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CC
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AB · Alberta, Canada
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be…
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The University of British Columbia
Vancouver, BC
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Executive Assistant
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Associate Trust Officer - 12 Month Full-Time Contract
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Personal Banking Associate - New Glasgow
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Personal Banking Associate - Mandarin or Spanish Language Skills an Asset
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Added 59 mins ago
HI
Auto Retention Associate
HUB International
Prince George, BC · Salmon Arm, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Castlegar, BC · Nelson, BC · Kamloops, BC · Kelowna, BC
- Full-time
As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their…
Added 59 mins ago
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Client Service Team Associate - January 2027
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Account Manager II, Commercial Mortgage Group
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Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
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Customer Experience Associate - Fredericton Prospect
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Executive Assistant
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Client Engagement Associate [Hourly]
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HUB International

Auto Retention Associate

Prince George, BC, Canada
Salmon Arm, BC, Canada
Victoria, BC, Canada
Abbotsford, BC, Canada
Nanaimo, BC, Canada
Castlegar, BC, Canada
Nelson, BC, Canada
Kamloops, BC, Canada
Kelowna, BC, Canada

This role offers a base salary of $41,600–$45,000. · Full-time

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Job details

Pay: This role offers a base salary of $41,600–$45,000.
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Summary

As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance. Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets.

What you will bring to the role

Strong conversation skills, detail oriented and computer systems proficiency

High school education or equivalent

Level 1 Insurance License required

Customer service and or call center experience an asset

A day in the life

Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience

Provide a wide variety of auto insurance services including renewals, new plates, transfers, cancellations, debt payments and more

Creatively offer a diverse selection of ICBC and private insurance products over the phone

Document all client conversations to minimize errors and future issues

Place outbound calls to enhance retention, focus on call to sale conversion

Manage inbound call volume through servicing calls in an efficient manner

Upsell and cross-sell other insurance products from our other departments

Consistently meet sales targets and telephone metrics

Receiving and processing payments in accordance with company policy

Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions

Administrative duties, such as preparing documents, filing

Pay Transparency

This role offers a base salary of $41,600–$45,000. While there is no cap on earnings, potential total annual earnings, including commissions, range from $60,000–$75,000, and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

The Auto Retention Associate advises clients on automobile insurance solutions and builds relationships to meet performance targets. Responsibilities include managing inbound and outbound calls, processing payments, and performing administrative duties to ensure a high-quality client experience.

Requirements

Candidates must possess a high school education or equivalent and hold a Level 1 Insurance License. Strong communication skills, computer proficiency, and previous experience in customer service or call centers are required.

Skills

Customer service
Call center operations
Insurance sales
Relationship building
Communication skills
Detail oriented
Computer systems proficiency
Upselling
Cross-selling
Data entry
Administrative tasks
Conflict resolution

Benefits

Extended health benefits
Disability insurance
RRSP matching
Paid time off
Paid parental leave
Wellbeing program
Retirement savings matching
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Auto insurance
Retention
ICBC
BMS EPIC
Policy Centre
Insurance broker
Risk management
Sales targets
Customer experience
Outbound calls
Inbound calls
Client relations
Insurance products
Administrative support
Financial services

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