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Added 1 month ago
P
AI Engineer - Canada
Pulsora
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
We are seeking a highly skilled and experienced AI/ML Developer to join our team. The ideal candidate will be a specialist in the rapidly evolving field of Large Language Models (LLMs) and…
Added 1 month ago
S
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
- Full-time
Added 3 months ago
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Production Support Specialist
HSBC
Toronto, Ontario
- Full-time
In Global Payments Solutions (GPS) Technology, the Client Connectivity team enables corporate clients to connect to HSBC securely and reliably. As a Production Support Specialist…
Added 1 month ago
AI
Guidewire Lead Developer
Avanciers Inc.
Toronto, ON
- Contract
Avanciers is seeking a highly skilled Senior Guidewire PolicyCenter Developer to join our team for an exciting Long-Term Contract role with one of our esteemed Fortune 500 clients, based in…
Added 1 month ago
M
Senior Director, Platform
Miovision
Remote, Canada
- Full-time
- Remote
One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.
Added 1 month ago
T
Sr. DevOps Engineer, TD Securities
TD
Toronto, ON
- Full-time
Building a World-Class, Diverse and Inclusive Technology Team at TD
Added 6 months ago
HB
Technical Lead
Haventree Bank
Toronto, Ontario
- Full-time
As a Technical Lead, you will be responsible for building and leading a team of software engineers. The team will be responsible for designing and developing financial products and features…
Added 3 months ago
S
Senior Full Stack Engineer, App Runtime
Snowflake
Toronto, Ontario
- $245,250 to $295,250 CAD / year
- Full-time
The App Runtime team is building a platform that lets every Snowflake user go from an idea to a live, deployed web application (Node.js first) in minutes. We own the end-to-end experience…
Added 1 month ago
Lead Engineer
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 1 month ago
RB
Full Stack Developer, AI
Royal Bank of Canada
Toronto, ON
- Full-time
…Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance…
Added 6 months ago
U
Senior Android Developer
UST
Toronto, Ontario
- Full-time
Collaborate within an agile team and adhere to scrum best practices
Added 6 months ago
U
Senior Android Developer
UST
Toronto, Ontario
- Full-time
Collaborate within an agile team and adhere to scrum best practices
Added 6 months ago
S
Software Architect - AI Accelerated Engineering Lead / Architecte Logiciel
Slalom
Montreal, Quebec
- Full-time
Compétences en programmation : maîtrise de langages comme TypeScript/Node, Python ou Java ; à l’aise avec React/Next et les frameworks modernes.
Added 6 months ago
S
MuleSoft Technical Architect- Enterprise
Slalom
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
Lead or participate in technical design sessions and develop detailed technical solution documentation that is aligned with client business objectives
Added 6 months ago
KC
Senior Manager GRC
KPMG Canada
Toronto, Ontario
- Full-time
Our Technology Risk Consulting services team is growing and we are looking for Senior Manager to join our team in Toronto. The Technology Risk Consulting practice provides a variety of…
Added 6 months ago
HI
US Portfolio Manager
Hillsdale Investment Management Inc.
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
We have a new opportunity for a Director of Quantitative Research to join our Portfolio Management team. Reporting to the Head of Research, you will:
Added 3 months ago
EN
Sr Principal SW Systems Engineer (10342)
Extreme Networks
Toronto, ON
- Full-time
Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team.
Added 1 month ago
E
Lead Full Stack Engineer
eBay
Toronto, ON
- Full-time
Join eBay's Ad-Tech Innovation team and help build the next generation of advertising for millions of buyers and sellers worldwide. As a Lead Full Stack Engineer, you'll drive end-to-end…
Added 1 month ago
R
Director, DevOps Regulatory Engineering
RBC
Toronto, ON
- Full-time
RBC's DevOps team builds the controls that let thousands of engineers ship software into a regulated bank. As Director, DevOps Regulatory Engineering, you'll lead the engineering team that…
Added 1 month ago
T
Manager, Web & Mobile Delivery (Bilingual)
TVO
Toronto, ON
- Full-time
…learning-focused digital content. The Manager, Web Development, will lead a team of software developers to build, enhance, and support TVO’s web and mobile applications. If you’re an…
Added 1 month ago
GM
Software Developer
General Motors
Markham, ON
- Full-time
Lead development of software system team design content and software anomaly corrections.
Added 6 months ago
S
Senior Platform Engineer
Scotiabank
Toronto, Ontario
- Full-time
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 6 months ago
F
Staff Platform Engineer
Forma.ai
Toronto, Ontario
- Full-time
The Core Services team is responsible for the foundational systems that power how Forma’s platform operates at scale. This includes service-to-service communication, permissions and access…
Added 6 months ago
B
Development Technical Lead
BCGEU
Burnaby, British Columbia
- Full-time
You’ll lead a small development team that builds and maintains external tools used by union members and internal systems BCGEU staff rely on every day – from business applications to…
Added 1 month ago
EC
Senior SDET (IC4) - Senior Software Engineer in Test
Emburse Chrome River
Toronto, ON
- Full-time
…Development Engineer in Test (SDET) to join our engineering team. In this role, you will bridge the gap between software development and quality assurance, designing and implementing robust…

