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Added 9 mins ago
B
Customer Service Representative
BMO
Corner Brook, NL
- Part-time
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Added 9 mins ago
B
Customer Service Representative
BMO
North Vancouver, BC
- Part-time
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Added 9 mins ago
BC
Project Manager - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Project Manager - Buildings WestReporting to the Director of Operations, the Project Manager - Buildings West will be responsible for total project delivery including planning, execution…
Added 9 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
…Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or…
Added 24 mins ago
Specialist - Engineering Change Analyst
L3Harris Technologies
ON · Waterdown, ON
Lead or contribute to departmental and cross functional continuous improvement projects related to engineering change management, product data and configuration processes.
Added 40 mins ago
HVAC Estimator
Neelands HR
Burlington, ON · Collingwood, ON
…Service HVAC Department. This role will report to the Service Manager, HVAC and will be responsible for preparing accurate estimates for HVAC repairs, replacements, retrofits, and small…
Added 40 mins ago
M
Manager, Project Delivery
Metrolinx
Toronto, ON
- Full-time
The Union+, East Harbour Transit Hub, Owner Participant (OP) team is looking for a Manager, Project Delivery to support the delivery of one of Metrolinx’s most complex transit…
Added 40 mins ago
IG
Construction Manager
Insight Global
Toronto, ON · Etobicoke, ON
- $52 to $76 CAD / hour
- Contract
- Exposure to commissioning, system activation, and operational handover on mission-critical projects.
Added 41 mins ago
UR
Information Technology Manager
Universal Realty Group
Halifax, NS
- Full-time
…2,300 rental apartments, more than 1.5 million square feet of commercial space, and the landmark Lord Nelson Hotel & Suites, we create communities that are vibrant, welcoming, and…
Added 55 mins ago
SI
Commercial Management Liability Underwriting Intern
Sompo International
Toronto, ON · CAN - ON - Toronto
- $30 CAD / hour
- Full-time
Sompo has a unique opportunity for a Commercial Management Liability Underwriting Intern in our North America Underwriting teams.
Added 55 mins ago
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Senior Relationship Manager, Retail Financial Services
RBC
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 1 hour ago
CT
Project Manager, Construction
Canadian Tire Corporation
Kitchener, ON · Quarry Park
- Full-time
The Project Manager, Construction reports to the Director, Construction as part of a high energy and motivated internal team, who will guide a team of consultants, general contractors, and…
Added 1 hour ago
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Chef/Cheffe de Projets, Contrôle des Matières / Project Manager , Material Control
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft program is seeking a Project Manager - Materials Control to join our Materials Control team based in Mirabel (Quebec, Canada), where you will work jointly with…
Added 1 hour ago
Project Manager
DOF
Paradise, NL
Responsible for the technical and commercial execution and close out of projects, estimates and tenders, all performed with relevant legislation, industry standards/best practices, and…
Added 1 hour ago
GJ
Gestionnaire de projets, Opérations commerciales - Project Manager, Commercial Operations
Groupe JAMP Pharma
Boucherville, QC
- Full-time
We are recruiting a Project Manager, Commercial Operations
Added 1 hour ago
I
Senior Account Manager
Innovex
Calgary, AB
- Full-time
Innovex Canada is seeking a commercially driven Senior Account Manager to grow revenue, expand market share, and strengthen customer relationships across the well construction and…
Added 1 hour ago
H
Senior Estimator
Hays
Toronto, ON
- $140,000 to $165,000 CAD / year
- Full-time
…management firm with extensive experience delivering complex projects across the ICI sector. Their portfolio includes large-scale design-build projects, commercial interiors,…
Added 1 hour ago
G
Avocat(e) - Lawyer
Gameloft
Montreal, QC
- Contract
Effectuer des recherches et analyses juridiques relativement à diverses questions touchant notamment le droit commercial, la propriété intellectuelle, le droit de la consommation et…
Added 1 hour ago
TG
Mechanical Foreman - High Rise
Tap-Roots Group
Surrey, BC
- Full-time
Minimum 3+ years of experience leading crews on commercial, multi-family, or residential construction projects
Added 1 hour ago
GV
Technical Expert - Gas-Insulated Switchgear Substation Technologies
GE Vernova
La Prairie, QC
- Full-time
The Technical Expert – GIS Substation Technologies serves as the technical reference for the commercial teams, project management teams, and site teams. Leveraging deep expertise in GIS…
Added 1 hour ago
FR
Retail Property Manager
Foresight Recruitment Group
Vancouver, BC
- $95,000 to $110,000 CAD / year
- Full-time
You will be joining an established and well-respected commercial real estate organization with a diverse portfolio of retail properties across the Lower Mainland. Known for its commitment…
Added 1 hour ago
CG
Graphic Designer
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
…who can balance multiple assignments and independently move projects from brief through final production. While the role is execution-focused, there will also be opportunities to contribute…
Added 1 hour ago
Lifecycle Marketing Manager
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Lifecycle Marketing Manager to help us build lifecycle programs that create compounding growth by making…
Added 1 hour ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Demonstrated experience leading Supply Chain complex projects or programs through planning, execution, testing, implementation, stabilization, and closeout.
Added 1 hour ago
D
Ordonnanceur principal
Davie
Levis, QC
- Full-time
Reporting to the Scheduling Manager, you will be responsible for management of day-to-day project related scheduling works and team, including but not limited to creating, monitoring, and…

HSO Group B.V.

D365 CE, Lead Consultant

Toronto, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of large-scale Dynamics 365 Customer Engagement solutions, primarily focused on Customer Service, while coordinating project teams and managing requirements, estimates, risks, and delivery. Build customer relationships, contribute to sales and RFP activities, develop team members, and advance internal delivery practices and domain expertise.

Requirements

The role calls for experience delivering complex enterprise Dynamics 365 CE projects in structured, regulated environments, including solution architecture, requirements management, and coordination of multiple teams. Candidates should be able to manage senior customer relationships, guide and mentor colleagues, and contribute to commercial growth and knowledge sharing.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Team Leadership
Work Estimation
Risk Management
Stakeholder Management
Coaching And Mentoring
RFP Contributions
Cross-Selling And Upselling
Regulatory Environment

Visa sponsorship

Not detected in the job text

Keywords

D365 CE
Customer Service
Marketing Module
Microsoft Technologies
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Gathering
Business Process Mapping
Product Owner
Business Analysis
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Delivery
Bug Triage
Risk Management
IT Processes
RFP
Customer Workshops
Stakeholder Management
Cross-Selling
Upselling
Coaching
Mentoring
Knowledge Sharing
Project Methodologies

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