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Added 7 mins ago
SH
Manager Health Services
Shared Health-Soins Communs
Neepawa, MB
- Full-time
The Manager Health Services shall be accountable to the appropriate Director and is responsible for the development, coordination, implementation, evaluation and operation of the assigned…
Added 7 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 7 mins ago
SH
Administrative Secretary 2
Shared Health-Soins Communs
Brandon, MB
- Internship
Certificate in Business Office Administration course or equivalent education
Added 7 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 7 mins ago
SH
Administrative Secretary 2
Shared Health-Soins Communs
Brandon, MB
- Full-time
Certificate in Business Office Administration course or equivalent education
Added 22 mins ago
GO
Manager - Realty and Space Planning
Government of Yukon
Whitehorse, YT
- Full-time
…needs, managing a portfolio of leased buildings, and leading development of a modern office space standard. The manager leads a team of technical experts to deliver excellent client service…
Added 22 mins ago
GO
Banking Services Manager
Government of Yukon
Whitehorse, YT
- Full-time
…This includes the provision of financial systems, and process development and support; banking, investment and debt services; taxation administration; and accounts payable and accounts…
Added 22 mins ago
CC
Manager, Operating Room & Surgical Booking Services
Canadian College of Health Leaders - Northwestern Ontario Chapter
Grande Prairie, AB
- Full-time
The successful candidate will demonstrate: Strategic and systems thinking. Strong operational and business acumen. Collaborative and inclusive leadership. Ability to influence and build…
Added 52 mins ago
NB
Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
- Full-time
…large-value real estate banking transactions and your passion for business…
Added 2 hours ago
Plant Controller
Amrize
Saint-Constant, QC · St-Constant, Queb
The Controller is the “Business Partner” to assist in the development and implementation of product line objectives and strategies and ensure there is an effective control in the financial…
Added 3 hours ago
CH
DIRECTOR OF SALES AND MARKETING – 53 NORTH COLLECTION
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
…our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are…
Added 5 hours ago
OL
Education Coordinator
Oxford Learning Stoney Creek
Burlington, ON
- Full-time
…course, the students! You will work directly with the Centre Director as a key staff member with the following…
Added 5 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
Added 5 hours ago
WR
Business Development Representative - Vancouver
War Room
Vancouver, BC
- Full-time
War Room is looking for a Business Development Representative (BDR) to join our growing team! Reporting to the Director of Sales, you will be responsible for generating new business…
Added 5 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Brandon, MB
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
FN
Director of Development Engineering
FAMU National Alumni Association
Brantford, ON
- Full-time
Reporting to the Commissioner of Community Development, the Director of Development Engineering leads a multi-disciplinary team responsible for engineering review, approvals, and…
Added 5 hours ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
Certificate in Business Office Administration course or equivalent education
Added 5 hours ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
Certificate in Business Office Administration course or equivalent education
Added 5 hours ago
Manager Health Services
Winnipeg Regional Health Authority
Neepawa, MB
The Manager Health Services shall be accountable to the appropriate Director and is responsible for the development, coordination, implementation, evaluation and operation of the assigned…
Added 5 hours ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
Certificate in Business Office Administration course or equivalent education
Added 5 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Brandon, MB
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 6 hours ago
C
Coordonnateur administratif ou coordonnatrice administrative, marketing et communications
CGI
Montreal, QC
- Full-time
…other areas of the Marketing and Communications team, based on business needs and your interests and development goals. These could include marketing, external communications, social media,…
Added 7 hours ago
RB
VP, Commercial FX Advisory Sales
Royal Bank of Canada
Toronto, ON
- Full-time
Excellent communication, presentation, and public speaking skills for client meetings, Banking Center presentations, business development initiatives, and internal events.
Added 7 hours ago
CC
Shopper Marketing Specialist (12-Month Contract) - (Hybrid)
Carlton Cards
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Contract
…through marketing metrics and analysis! You will report to the Director, Marketing and…

HSO Group B.V.

D365 CE, Lead Consultant

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of large-scale Dynamics 365 Customer Engagement solutions, primarily focused on Customer Service, while coordinating project teams and managing requirements, estimates, risks, and delivery. Build customer relationships, contribute to sales and RFP activities, develop team members, and advance internal delivery practices and domain expertise.

Requirements

The role calls for experience delivering complex enterprise Dynamics 365 CE projects in structured, regulated environments, including solution architecture, requirements management, and coordination of multiple teams. Candidates should be able to manage senior customer relationships, guide and mentor colleagues, and contribute to commercial growth and knowledge sharing.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Team Leadership
Work Estimation
Risk Management
Stakeholder Management
Coaching And Mentoring
RFP Contributions
Cross-Selling And Upselling
Regulatory Environment

Visa sponsorship

Not detected in the job text

Keywords

D365 CE
Customer Service
Marketing Module
Microsoft Technologies
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Gathering
Business Process Mapping
Product Owner
Business Analysis
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Delivery
Bug Triage
Risk Management
IT Processes
RFP
Customer Workshops
Stakeholder Management
Cross-Selling
Upselling
Coaching
Mentoring
Knowledge Sharing
Project Methodologies

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