Jobs in Canada

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Added 8 mins ago
UC
Specialist, International Programs & Emergenc
UNICEF Canada
Toronto, ON
- Contract
Director, International Programs & Emergencies
Added 9 mins ago
K
Senior Director, Enterprise Platforms
Klick
Toronto, ON
- Full-time
The Senior Director, Enterprise Platforms leads enterprise architecture, client solutioning, and pre-sales strategy for pharmaceutical and life sciences organizations. This role bridges…
Added 9 mins ago
EH
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
- Contract
Empire Homes is seeking a Marketing Manger! Under the direction of the Senior Director, Marketing, you will be responsible for playing a crucial role in driving the company’s growth through…
Added 9 mins ago
PC
Director, Digital Infrastructure
Phoenix Contact Canada
Milton, ON
- Full-time
Must have a valid driver’s license
Added 9 mins ago
TC
Controller
Thread Collective Inc.
Montreal, QC
- Full-time
…earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. We market products for all genders, to all…
Added 9 mins ago
R
Senior Manager, Liquidity Risk Measurement
RBC
Toronto, ON
- Full-time
Reporting to the Director, Treasury Risk Management, the Senior Manager, Liquidity Risk Measurement oversees the effective use, development, and maintenance of Corporate Treasury's (CT) QRM…
Added 9 mins ago
P
Canada Chief Compliance Officer & MLRO
PayPal
Toronto, ON · CAN - Ontario - Toronto - Corp - University Ave
- Full-time
The Director, Compliance establishes overall compliance strategy with significant organizational impact, spending significant time influencing executive decisions. This role serves as…
Added 9 mins ago
Senior Manager, Global Facilities & Risk Management
Celestica International LP
Toronto, ON
Reporting to the Senior Director, Global Facilities & Risk Management, the individual in this role will provide indirect supervision to security managers and employees performing security…
Added 25 mins ago
Lead Application Consultant
Capgemini
Mississauga, ON
…customize the application, partner with application developers to design application enhancements and extensions, and work with business users to implement process…
Added 39 mins ago
BG
Associate Director (Estimator/Quantity Surveyor)
BTY Group
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…infrastructure projects. We provide clear, data-driven insights at every design stage, advising on constructability, escalation, contingency, cash flow, and life-cycle costs to reduce risk…
Added 39 mins ago
VC
Senior Manager of Housing and Shelters
Victoria Cool Aid Society
Victoria, BC
- Contract
Reporting to the Director, Housing and Shelters, the Senior Manager provides leadership and direction to the housing and shelter managers in support of the day-to-day operations in line…
Added 39 mins ago
CG
Manager, HR Technology Analytics and AI
CSA Group
Toronto, ON
- $116,230 to $152,555 CAD / year
- Full-time
…move confidently between Workday configuration and solution design, data and analytics, emerging AI capabilities, team leadership and business strategy. The Manager supports the Director,…
Added 39 mins ago
OG
Civil Project Manager
Onni Group of Companies
Vancouver, BC
- Full-time
Support the Director in developing operational strategies, resource plans, and best practices for civil project delivery.
Added 1 hour ago
P
Guest Experience Design Specialist, Pursuit
Pursuit
Banff, AB
- Full-time
Based in either our Jasper or Banff office and Reporting to the Director of Initiatives & Experience Development and working in alignment with the Senior Manager of Brand Development, this…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
RN
Manager, Plant Engineering
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
Collaborate with Capital Projects to ensure plant requirements are built into design, installation planning, commissioning, training, and handover.
Added 1 hour ago
UO
Manager, International Research Partnerships and Innovation - UCalgary International
University of Calgary
Calgary, AB
- Full-time
…funding success. The position reports jointly to the Senior Director, UCalgary International, and the Senior Director, Research Services, and operates in a complex, multicultural, and…
Added 1 hour ago
Communications Advisor, Projects
Government of Alberta
Alberta
…the spectrum of communications and marketing from research, design, writing and social media to event coordination, issues management, digital communications, advertising and public…
Added 1 hour ago
M-
Contrôleur·euse corporatif·ve / Corporate Controller
Mila - Institut québécois d'intelligence artificielle
Remote, Canada
- Temporary
- Remote
Added 1 hour ago
EL
ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
ELYSIS LP
Montreal, QC
- Full-time
Added 1 hour ago
SV
Assistant Director of Nursing Care - RPN - Long-Term Care
Schlegel Villages
Milton, ON
- Full-time
The Village of Ridgeview Court has an exciting opportunity for an Assistant Director of Nursing care to join their team.
Added 1 hour ago
R
Director, Newcomer Channel Strategy & Operations
RBC
Toronto, ON
- Full-time
As Director, Newcomer Channel Strategy & Operations, you will lead the strategy and evolution of the channels, capabilities and partnership operations required to deliver a differentiated…
Added 1 hour ago
M
Recruitment Coordinator
Mecka
Richmond Hill, ON
- $70,000 to $80,000 CAD / year
- Full-time
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 1 hour ago
A
Project Director – Water and Wastewater
AECOM
Victoria, BC · Burnaby, British Columbia
- $240,000 to $270,000 CAD / year
- Full-time
Prior experience as a Project Director or Project Manager for the design and delivery of water or wastewater treatment facilities managing stakeholders, risk, budget, change orders, claims.
Added 1 hour ago
S
BDR Director, North America
Sidetrade
Calgary, AB
- Full-time
We are looking for a Business Development Director to accelerate the Double-Digit Growth of the most compelling Artificial Intelligence Software Company! If you are a seasoned Business…

HSO Group B.V.

D365 CE, Lead Consultant

Toronto, ON, Canada

Apply on job-boards.eu.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

Apply on job-boards.eu.greenhouse.io About employer

More about this job

Responsibilities

Lead the design and delivery of large-scale Dynamics 365 Customer Engagement solutions, primarily focused on Customer Service, while coordinating project teams and managing requirements, estimates, risks, and delivery. Build customer relationships, contribute to sales and RFP activities, develop team members, and advance internal delivery practices and domain expertise.

Requirements

The role calls for experience delivering complex enterprise Dynamics 365 CE projects in structured, regulated environments, including solution architecture, requirements management, and coordination of multiple teams. Candidates should be able to manage senior customer relationships, guide and mentor colleagues, and contribute to commercial growth and knowledge sharing.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Team Leadership
Work Estimation
Risk Management
Stakeholder Management
Coaching And Mentoring
RFP Contributions
Cross-Selling And Upselling
Regulatory Environment

Visa sponsorship

Not detected in the job text

Keywords

D365 CE
Customer Service
Marketing Module
Microsoft Technologies
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Gathering
Business Process Mapping
Product Owner
Business Analysis
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Delivery
Bug Triage
Risk Management
IT Processes
RFP
Customer Workshops
Stakeholder Management
Cross-Selling
Upselling
Coaching
Mentoring
Knowledge Sharing
Project Methodologies

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Work requirements

Jobs in Canada