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Added 14 mins ago
CC
Industrial Automation Specialist
Colas Canada Inc.
Toronto, ON · North York, ON
- Full-time
We are seeking a strategic, practical, and relationship-driven Manager, Learning & Development to lead enterprise learning, leadership development, onboarding, and capability-building…
Added 14 mins ago
R
Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
…(GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the…
Added 14 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Read and interpret blueprints and technical drawings
Added 14 mins ago
QF
Manager, Data Science
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
The Manager, Data Science leads the vision and technical execution of data science and marketing science across Marketing and Product at Questrade. Operating as a hands-on technical leader,…
Added 14 mins ago
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Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Support production by providing expertise in the scope.
Added 14 mins ago
SI
Senior Program Manager
Stathera, Inc.
Vancouver, BC
- $100,000 to $145,000 CAD / year
- Full-time
You will be the single accountable owner for delivering Stathera's semiconductor products, from concept through production release and customer ramp. You own the integrated plan, the…
Added 14 mins ago
AE
Product Development Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Product Development Lead, you lead a specialized team of Product Developers through the development of our most technical products. Your efforts focus on managing a product from…
Added 14 mins ago
P
Sr. Test Technician-Switchgear
Panelmatic
Burnaby, BC
- $80,000 to $95,000 CAD / year
- Full-time
Mentorship & Production Feedback: Provide informal, on-the-floor guidance to Test Technicians during testing, and, alongside the Engineering Quality Lead, feed findings back to the…
Added 14 mins ago
OM
Systems Engineering - Sr. Systems Engineer P4
OSI Maritime Systems
Burnaby, BC
- Full-time
…(software engineering, hardware engineering, integration and test, production, manufacturing, and logistics) and can take on the technical lead of a…
Added 14 mins ago
DO
Sr. Industrial Designer
Design Observer
Calgary, AB
- Full-time
…designed within the DIRTT DNA and product families. The Senior Lead Designer collaborates closely with cross-functional teams, including product managers, engineers, and researchers to…
Added 14 mins ago
P
Sr. Test Technician-Switchgear
Panelmatic
Burnaby, BC
- $80,000 to $95,000 CAD / year
- Full-time
Mentorship & Production Feedback: Provide informal, on-the-floor guidance to Test Technicians during testing, and, alongside the Engineering Quality Lead, feed findings back to the…
Added 29 mins ago
RL
Calibration Engineer - Solutions Chemistry (12-month contract)
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
Lead each calibration procedure through the full validation cycle: protocol, testing, analysis, report, and release through document control
Added 43 mins ago
AI
IBM FileNet Developer – IBM Content Navigator, Java/J2EE & Unix
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Coordinate with technical lead, business users, application owners, infrastructure, database, middleware and vendor support teams for issue resolution.
Added 43 mins ago
AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
The person will lead Microsoft SQL Server database administration, production support, operational governance and database service delivery for the BC Hydro PU13 Database tower. The role…
Added 43 mins ago
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Gestionnaire principal(e), Santé, sécurité et environnement, multisites / HSE Multi-Site Sr Manager
CBRE
Montreal, QC
- Full-time
…across locations. You will work closely with stakeholders to lead teams, drive strategic HSE initiatives, and influence continuous improvement and risk reduction efforts for diverse…
Added 43 mins ago
RI
Contact Center/Amazon Connect with AWS DevOps
Raas Infotek
Toronto, ON
- Contract
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Added 43 mins ago
SC
Cartographer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
As part of the GIS team supporting the Alto project, the Cartographer is responsible for coordinating the production of high-quality cartographic deliverables and ensuring consistency,…
Added 43 mins ago
AE
Reliability Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Review equipment performance and elaborate action plans with suppliers to achieve production goals;
Added 43 mins ago
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Information Technology General Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…business needs. The role provides leadership, governance and technical direction for business and OT networking, business and OT systems, infrastructure platforms, end-user services,…
Added 43 mins ago
C
Machine Tube Forming Operator
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Stratford, ON
- Full-time
Mechanical and Technical Skills: Some machines are controlled by computers and operators will need to work with CAD/CAM technology. Others are highly mechanical and operators will need to…
Added 43 mins ago
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IBM FileNet Developer
Apptoza Inc.
Vancouver, BC
- Full-time
Coordinate with the technical lead, business users, application owners, infrastructure, database, middleware and vendor support teams.
Added 43 mins ago
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- $135,300 to $169,100 CAD / year
- Full-time
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…
Added 43 mins ago
BC
Director, Head of Equity Derivatives Risk Engineering
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is hiring a Director to lead Equity Derivatives Risk Engineering within Global Markets Engineering. The role owns the firm’s in-house calculation and risk-view platforms…
Added 43 mins ago
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Enterprise Architect
Nutrien
Calgary, AB
- Full-time
Lead application portfolio assessments using functional fit, technical fit, lifecycle risk, duplication, integration complexity, strategic alignment and validated cost inputs
Added 43 mins ago
BS
Project Operations Manager
BVGlazing Systems
Niagara Falls, ON
- $60,000 to $80,000 CAD / year
- Full-time
Lead and oversee the internal project team, including Tendering, Design & Engineering, Procurement, Production, and Site Operations, for assigned projects or designated project scopes.

