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Added 9 mins ago
PS
Advisor, Information Security Architecture
Public Sector Pension Investment Board
Montreal, QC
- Full-time
As an Advisor, Security Architecture, you will report to the Manager, Information Security and be part of the broader Information Security group. You will contribute to PSP’s security…
Added 9 mins ago
TT
Sr. Technology Project Manager
Tundra Technical Solutions
Toronto, ON
- $97,000 to $110,000 CAD / year
- Full-time
The Senior Technology Project Manager is responsible for leading the successful delivery of complex technology programs and projects that support organizational priorities. This role…
Added 9 mins ago
G
Commercial Manager
GagaMuller
Regina, SK
- Full-time
We are looking for an experienced Commercial Manager to join GagaMuller on a hyperscale data centre project. Acting as the owner’s representative, you will provide client-side leadership…
Added 9 mins ago
TO
Client Services Supervisor
Town of Whitchurch-Stouffville
Whitchurch-Stouffville, ON
- Full-time
Reporting to the Manager of Customer Service, the Client Services Supervisor provides operational leadership and oversight for the Town's customer service operations, including customer…
Added 9 mins ago
CM
Manager of Policy and Market Access
Canadian Meat Council
Ottawa, ON
- Full-time
The Canadian Meat Council (CMC) is seeking an experienced and motivated professional to join our team in Ottawa as Manager of Policy and Market Access. The successful candidate will ideally…
Added 9 mins ago
BP
Account Coordinator
Berlin Packaging
Mississauga, ON
- Full-time
Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
Added 9 mins ago
M(
Account Director (PR, Integrated)
MSL (Global)
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
…leadership with hands-on management, ensuring ideas are sound, delivery is seamless, and teams are set up to do their best…
Added 10 mins ago
Commercial Lead, Strategic Project Delivery
Hydro One Networks Inc
Toronto, ON
…orders approved, in review etc.) in coordination with Project…
Added 10 mins ago
Facility Patient Care Manager - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
The Facility Patient Care Manager is responsible for safe and effective clinical health services delivery and facility operations for a site/local geographical area when the health services…
Added 10 mins ago
General Duty Nurse (N2) - Women's Float Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 10 mins ago
M
Project Manager / Chef de projet (2 positions)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
GPAP senior vice-presidency's transformation program. The targeted delivery
Added 10 mins ago
Quality & Patient Safety Leader - Quality & Patient Safety
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, Quality Improvement & Safety, the Quality Improvement & Safety Leader will provide leadership within NSH’s overall provincial and zone programs for quality,…
Added 10 mins ago
VE
Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
…hazardous waste branches as a backup to the Technical Service Manager. Act as a primary Subject Matter Expert (SME) for the RPRA Hazardous Waste Program and lead efforts to evaluate and…
Added 10 mins ago
MANAGER STANDARDS & INNOVATION
City of Toronto
Toronto, ON
…compliance, consistency, continuous improvement and efficient delivery of…
Added 25 mins ago
PG
Account Director (PR, Integrated)
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…leadership with hands-on management, ensuring ideas are sound, delivery is seamless, and teams are set up to do their best…
Added 25 mins ago
SM
General Support Worker - Line 4
St. Michael's Health Group
Edmonton, AB
- Part-time
Documents optional services provided, i.e. personal laundry, ironing, cleaning and reports to Manager for billing.
Added 25 mins ago
TC
Public Health Inspector
The Corporation of the County of Lambton
Point Edward, ON
- Full-time
Interpret results and take necessary action including clearing critical decisions with the Supervisor, Manager, and/or Medical Officer of Health
Added 25 mins ago
TC
Registered Dietitian
The Corporation of the County of Lambton
Sarnia, ON
- Full-time
Support the design and delivery of campaigns addressing complex health challenges such as healthy eating, physical activity, and food literacy.
Added 25 mins ago
K
Engineering Manager - Frontend - Krak
Kraken
Remote, Canada
- Full-time
- Remote
We’re looking for a hands-on Engineering Manager to lead a cross-functional Consumer pod focused on building and scaling core Krak experiences. This leader will guide a team of Frontend…
Added 25 mins ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 39 mins ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
…parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services…
Added 39 mins ago
EC
Clinical Supervisor FT
EHN Canada
Carters Point, NB
- $80,000 to $95,000 CAD / year
- Full-time
…addictions counselling team while supporting the effective delivery of clinical programming and advancing continuous quality improvement within the…
Added 39 mins ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 39 mins ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
…in-person training) for program and project managers, to ensure delivery of effective training…
Added 40 mins ago
Temporary Floral Manager @ Quadra Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…

HSO Group B.V.

D365 CE, Lead Consultant

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of large-scale Dynamics 365 Customer Engagement solutions, primarily focused on Customer Service, while coordinating project teams and managing requirements, estimates, risks, and delivery. Build customer relationships, contribute to sales and RFP activities, develop team members, and advance internal delivery practices and domain expertise.

Requirements

The role calls for experience delivering complex enterprise Dynamics 365 CE projects in structured, regulated environments, including solution architecture, requirements management, and coordination of multiple teams. Candidates should be able to manage senior customer relationships, guide and mentor colleagues, and contribute to commercial growth and knowledge sharing.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Team Leadership
Work Estimation
Risk Management
Stakeholder Management
Coaching And Mentoring
RFP Contributions
Cross-Selling And Upselling
Regulatory Environment

Visa sponsorship

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Keywords

D365 CE
Customer Service
Marketing Module
Microsoft Technologies
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Gathering
Business Process Mapping
Product Owner
Business Analysis
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Delivery
Bug Triage
Risk Management
IT Processes
RFP
Customer Workshops
Stakeholder Management
Cross-Selling
Upselling
Coaching
Mentoring
Knowledge Sharing
Project Methodologies

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