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Added 5 mins ago
Project Manager I
City of Vancouver
Vancouver, BC
The Project Manager manages multiple Level 1 and Level 2 (small/medium size) projects, programs and initiatives, or events, as defined by the Street Lighting, Traffic signals and Electrical…
Added 21 mins ago
TT
Director, Manufacturing Operations (North America)
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
· Growing your expertise and expanding your skillset with every project.
Added 21 mins ago
TT
Director, Planning, Procurement & Inventory
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
· Growing your expertise and expanding your skillset with every project.
Added 1 hour ago
FS
Reality TV Producer / Director for Original reality series | Pilot material & Netflix pitch | Paid project engagement
FUTURA SOUND
Toronto, ON
- Internship
Futura Sound is building the creative team behind a new original reality television project, with pilot material and a pitch package being developed for presentation to Netflix and other…
Added 2 hours ago
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Canada
Experience serving as an Engagement Lead, Project Director, Program Manager, or Delivery Manager responsible for executive stakeholder management and portfolio oversight.
Added 2 hours ago
Pigment Delivery Director
Clearsulting
Canada
Provide delivery leadership across Pigment implementation engagements, ensuring high-quality execution, adherence to leading practices, and successful client outcomes.
Added 2 hours ago
C
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Toronto, ON
- Full-time
Experience serving as an Engagement Lead, Project Director, Program Manager, or Delivery Manager responsible for executive stakeholder management and portfolio oversight.
Added 2 hours ago
M
Associate Director Quantity Surveyor
Mace
Vancouver, BC
- Full-time
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
Added 3 hours ago
EL
ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
ELYSIS LP
Montreal, QC
- Full-time
Added 4 hours ago
NB
Director CIB Business Management
National Bank of Canada
Calgary, AB
- Full-time
As Director, Corporate & Investment Banking (CIB) Business Management within National Bank of Canada Capital Markets’ CIB group, you will be a senior partner to CIB leadership, responsible…
Added 4 hours ago
A
Directeur de service/Directrice de service
Agéco
Montreal, QC
- Full-time
Added 4 hours ago
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Business Development Manager (Agriculture)
AdvancedAg
Raymond, AB
- Contract
This role connects business strategy with practical execution. Working closely with the CEO, Director of Sales, and other departments, the Business Development Manager will develop…
Added 5 hours ago
PM
Clinical Project Manager - CRO
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Focus of the position is assuring timely delivery of project progress reports and results to PMRI clients. Communicating with clients to keep them aware of trial progress and establishing…
Added 5 hours ago
FF
Senior Development Officer
Food For The Poor-Canada
Toronto, ON
- Contract
· Maintain calendar of project report due dates to ensure timely delivery to supporters and partners.
Added 5 hours ago
TR
Manager, Events and Corporate Partnerships
The Royal Conservatory of Music
Toronto, ON
- $75,000 to $83,000 CAD / year
- Full-time
Reporting to the Managing Director, Development, the Manager, Events and Corporate Partnerships is responsible for generating philanthropic and sponsorship revenue through The Royal…
Added 5 hours ago
TP
Manager, Real Estate Operations
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Real Estate Leasing and Development, the Manager, Real Estate Operations will oversee the operational performance of Toronto Pearson’s diverse portfolio…
Added 6 hours ago
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Director, Global Process Owner
Worley
Calgary, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 6 hours ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business…
Added 6 hours ago
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Member Services Coordinator (12 month contract)
CIRO / OCRI
Vancouver, BC
- Full-time
Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This…
Added 6 hours ago
S
Corporate Senior Financial AnalystBusiness Planning, Finance
Sanya’k̓ula
Burnaby, BC
- Full-time
Reporting to the Director, Business Planning Support within the Provincial Health Services Authority (PHSA) and working closely with all members of the business planning team, the Corporate…
Added 6 hours ago
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D365 CE, Lead Consultant
HSO
Toronto, ON
- Full-time
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Added 6 hours ago
NS
Director - Policy & Planning, Integrated Acute & Episodic Care
Nova Scotia Health Authority
Halifax, NS
- Full-time
As part of the Integrated Acute & Episodic Care Network, the Director is responsible for taking a leading role in the planning, development and standardization of service and clinical…
Added 6 hours ago
TP
Specialist, Supplier Relationship Management
Toronto Pearson International Airport
Toronto, ON
- Full-time
…support the development of supplier governance strategies that delivery mutually beneficial results for the GTAA and its…
Added 6 hours ago
TU
Career Programming Strategist
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Reports to the Associate Director, Career Development Programming. Regularly plans and collaborates with colleagues from across the BCC as well as the Program Office(s). May supervise…
Added 6 hours ago
H
Director of Preconstruction
Hays
AB · Edmonton, AB
- Full-time
Strong understanding of estimating, procurement, constructability and project delivery

HSO

D365 CE, Lead Consultant

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

Apply About employer

More about this job

Responsibilities

Lead the design and delivery of enterprise Dynamics 365 CE solutions, with a primary focus on Customer Service and some involvement in Marketing, coordinating teams and managing requirements, estimates, risks, and implementation. Build customer relationships, contribute to sales and RFP activities, develop colleagues, and advance the organization’s delivery methods and domain expertise.

Requirements

The role calls for experience delivering complex Dynamics 365 CE solutions for large enterprise customers, including requirements grooming, solution architecture, project coordination, and work planning. Candidates should be able to guide teams, manage customer relationships, communicate progress and risks, and contribute to mentoring and commercial growth.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Project Team Leadership
Work Estimation
Risk Management
Coaching and Mentoring
RFP Contributions
Cross-Selling and Upselling
Regulatory Environment

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365 CE
Customer Service
Marketing Module
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Grooming
Product Owner
Business Analysis
Business Process Mapping
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Stand-Ups
Bug Triage
Risk Management
Microsoft Technologies
RFP
Customer Workshops
Cross-Selling
Upselling
Coaching
Mentoring
Performance Management
Project Methodologies
Construction
Software Development
IT Consulting

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