HTD Resources

Production Support Lead – AWS

ON, Canada
Ontario, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Production Support Lead – AWS

Experience: 9–12 Years

Location: Toronto, Canada

Role Type: Full-Time

Job Summary

We are looking for an experienced Production Support Lead with strong AWS expertise and Credit Card domain knowledge to lead production support operations, ensure system stability, and drive timely resolution of production issues.

The ideal candidate should have hands-on experience supporting AWS-based applications, a strong understanding of credit card business processes, and the ability to manage critical incidents while coordinating with technical and business stakeholders.

Key Responsibilities

Lead day-to-day production support operations for AWS-based applications and systems.

Monitor application performance, system availability, and production environments to ensure smooth business operations.

Manage critical incidents, troubleshoot production issues, and ensure timely resolution within defined SLAs.

Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues.

Work closely with development, infrastructure, cloud, and business teams to resolve production challenges.

Ensure effective incident, problem, and change management processes.

Provide technical guidance and leadership to the production support team.

Identify opportunities to improve system performance, reliability, and operational efficiency.

Leverage Credit Card domain knowledge to understand business-critical workflows and resolve application-related issues.

Mandatory Skills & Qualifications

9–12 years of experience in IT, with significant experience in production support.

Strong expertise in AWS cloud services and infrastructure.

Good understanding of the Credit Card domain, including relevant business processes and transaction workflows.

Experience in handling production incidents, troubleshooting, root cause analysis, and problem management.

Strong analytical, troubleshooting, and problem-solving skills.

Experience coordinating with cross-functional technical and business teams.

Excellent communication and stakeholder management skills.

Good to Have

Knowledge or experience in DevSecOps practices.

Familiarity with security, automation, and continuous integration/deployment practices.

Key Skill Priorities

AWS – Mandatory

Credit Card Domain Expertise – Mandatory

Production Support & Team Leadership – Mandatory

DevSecOps – Good to Have (Not Mandatory)

Thanks, and regards

Gaurang Pareek

Apply About employer

More about this job

Responsibilities

Lead production support operations for AWS-based applications, monitoring system performance and availability while managing critical incidents and ensuring timely resolution. Conduct root cause analysis, implement preventive improvements, and coordinate with technical and business teams while guiding the support team.

Requirements

Requires 9–12 years of IT experience, strong AWS expertise, and knowledge of credit card business processes and transaction workflows. Candidates should have production incident and problem management experience, strong troubleshooting and communication skills, and the ability to coordinate across technical and business teams; DevSecOps knowledge is an advantage.

Skills

AWS
Credit Card Domain Expertise
Production Support
Team Leadership
Incident Management
Troubleshooting
Root Cause Analysis
Problem Management
Change Management
Stakeholder Management
DevSecOps
Security Practices
Automation
Continuous Integration and Deployment
System Performance Monitoring
Cloud Infrastructure

Visa sponsorship

Not detected in the job text

Hiring contact

Gaurang Pareek

Keywords

AWS
Cloud Services
Cloud Infrastructure
Credit Card Domain
Transaction Workflows
Production Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
Service-Level Agreements
System Availability
Application Performance
Troubleshooting
DevSecOps
Security
Automation
Continuous Integration
Continuous Deployment
Cross-Functional Coordination
Stakeholder Management
Team Leadership
Operational Efficiency

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