Investor Statements
Contract Notes
Capital Activity Reports
ERISA Reports
Authorized Share Capital Reports
Fund Performance
Fund Audits
Investor Audit Requests
Compliance
NAV
Quality Assurance
Process Improvement
Team Supervision

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