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Added 5 mins ago
RC
General Manager
Retirement Concepts
Coquitlam, BC
- $105,000 to $120,000 CAD / year
- Full-time
…other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our…
Added 5 mins ago
GE
Senior Manager of Information Technology and Digital Transformation
Grand Erie District School Board
Brantford, ON
- Full-time
Reporting to the Superintendent of Education, the Senior Manager of Information Technology and Digital Transformation is a visionary leader responsible for driving digital transformation…
Added 5 mins ago
EP
Renewable Energy Technician - Multiple Levels (2, 3, or 4) [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
Rewarding learning & career development and advancement opportunities.
Added 5 mins ago
EP
Site Operations Supervisor - [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
Rewarding learning & career development and advancement opportunities.
Added 5 mins ago
AA
Customer Account Manager - Bilingual
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
Tuition Reimbursement, Learning and Career Development opportunities
Added 5 mins ago
BI
Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
Boehringer Ingelheim
London, ON
- Contract
…and team performance within the District Pod. Assists in the development of customer business plans & collaborates with cross-functional customer-facing team members and District Customer &…
Added 6 mins ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 21 mins ago
T
Branch Manager – Montreal Downtown (Future Opportunities)
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
B
Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Winnipeg, MB
- Full-time
The Senior Relationship Manager (Sales Director, Corporate Finance) manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products…
Added 35 mins ago
A
Assistant General Manager - Aera
Aera
Toronto, ON
- Full-time
Committed to personal and professional growth, with a desire to take advantage of the learning and development opportunities we offer.
Added 36 mins ago
RC
General Manager
Retirement Concepts
Surrey, BC
- $105,000 to $120,000 CAD / year
- Full-time
…other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our…
Added 36 mins ago
VC
Director of Operations - Ventana Special Projects
Ventana Construction Corporation
Coquitlam, BC
- Full-time
As Operations Manager with Ventana Special Projects, you will play a central role in connecting the company’s strategic direction with day-to-day operational execution. You will oversee the…
Added 36 mins ago
PS
Senior Manager Agile Program Management
Publicis Sapient
Calgary, AB
- Full-time
As a Senior Manager in Agile Program Management, acting as an Agile Project Manager, you will lead the planning, execution, and delivery of agile projects across product teams. You will…
Added 36 mins ago
Vice President - Investment Management
TELUS
Calgary, AB · Edmonton, AB · Vancouver, BC · Toronto, ON · Montreal, QC
Monitor risk exposures consistent with approved policies and oversee the development of attribution models to evaluate fund performance and risk tolerances
Added 36 mins ago
Senior Manager, Teaching, Learning & Educational Technology
University of Toronto
Toronto, ON
Reporting to the Executive Director, Academic Affairs & Project Management, the Senior Manager, Teaching, Learning and Educational Technology (the Senior Manager) provides operational…
Added 51 mins ago
TC
Manager, Benefits & Pension
Toromont Cat
Concord, ON
- Full-time
Toromont Industries is looking for a Manager - Benefits & Pension to join our team. Reporting to the Director, Total Rewards, the Manager, Benefits & Pension provides leadership across…
Added 52 mins ago
S
Business Development Representative - SMB
Solink
Remote, Canada
- $68,500 to $85,000 CAD / year
- Full-time
- Remote
Reports To: Dylan Monsinger, Associate Manager, Business Development
Added 52 mins ago
F
Engineering Manager, AI
Felix
Remote, Canada
- $190,000 to $240,000 CAD / year
- Full-time
- Remote
Professional development opportunities, working closely with founders and the senior leadership team
Added 1 hour ago
CN
Manager, S&T Project Controls
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…Technologies (S&T) mission is looking for a Project Controls Manager to lead the project controls team and ensure S&T projects are delivered efficiently, responsibly, and…
Added 1 hour ago
CN
Manager, Whiteshell Clean Up
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…complex environmental challenges? If you answered yes, then this Manager, WL Clean-up opportunity may be the job for…
Added 1 hour ago
B
Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
- Full-time
…infrastructure, cloud platforms, engineering practices, software development, service management, technology operations, platform support, operational resilience, physical security, and…
Added 1 hour ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 1 hour ago
AI
Commercial Insurance Manager
Axis Insurance
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
As a Commercial Insurance Manager a typical day might include:
Added 1 hour ago
Senior Commercial Marketer
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
We’re searching for a Senior Commercial Marketer. Are you searching for new possibilities?
Added 1 hour ago
ME
Project Manager BC
Milestone Environmental Contracting Inc.
Langley (District), BC · Langley, British Columbia
- Full-time
…benefits, and providing opportunity for professional growth and development. Putting our people first is a promise we have been able to deliver on for the last 10 years and we continue…

HSO Group B.V.

D365 CE, Lead Consultant

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of large-scale Dynamics 365 Customer Engagement solutions, primarily focused on Customer Service, while coordinating project teams and managing requirements, estimates, risks, and delivery. Build customer relationships, contribute to sales and RFP activities, develop team members, and advance internal delivery practices and domain expertise.

Requirements

The role calls for experience delivering complex enterprise Dynamics 365 CE projects in structured, regulated environments, including solution architecture, requirements management, and coordination of multiple teams. Candidates should be able to manage senior customer relationships, guide and mentor colleagues, and contribute to commercial growth and knowledge sharing.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Team Leadership
Work Estimation
Risk Management
Stakeholder Management
Coaching And Mentoring
RFP Contributions
Cross-Selling And Upselling
Regulatory Environment

Visa sponsorship

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Keywords

D365 CE
Customer Service
Marketing Module
Microsoft Technologies
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Gathering
Business Process Mapping
Product Owner
Business Analysis
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Delivery
Bug Triage
Risk Management
IT Processes
RFP
Customer Workshops
Stakeholder Management
Cross-Selling
Upselling
Coaching
Mentoring
Knowledge Sharing
Project Methodologies

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