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Added 14 mins ago
OA
Lot Associate OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
- Part-time
· Strong focus on training, development, and internal promotion opportunities
Added 14 mins ago
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Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
…role will prepare you for a rewarding career as a Relationship Manager, Commercial Banking and strategic partner to some of Canada’s leading companies. You will be committed to delivering…
Added 14 mins ago
GS
FT Payroll Clerk
Good Shepherd Centres
Hamilton, ON
- $25.3 to $29.98 CAD / hour
- Full-time
Reporting to the Payroll Manager, the FT Payroll Clerk supports accurate and timely payroll processing for union and non-union employees. The role reviews timecards and payroll changes,…
Added 14 mins ago
CG
Graphic Designer
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
…determined by the nature of the role, business requirements, and manager…
Added 14 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
…expectations, provide regular coaching and feedback, support development plans, and build project management expertise through mentoring, shared standards, and practical learning…
Added 14 mins ago
BU
Manager, Accounting and Financial Reporting
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Financial Accounting & Controller, the Manager, Accounting & Financial Reporting manages the day-to-day accounting and financial reporting operations within…
Added 14 mins ago
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Systems Administrator - (Windows and Unix-Linux environments/ Automation/ AWS)
BMO
Toronto, ON · SCC
- Full-time
Collaborates with development, security, and infrastructure teams to implement Infrastructure as Code (IaC), automated deployments, and configuration management solutions.
Added 14 mins ago
Senior Electrical Engineer
CBCL Limited
Saint John, NB
Lead and Innovate: Act as Project Manager and Technical Lead on complex multidisciplinary projects for industrial clients, electrical utilities, and renewable energy developers, from…
Added 14 mins ago
Senior Electrical Engineer
CBCL Limited
Halifax, NS
Lead and Innovate: Act as Project Manager and Technical Lead on complex multidisciplinary projects for industrial clients, electrical utilities, and renewable energy developers, from…
Added 14 mins ago
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Information Security Advisor
BMO
Toronto, ON · FCP
- Full-time
…understanding business vision, objectives and KPIs. Leads the development of information security strategy by understanding business processes, policies, information and information…
Added 14 mins ago
Senior Electrical Engineer
CBCL Limited
Fredericton, NB
Lead and Innovate: Act as Project Manager and Technical Lead on complex multidisciplinary projects for industrial clients, electrical utilities, and renewable energy developers, from…
Added 14 mins ago
B
Associate, Corporate Banking - FIG
BMO
Toronto, ON · FCP
- Full-time
Supports deal teams in development, presentation, and winning mandates.
Added 14 mins ago
SD
Technicien(ne) de laboratoire / Laboratory Technician
Sygnature Discovery
Levis, QC
- Full-time
Added 14 mins ago
Caseworker [Youth Housing] - #2026095
John Howard Society Of Saskatchewan
Regina, SK
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management, service delivery, supervision of participants, and the household operations.
Added 14 mins ago
M
Operations & Data Analyst Co-op (8 Months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Regular check-ins with the manager to support development and progress.
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D
Ordonnanceur principal
Davie
Levis, QC
- Full-time
Skilled in team management and meeting KPIs/objectives set out by functional scheduling manager, as per program needs and also individual growth and development plans.
Added 14 mins ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 29 mins ago
C
Sanctions Developer (OFAC)
CGI
Halifax, NS
- Full-time
…Qualifier, Workflow Accelerator, Stripping Detector, and Pairing Manager. Experience with Linux, Java, Containers, Oracle DB, IBM MQ, and Windows. Knowledge of OFAC regulations and…
Added 29 mins ago
BI
Product Owner with Backlog Management, Agile & Scrum Experience
BURGEON IT SERVICES
Toronto, ON
- Contract
An experienced Software Development Manager/Product Owner to lead the development and delivery of scalable, customer-centric solutions in an Agile environment.
Added 29 mins ago
TC
GCP Architect
TechNeptune Consulting Inc.
Canada
- Contract
…Vertex AI, Cloud Load Balancing, VPC/Shared VPC, IAM,Secret Manager, Cloud…
Added 29 mins ago
JC
Store Manager
JYSK Canada
Moose Jaw, SK
- Full-time
As the Store Manager, you are responsible for the direct supervision and development of the management and store team. You will lead, manage, and ensure the maximization of sales growth in…
Added 29 mins ago
BI
Senior Pega Lead / Lead Enterprise Business Architect
BURGEON IT SERVICES
Toronto, ON
- Contract
Lead the architecture, design, development, and implementation of Pega-based enterprise applications supporting Wealth Management workflows and capabilities.
Added 29 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 29 mins ago
AA
Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus Aircraft
Montreal, QC
- Contract
Added 29 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.

HSO Group B.V.

D365 CE, Lead Consultant

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of large-scale Dynamics 365 Customer Engagement solutions, primarily focused on Customer Service, while coordinating project teams and managing requirements, estimates, risks, and delivery. Build customer relationships, contribute to sales and RFP activities, develop team members, and advance internal delivery practices and domain expertise.

Requirements

The role calls for experience delivering complex enterprise Dynamics 365 CE projects in structured, regulated environments, including solution architecture, requirements management, and coordination of multiple teams. Candidates should be able to manage senior customer relationships, guide and mentor colleagues, and contribute to commercial growth and knowledge sharing.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Team Leadership
Work Estimation
Risk Management
Stakeholder Management
Coaching And Mentoring
RFP Contributions
Cross-Selling And Upselling
Regulatory Environment

Visa sponsorship

Not detected in the job text

Keywords

D365 CE
Customer Service
Marketing Module
Microsoft Technologies
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Gathering
Business Process Mapping
Product Owner
Business Analysis
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Delivery
Bug Triage
Risk Management
IT Processes
RFP
Customer Workshops
Stakeholder Management
Cross-Selling
Upselling
Coaching
Mentoring
Knowledge Sharing
Project Methodologies

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