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Added 3 mins ago
AA
Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus Aircraft
Montreal, QC
- Contract
Added 3 mins ago
AT
CRM specialist
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 3 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Brampton, ON
- Full-time
We are seeking a motivated and detail-oriented Site Superintendent to support the successful delivery of industrial and commercial construction projects in the Mississauga-Brampton, ON…
Added 3 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON
- Full-time
…expectations, provide regular coaching and feedback, support development plans, and build project management expertise through mentoring, shared standards, and practical learning…
Added 3 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
…Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account…
Added 3 mins ago
BO
Relationship Manager, Corporate Banking
Bank of China (Canada)
Montreal, QC
- Full-time
Bank of China (Canada) is seeking experienced and results-driven banking professionals to join our Corporate & Commercial Banking team, supporting business development and relationship…
Added 3 mins ago
TS
Risk Manager - Major Infrastructure
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
We are seeking an experienced Risk Manager to join a high-performing project team responsible for delivering complex infrastructure initiatives. This is an opportunity for a seasoned risk…
Added 3 mins ago
M
Assistant Manager, Operations, Queenston Road
Mark's
Hamilton, ON
- Full-time
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Added 3 mins ago
CN
Marketing Analyst
Canadian Natural
Calgary, AB
- Full-time
Make your mark while you grow your career! Reporting to the Financial Services Manager, the Marketing Analyst will support strategic growth initiatives, commercial evaluations, financial…
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Manager - Non-Financial Risk and Controls (French bilingual)
EY
Montreal, QC
…management, internal controls and internal audit functions. As a Manager, you will lead the delivery of high-quality risk consulting engagements focused on the evaluation, design and…
Added 3 mins ago
Manager, Solutions Design
DSV
Milton, ON
The Manager of Solutions will be responsible for ongoing education, training and development of Senior Solutions Engineer and Solutions Engineer positions.
Added 3 mins ago
Senior Manager, Solutions Design
DSV
Milton, ON
The Senior Manager of Solutions will be responsible for ongoing education, training and development of Senior Solutions Engineer and Solutions Engineer positions.
Added 3 mins ago
EP
Site Operations Supervisor - [On-Site]
EDF power solutions
Lucknow, ON
- Full-time
…solutions along the entire value chain - from origination to commercial…
Added 3 mins ago
EP
Renewable Energy Technician - Multiple Levels (2, 3, or 4) [On-Site]
EDF power solutions
Lucknow, ON
- Full-time
…solutions along the entire value chain - from origination to commercial…
Added 18 mins ago
Sr Manager, Sales
Rogers Communications
Calgary, AB · Toronto, ON
The Senior Manager Commercial Accounts will direct and manage a Sales team that is responsible for selling and cross selling to new and existing Rogers Enterprise Business customers and…
Added 18 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Woodstock, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 18 mins ago
RB
Assistant Branch Manager Intern, Bloor & Yonge Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 18 mins ago
RB
Branch Manager, Dundas & Parliament Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 18 mins ago
RB
Assistant Branch Manager Intern, Bloor & Yonge Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 32 mins ago
BV
Marketing Assistant
Brand Vision
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…bringing together expertise in brand strategy, design, web development, and digital…
Added 32 mins ago
EP
Renewable Energy Technician - Multiple Levels (2, 3, or 4) [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
…solutions along the entire value chain - from origination to commercial…
Added 32 mins ago
EP
Site Operations Supervisor - [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
…solutions along the entire value chain - from origination to commercial…
Added 32 mins ago
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Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 32 mins ago
W
Proposal Manager
Webuild
Toronto, ON
- Full-time
Webuild is seeking a Proposal Manager for its Toronto branch. The successful candidate will be responsible for managing the preparation, coordination, and submission of proposals for…
Added 32 mins ago
W
Senior Marine Project Manager
Worley
Vancouver, BC
- Full-time
Provide technical and leadership support throughout all phases of the project lifecycle - from project definition and proposal development to detailed engineering and commissioning.

HSO Group B.V.

D365 CE, Lead Consultant

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of large-scale Dynamics 365 Customer Engagement solutions, primarily focused on Customer Service, while coordinating project teams and managing requirements, estimates, risks, and delivery. Build customer relationships, contribute to sales and RFP activities, develop team members, and advance internal delivery practices and domain expertise.

Requirements

The role calls for experience delivering complex enterprise Dynamics 365 CE projects in structured, regulated environments, including solution architecture, requirements management, and coordination of multiple teams. Candidates should be able to manage senior customer relationships, guide and mentor colleagues, and contribute to commercial growth and knowledge sharing.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Team Leadership
Work Estimation
Risk Management
Stakeholder Management
Coaching And Mentoring
RFP Contributions
Cross-Selling And Upselling
Regulatory Environment

Visa sponsorship

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Keywords

D365 CE
Customer Service
Marketing Module
Microsoft Technologies
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Gathering
Business Process Mapping
Product Owner
Business Analysis
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Delivery
Bug Triage
Risk Management
IT Processes
RFP
Customer Workshops
Stakeholder Management
Cross-Selling
Upselling
Coaching
Mentoring
Knowledge Sharing
Project Methodologies

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