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Added 28 mins ago
R
Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 28 mins ago
R
Oracle Exadata Cloud@Customer (ExaCC) Senior DBA Consultant
Raise
Calgary, AB
- Full-time
ExaCC Platform Implementation & Delivery: Lead the end-to-end setup and provisioning of ExaCC environments, including OCI tenancy administration, IAM policy creation, compartment…
Added 28 mins ago
C
Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 28 mins ago
T
Data Associate - Data Requirements & Quality
TD
Toronto, ON · Montreal, QC
- Full-time
…to develop complete business solutions under the guidance of senior peers and managers, including data models (entity relationship diagrams, dimensional data models), ETL and business…
Added 57 mins ago
TG
Cash Management Officer - Tax Intern
TMX Group
Toronto, ON
- $22 to $25 CAD / hour
- Full-time
This role reports to: Senior Manager, Cash Management
Added 58 mins ago
Senior Relationship Manager
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 58 mins ago
SAP SuccessFactors Recruiting Lead - Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are seeking an experienced SAP SuccessFactors Recruiting Lead – Manager to join our HR Technology practice. This role is ideal for someone who combines strategic thinking with deep…
Added 1 hour ago
CC
Senior Accountant, Real Estate
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Part-time
We are looking for a Senior Accountant, Real Estate to join Connor, Clark & Lunn Financial Group’s Toronto-based real estate accounting team, working exclusively for our affiliate,…
Added 1 hour ago
Specialist, Digital Account Manager
Bell
Montreal, QC
Ensures that client issues are dealt with in an efficient manner, informing the Account Executive and Senior Manager of any problems that may arise.
Added 1 hour ago
Corporate Traveller - Senior Productivity Manager - Vancouver, BC
Flight Centre
BC
Are you passionate about driving operational excellence and making a real impact on team productivity? As a Senior Operational Productivity Manager with FCTG Americas, you'll play a…
Added 1 hour ago
N
Account Executive
Nexxen
Toronto, ON
- Full-time
…and Engineering teams to coordinate campaign execution, meet client objectives, and ensure successful delivery of advertising…
Added 1 hour ago
TF
Senior Manager
the Finance Group
Ottawa, ON
- $130,000 to $150,000 CAD / year
- Full-time
the Finance Group (tFG) is recruiting an experienced Senior Manager – Public Accounting on behalf of our client, an established public accounting firm in Ottawa, Ontario.
Added 1 hour ago
M
Senior Manager Delivery - Electrification Team (Development and Design)
Mace
Toronto, ON
- Full-time
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
Added 1 hour ago
M
Senior Manager Delivery - Electrification Team (Construction)
Mace
Toronto, ON
- Full-time
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
Added 1 hour ago
M
Access Project Manager - Electrification Team
Mace
Toronto, ON
- Full-time
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
Added 1 hour ago
Manager - Treasury - FAAS - Assurance
EY
Toronto, ON
…insights our clients can rely on, every time. As a Treasury Manager you’ll play a leading role in that goal, driving growth and managing delivery teams using your treasury process…
Added 1 hour ago
Senior Consultant - FAAS - Treasury - Assurance
EY
Toronto, ON
…insights our clients can rely on, every time. As a Treasury Senior Consultant you’ll play a leading role in that goal, driving growth and managing delivery teams using your treasury process…
Added 1 hour ago
ID
Account Manager - Vice President (VP)
Intellect Design Arena Ltd
Toronto, ON
- $160,000 to $190,000 CAD / year
- Full-time
Technology & AI Engagement: Act as a technology-aware ambassador - engaging senior client leaders and CIOs on enterprise software transformation, composable architectures, microservices,…
Added 1 hour ago
FI
Senior Full Stack Software Developer (FHIR)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…standards and provincial services such as the Hospital Report Manager (HRM) Standard, Provider Registry, Client Registry, and…
Added 1 hour ago
QM
Senior Project Manager - Technology & Systems Implementation
Quantum Management Services Ltd.
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Our client, an established organization specializing in technology and integrated parking solutions, is seeking an experienced and hands-on Senior Project Manager to join their growing team…
Added 1 hour ago
HH
Project Manager
Havas Health Network
Toronto, ON
- Full-time
The Project Manager is responsible for overseeing the execution of creative projects within a fast-paced agency environment. This role ensures that creative deliverables - including design…
Added 2 hours ago
RD
Technical Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an adaptable, results-oriented Project Manager to lead and support high-impact, multi-year enterprise automation initiatives. In this role, you will bridge the gap between…
Added 2 hours ago
VS
Senior Software Developer
vTech Solution Canada
Toronto, ON
- Contract
…standards and provincial services, including the Hospital Report Manager (HRM) Standard, Provider Registry, Client Registry, and eReferral, covering message transformation, validation,…
Added 2 hours ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…the same time, they will remain actively involved in project delivery, including complex building envelope investigations, energy modelling, retrofit planning, technical analysis, and…
Added 2 hours ago
MI
Business Project Manager, financial field
Maarut Inc
Montreal, QC
- Contract
Business project management, senior and versatile profile (client note)

HSO

D365 CE, Lead Consultant

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions
Groom requirements with client product owner, BA and business teams
Break down the work into manageable tasks
Estimate the work at the Epic, Feature, User Story and Task levels
Assign work to reports on your stream
Enable teams to deliver the work on time and within estimates
Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
Report on your stream's progress, issues and risks at daily stand-ups
Triage bugs and assign reports to work on resolution
Hone industry expertise by researching current sector risks, innovations and opportunities
Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
Enhance internal use and improvement of HSO project methodologies and delivery processes
Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture
Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users
Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

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More about this job

Responsibilities

Lead the design and delivery of enterprise Dynamics 365 CE solutions, with a primary focus on Customer Service and some involvement in Marketing, coordinating teams and managing requirements, estimates, risks, and implementation. Build customer relationships, contribute to sales and RFP activities, develop colleagues, and advance the organization’s delivery methods and domain expertise.

Requirements

The role calls for experience delivering complex Dynamics 365 CE solutions for large enterprise customers, including requirements grooming, solution architecture, project coordination, and work planning. Candidates should be able to guide teams, manage customer relationships, communicate progress and risks, and contribute to mentoring and commercial growth.

Skills

Customer Service
Marketing
Solution Architecture
Requirements Gathering
Business Process Mapping
Project Delivery
Project Team Leadership
Work Estimation
Risk Management
Coaching and Mentoring
RFP Contributions
Cross-Selling and Upselling
Regulatory Environment

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365 CE
Customer Service
Marketing Module
Solution Architecture
Enterprise Transformation
Regulatory Environment
Requirements Grooming
Product Owner
Business Analysis
Business Process Mapping
Epic
Feature
User Story
Task Estimation
Project Delivery
Agile Stand-Ups
Bug Triage
Risk Management
Microsoft Technologies
RFP
Customer Workshops
Cross-Selling
Upselling
Coaching
Mentoring
Performance Management
Project Methodologies
Construction
Software Development
IT Consulting

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