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HS Financial Technologies

Investor Services Supervisor

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
Posting language: English
Posted: Nov 4, 2026

Original job description

An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HS Financial Technologies and under the supervision and guidance of a Manager and Director. Every Investor Services Supervisor will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the manager and Director within the team.

Responsibilities

Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.
Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required.
Review Investor Transactions on HedgeInvestor® (HS Financial Technologies' proprietary Investor Services System).
Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Escalate any aged items to manager.
Preparation of Redemption Payment Schedules.
Review of wire transfers to Prime Brokers, Investors and fees payments.
Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
Review distribution of Fund Performance in line with client requirements prior to distribution to investors.
Handling complex calls from investors.
Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
Establish effective working relationships with the NAV, QA, Compliance Departments within HS Financial Technologies.
Preparation of Fund Audit requirements
Review of Investor Audit requests prior to distribution to investor/auditors.
Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators.

Qualifications:

Accounting, Finance, Legal or Business Degree.
4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually.
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required

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More about this job

Responsibilities

Oversee investor transaction instructions, AML/KYC documentation, transaction processing, bank reconciliations, payment schedules, wire transfers, and investor and client reporting. Handle complex investor inquiries, prepare and review audit materials, improve processes, coordinate with internal departments, and supervise up to four Investor Services Administrators.

Requirements

Requires a degree in Accounting, Finance, Legal Studies, or Business and at least four years of experience at a hedge fund administration firm, including experience across Investor Services Administrator responsibilities. Candidates should have strong communication, analytical, problem-solving, and interpersonal skills, work effectively independently and in a team, and know when to escalate issues.

Skills

Investor Services
AML/KYC Review
Investor Transaction Processing
Bank Reconciliation
Wire Transfer Review
Investor Reporting
Client Reporting
Fund Performance Distribution
Investor Communication
Audit Preparation
Team Supervision
Analytical Skills
Problem-Solving
Written and Verbal Communication
Process Improvement
Escalation Judgment

Visa sponsorship

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Keywords

Investor Services
Hedge Fund Administration
AML/KYC
HedgeInvestor
Investor Transactions
Subscription Proceeds
Redemptions
Bank Reconciliation
Redemption Payment Schedules
Wire Transfers
Prime Brokers
Investor Statements
Contract Notes
Capital Activity Reports
ERISA Reports
Authorized Share Capital Reports
Fund Performance
Fund Audits
Investor Audit Requests
Compliance
NAV
Quality Assurance
Process Improvement
Team Supervision

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