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HTD Resources

Production Support Lead – AWS

ON, Canada
Ontario, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Production Support Lead – AWS

Experience: 9–12 Years

Location: Toronto, Canada

Role Type: Full-Time

Job Summary

We are looking for an experienced Production Support Lead with strong AWS expertise and Credit Card domain knowledge to lead production support operations, ensure system stability, and drive timely resolution of production issues.

The ideal candidate should have hands-on experience supporting AWS-based applications, a strong understanding of credit card business processes, and the ability to manage critical incidents while coordinating with technical and business stakeholders.

Key Responsibilities

Lead day-to-day production support operations for AWS-based applications and systems.

Monitor application performance, system availability, and production environments to ensure smooth business operations.

Manage critical incidents, troubleshoot production issues, and ensure timely resolution within defined SLAs.

Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues.

Work closely with development, infrastructure, cloud, and business teams to resolve production challenges.

Ensure effective incident, problem, and change management processes.

Provide technical guidance and leadership to the production support team.

Identify opportunities to improve system performance, reliability, and operational efficiency.

Leverage Credit Card domain knowledge to understand business-critical workflows and resolve application-related issues.

Mandatory Skills & Qualifications

9–12 years of experience in IT, with significant experience in production support.

Strong expertise in AWS cloud services and infrastructure.

Good understanding of the Credit Card domain, including relevant business processes and transaction workflows.

Experience in handling production incidents, troubleshooting, root cause analysis, and problem management.

Strong analytical, troubleshooting, and problem-solving skills.

Experience coordinating with cross-functional technical and business teams.

Excellent communication and stakeholder management skills.

Good to Have

Knowledge or experience in DevSecOps practices.

Familiarity with security, automation, and continuous integration/deployment practices.

Key Skill Priorities

AWS – Mandatory

Credit Card Domain Expertise – Mandatory

Production Support & Team Leadership – Mandatory

DevSecOps – Good to Have (Not Mandatory)

Thanks, and regards

Gaurang Pareek

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More about this job

Responsibilities

Lead production support operations for AWS-based applications, monitoring system performance and availability while managing critical incidents and ensuring timely resolution. Conduct root cause analysis, implement preventive improvements, and coordinate with technical and business teams while guiding the support team.

Requirements

Requires 9–12 years of IT experience, strong AWS expertise, and knowledge of credit card business processes and transaction workflows. Candidates should have production incident and problem management experience, strong troubleshooting and communication skills, and the ability to coordinate across technical and business teams; DevSecOps knowledge is an advantage.

Skills

AWS
Credit Card Domain Expertise
Production Support
Team Leadership
Incident Management
Troubleshooting
Root Cause Analysis
Problem Management
Change Management
Stakeholder Management
DevSecOps
Security Practices
Automation
Continuous Integration and Deployment
System Performance Monitoring
Cloud Infrastructure

Visa sponsorship

Not detected in the job text

Hiring contact

Gaurang Pareek

Keywords

AWS
Cloud Services
Cloud Infrastructure
Credit Card Domain
Transaction Workflows
Production Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
Service-Level Agreements
System Availability
Application Performance
Troubleshooting
DevSecOps
Security
Automation
Continuous Integration
Continuous Deployment
Cross-Functional Coordination
Stakeholder Management
Team Leadership
Operational Efficiency

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