HSBC

Production Support Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jul 14, 2026

Original job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.

In Global Payments Solutions (GPS) Technology, the Client Connectivity team enables corporate clients to connect to HSBC securely and reliably. As a Production Support Specialist (individual contributor), you’ll help maintain service stability by triaging and resolving incidents, restoring services quickly, and providing clear communications to stakeholders. You’ll work closely with engineering, infrastructure and vendor teams, and you’ll escalate in line with agreed severity and risk thresholds.

As our Production Support Specialist, you will:

Monitor and support live production services, handling incidents and service requests within agreed Service Level Agreements (SLAs)
Perform initial triage (logs, monitoring, data checks) to identify likely causes and apply workarounds/fixes you control
Co-ordinate recovery with partner teams (engineering, infrastructure, network, vendors) and escalate high-severity issues to the Production Support Lead/Major Incident Manager
Provide clear, timely stakeholder communications on impact, progress, and next steps to stakeholders
Support problem management by contributing to root cause analysis and post-incident reviews, capturing preventative actions
Create and maintain operational documentation (runbooks, knowledge articles, checklists) to speed up service restoration
Drive continuous improvement through automation and better monitoring/alerting to reduce noise and improve resilience
Support change and release activities: patching/evergreening, Disaster Recovery (DR) tests, role swaps, ensuring operational readiness and supportability
Provide support outside standard office hours, including holidays and weekends, when required

You’ll likely have the following qualifications to succeed in this role:

Experience in production support / Information Technology (IT) service management in a regulated environment, ideally within banking technology
Knowledge of IT infrastructure concepts (on-prem and cloud), including networking fundamentals and service dependencies
Hands-on capability with Unix/Linux, SQL, log analysis and troubleshooting in distributed systems
Experience using monitoring/observability tools (e.g., Splunk, AppDynamics, Geneos or equivalents)
Knowledge of Incident, Problem, Change and Release Management (ITIL-aligned)
Strong communication skills in English, comfortable working with global teams across time zones
Proven ability to collaborate across boundaries, prioritize effectively, and stay calm under pressure
Payments domain knowledge (connectivity channels, payment processing concepts, message flows) and exposure to Oracle, MQ, WebSphere/Open Systems and/or Java/J2EE-based platforms are desirable
Familiarity with productivity tooling (e.g., Copilot/Claude) to support documentation, analysis and automation ideas (within policy) and ITIL certification are a plus

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

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More about this job

Responsibilities

The specialist is responsible for monitoring live production services, triaging incidents, and restoring services within agreed SLAs. They will collaborate with engineering and vendor teams to perform root cause analysis and maintain operational documentation.

Requirements

Candidates need experience in IT service management within a regulated banking environment and hands-on skills with Unix/Linux and SQL. Knowledge of ITIL frameworks and monitoring tools like Splunk or AppDynamics is required.

Skills

Production Support
IT Service Management
Unix/Linux
SQL
Log Analysis
Splunk
AppDynamics
Geneos
ITIL
Incident Management
Problem Management
Change Management
Release Management
Payments Domain Knowledge
Distributed Systems Troubleshooting
Stakeholder Communication

Benefits

Professional Development Opportunities
Fixed Pay
Variable Pay
Annual Bonus
Health Benefits
Well-being Benefits
Financial Benefits
Lifestyle Benefits

Visa sponsorship

Not detected in the job text

Keywords

Production Support
ITIL
Unix
Linux
SQL
Splunk
AppDynamics
Geneos
Oracle
MQ
WebSphere
Java
J2EE
Payments
Connectivity Channels
Incident Management
Problem Management
Change Management
Release Management
Disaster Recovery
SLA
Root Cause Analysis
Cloud Infrastructure
Networking Fundamentals
Distributed Systems
Copilot
Claude
Banking Technology
Global Payments Solutions
Hybrid Work

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