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Added 9 mins ago
T&
Cost Consulting Manager - Retail Projects
Turner & Townsend
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 9 mins ago
T
Construction Manager
Townline
Vancouver, BC
- Full-time
Reporting directly to the Director of Construction, the Construction Manager will oversee all aspects of project management from excavation to final turnover. The Construction Manager will…
Added 9 mins ago
Senior Manager, Maintenance and Technical Services
Sofina Foods Inc
Brampton, ON
Under the direction of the Director of Operations, the Senior Manager, Maintenance and Technical Services is responsible to manage the effective and proactive delivery of Maintenance and…
Added 9 mins ago
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
Supports the Director of Quality, Risk, and Performance Improvement in quality and client safety reporting to the Board of Directors and Senior Management Team
Added 9 mins ago
AA
2026-074 Planning and Infrastructure Clerk
Atikameksheng Anishnawbek
ON · Naughton, Ontario
- Full-time
Reporting to the Director of Planning and Infrastructure, the Planning and Infrastructure Clerk performs and/or oversees a variety of associated administration, staff support, and planning…
Added 25 mins ago
C
Consultant, Total Rewards
CIBC
Toronto, ON
- Full-time
Reporting to the Senior Director, Team Rewards, the Consultant works collaboratively to complete moderately to complex analysis and develop recommendations on new or modified compensation…
Added 25 mins ago
SH
Communications Coordinator - Communications (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
The Communications Coordinator reports to the Director of Marketing and Communications, and works in close partnership with academic leadership. The scope of this role includes dynamic…
Added 39 mins ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Supports the Director of Quality, Risk, and Performance Improvement in quality and client safety reporting to the Board of Directors and Senior Management Team
Added 54 mins ago
UH
Coordinator, Fundraising Granting
University Health Network
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Reporting to the Director, Granting, the Coordinator helps ensure that donor-funded investments are administered effectively and contribute to the Foundation's mission of advancing cancer…
Added 1 hour ago
DO
Senior Project Officer – Office of the Deputy Director General
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Join the Office of the Deputy Director General, Strategy, Performance and International Engagement, where you will play a key role in supporting the Deputy Director General in day-to-day…
Added 1 hour ago
Program Manager, Product Change and Development
Westerkirk
Calgary, AB · Mississauga, ON
The Program Manager, Product Change Management & Development reports to the Director, Product Planning and Improvement and will liaise with internal departments in the areas of Engineering,…
Added 1 hour ago
LD
Program Manager- Supply Chain
Leonardo DRS
Bedford, QC
- Full-time
…serving as the primary liaison between Supply Chain and Program Management. This role ensures alignment of material strategies, supplier performance, cost, schedule, and risk management in…
Added 1 hour ago
C
Manager, Fire Safety and Ground Operations, Facilities Management – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Reporting to the Director, Facilities Maintenance and Operations, the Manager, Fire Safety and Ground Operations, is responsible for the planning, coordination, and compliance of CHEO’s…
Added 1 hour ago
VG
Director, Manufacturing Operations (North America)
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
· Growing your expertise and expanding your skillset with every project.
Added 2 hours ago
DI
Director of Qualitative Research
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working closely with the Analyst, Managers and VP on their team, the Director of Qualitative Research / Senior Moderator provides essential support to their team to help execute and deliver…
Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 3 hours ago
G
Entrepreneurial Business Partner | Build GeoXpr Canada
GeoXpr
Canada
- Full-time
…potentially become the co-founder, shareholder and managing director of GeoXpr…
Added 3 hours ago
NE
Global Director of Impact & Knowledge Management
New Energy Nexus
Remote, Canada
- Full-time
- Remote
The Global Impact Director & Knowledge Management is the champion of New Energy Nexus’ ambition to be a true learning organization. They will lead the Monitoring, Evaluation, and Learning…
Added 4 hours ago
EG
Business Development Manager - Power Transmission
EMAGE Group
Canada
- Full-time
Strong preference for candidates with project management or project engineering backgrounds who have transitioned into business development or commercial roles.
Added 4 hours ago
AH
Principal, Statistical Programmer
Alira Health
Toronto, ON
- Full-time
Report issues to Project Manager/Associate Director in an appropriate timeframe
Added 5 hours ago
CC
Public Service Authority - Executive Director
Carroll County, Virginia
ON · Regional Municipality of York, ON
- Full-time
…administration, public finance, capital improvement planning, project management, personnel management and governmental…
Added 5 hours ago
Technical Services Manager
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Vancouver, BC
The TSM stays current on urban pest trends, pest management innovations, and IPM solutions to ensure Rentokil provides best-in class customer service with the best trained specialists in…
Added 5 hours ago
Technical Services Manager
Rentokil Initial
Surrey, BC
The TSM stays current on urban pest trends, pest management innovations, and IPM solutions to ensure Rentokil provides best-in class customer service with the best trained specialists in…
Added 5 hours ago
Associate Director / Director, Financial Advisory
Teneo
Toronto, ON
Strong project management skills, with ability to lead mid-large teams and develop people.
Added 6 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
A technical conversation with our Director of Structural - we'll talk through a project you've worked on.

HSO

D365 CE, Lead Consultant

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of enterprise Dynamics 365 CE solutions, with a primary focus on Customer Service and some involvement in Marketing, coordinating teams and managing requirements, estimates, risks, and implementation. Build customer relationships, contribute to sales and RFP activities, develop colleagues, and advance the organization’s delivery methods and domain expertise.

Requirements

The role calls for experience delivering complex Dynamics 365 CE solutions for large enterprise customers, including requirements grooming, solution architecture, project coordination, and work planning. Candidates should be able to guide teams, manage customer relationships, communicate progress and risks, and contribute to mentoring and commercial growth.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Project Team Leadership
Work Estimation
Risk Management
Coaching and Mentoring
RFP Contributions
Cross-Selling and Upselling
Regulatory Environment

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365 CE
Customer Service
Marketing Module
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Grooming
Product Owner
Business Analysis
Business Process Mapping
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Stand-Ups
Bug Triage
Risk Management
Microsoft Technologies
RFP
Customer Workshops
Cross-Selling
Upselling
Coaching
Mentoring
Performance Management
Project Methodologies
Construction
Software Development
IT Consulting

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