Jobs in Canada

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Added 29 mins ago
E
Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will…
Added 43 mins ago
PC
Member Service Centre Team Lead
Prospera Credit Union
Surrey, BC
- Full-time
Acts as a subject matter expert for the Customer Service Specialist team and provides high-level support to lending team.
Added 43 mins ago
RB
Banking Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 58 mins ago
FI
Senior Technical CRM Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Senior Technical Architect /Senior - Upgrade Specialist and SharePoint Upgrade
Added 58 mins ago
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Universal Banker
HSBC
London, ON
- Full-time
This is a branch-based, customer-facing role focused on generating revenue by meeting customer needs across Personal Banking and the Advance customer segment while providing service support…
Added 58 mins ago
NC
Sr. Implementation Specialist
Nuvollo Corp.
Toronto, ON
- Full-time
Intermediate Microsoft 365 / Azure certification required
Added 58 mins ago
Customer Experience Specialist
GURUS Solutions
Montreal, QC
Are you passionate about creating value-driven customer relationships and shaping strategic partnerships that drive business outcomes? GURUS Solutions is looking for a dynamic Customer…
Added 58 mins ago
Inside Sales Specialist
Levitt-Safety
Oakville, ON
…leads, and help customers find the right safety products and solutions for their needs. You’ll work closely with our Field Sales and Customer Service teams to provide a seamless customer…
Added 58 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Windsor, ON · Tecumseh & Lauzon Banking Cent
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
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Banking Advisor
RBC
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
Product Development Specialist
Nestle Operational Services Worldwide SA
London, ON
While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for success comes down to one thing: our people.
Added 1 hour ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…and cross-product hand-offs, helping independently developed solutions work together…
Added 1 hour ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…and cross-product hand-offs, helping independently developed solutions work together…
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Mississauga, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
C
Client Engagement Associate
CIBC
Oakville, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 2 hours ago
AF
Private Banking Advisor
ATB Financial
Lloydminster, SK
- Full-time
…that includes a Private Banking Associate, a Client Experience Specialist, and a Financing Specialist, this role serves as a trusted advisor to clients and their families, providing…
Added 2 hours ago
W
Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Calgary, AB
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 2 hours ago
W
Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Markham, ON
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 2 hours ago
W
Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Oakville, ON
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 2 hours ago
W
Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Vancouver, BC
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 2 hours ago
R
Onboarding Specialist
riverside.fm
Toronto, ON
- Full-time
Riverside is growing rapidly, and we’re seeking an Onboarding Specialist to join our Customer Success team. In this role, you’ll be instrumental in ensuring our customers get the most out…
Added 2 hours ago
C
Senior Specialist Regional Sales Representative (Southwestern Ontario) - Temp 12-months
CN
Brampton, ON
- Temporary
The incumbent manages a regional customer portfolio, identifying and pursuing opportunities with new and existing customers to sell CN's full suite of transportation solutions, while…
Added 2 hours ago
H
Bilingual Recruiter
Hays
Calgary, AB
- Full-time
…people as well as our customers. With over 50 years of business success across 31 countries, we have built a reputation as the world leader in specialist recruitment and workforce…
Added 2 hours ago
C
Client Engagement Associate [Hourly] (Mandarin Speaker)
CIBC
Oakville, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 2 hours ago
KM
Bilingual Billing Specialist (GTA)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON
- Full-time
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape…

HSBC

Universal Banker

London, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

This is a branch-based, customer-facing role focused on generating revenue by meeting customer needs across Personal Banking and the Advance customer segment while providing service support where required. You’ll deliver a consistently excellent customer experience and help customers use the right channels for their needs to get the most from HSBC’s proposition. The role covers a broad range of product sales, excluding material risk products where regulation does not permit. You’ll use an EDRAS-based sales process to understand what matters to each customer and translate that into relevant solutions and referrals. Success means growing new to bank relationships, deepening existing ones and delivering service excellence in every interaction. It also means supporting the wider branch and operating with strong vigilance against fraud while following regulations and policies.

What you'll be doing

Engage customers on branch entry and use structured conversations to uncover needs
Acquire new to bank customers by introducing relevant HSBC products and services
Deepen relationships with existing customers through needs-based reviews and follow-up
Deliver product sales across the available range, excluding material risk products where required by regulation
Apply the EDRAS sales process to identify needs and present suitable solutions
Provide referrals to Wealth Sales and Branch Specialists based on customer needs
Promote and deliver multi-channel engagement to help customers bank in the ways that suit them
Support the branch through day-to-day collaboration and service where required

What we're looking for

Bring experience in a customer-facing retail banking or branch environment
Demonstrate a track record of meeting customer needs through product and service conversations
Use a structured approach to discovering customer needs and translating them into clear recommendations
Show capability across a broad range of product sales within regulatory permissions
Partner effectively with Wealth Sales and Branch Specialists to make timely referrals
Communicate clearly with customers and colleagues in a busy branch setting
Apply vigilance against fraud and follow KYC requirements, policies and relevant regulations
Promote multi-channel engagement and help customers adopt additional banking channels where appropriate

Building stronger customer relationships

If you want a role where great conversations translate into real customer outcomes, this is a chance to make that impact every day in-branch. You’ll help customers join HSBC, get more from their banking and access specialist support when they need it. You’ll also play a key part in how the branch delivers service excellence while maintaining high standards of risk awareness and regulatory adherence. If this scope matches the work you enjoy and the experience you bring we’d welcome your application.

Location- London, Canada Place

Work mode- Office working

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com .

Apply on LinkedIn About employer

More about this job

Responsibilities

Engage branch customers to identify their needs, acquire new customers, deepen existing relationships, and sell suitable banking products within regulatory permissions. Support branch service, refer customers to specialists, promote multi-channel banking, and maintain vigilance against fraud while following policies and regulations.

Requirements

Candidates should have experience in customer-facing retail banking or a branch environment and a track record of meeting customer needs through product and service conversations. They should be able to make suitable recommendations and referrals, communicate effectively, promote digital and other banking channels, and follow KYC, fraud-prevention, and regulatory requirements.

Skills

Customer Service
Retail Banking
Needs-Based Selling
Product Sales
Customer Needs Discovery
Referrals
Multi-Channel Banking
Fraud Awareness
KYC Compliance
Regulatory Compliance
Communication
Branch Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Advance Customer Segment
Retail Banking
Branch Banking
Customer Experience
Customer Acquisition
Customer Relationship Development
Product Sales
EDRAS Sales Process
Needs-Based Reviews
Wealth Sales Referrals
Branch Specialists
Multi-Channel Engagement
Fraud Prevention
KYC Requirements
Regulatory Compliance
Risk Awareness
Service Excellence

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Work requirements

Jobs in Canada