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Client Care Representative - Personal Lines Retention Trainee
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Chilliwack, BC
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…experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation…
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UO
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HUB International

Client Care Representative – Auto Insurance Trainee

Nelson, BC, Canada

Apply About employer

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Job details

Pay: The expected salary range for this position is $40,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

The Opportunity

No insurance experience? No problem! We provide full training and support to help you earn your Level 1 General Insurance License within your first 30 days.

As an Auto Insurance Trainee, you’ll play a key role in driving business success. You’ll actively sell insurance solutions, hit performance targets, and deliver an exceptional customer experience. This is a results-focused role ideal for someone with a competitive edge and a passion for personal growth.

What You’ll Bring to Our Team

A self-starter mentality with a strong drive to exceed performance and sales goals
Confident, outgoing personality and a customer-first approach
Detail-oriented and organized - someone who can multitask under pressure
Reliable and accountable - you're someone your team can count on
Thrives in a collaborative, high-energy environment
High school diploma or equivalent
Level 1 Insurance License is an asset - but not required

A Day in the Life

Build and maintain strong relationships with clients, teammates, and auto dealership partners
Actively promote and sell ICBC and private insurance products to meet and exceed daily/weekly/monthly sales targets
Process a variety of auto insurance transactions, including renewals, new plates, transfers, cancellations, debt payments, and more
Upsell and cross-sell additional insurance products to add value for clients and drive performance metrics
Support your branch by taking phone calls, managing administrative tasks, and restocking inventory

Salary Expectations –

The expected salary range for this position is $40,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

The role involves selling insurance solutions, meeting performance targets, and delivering exceptional customer service to clients. You will also process various auto insurance transactions and support branch operations through administrative tasks.

Requirements

Candidates must possess a high school diploma or equivalent and a self-starter mentality with a competitive edge. While a Level 1 Insurance License is an asset, the company provides full training and support to help you obtain it within the first 30 days.

Skills

Sales
Customer service
Insurance sales
Relationship building
Multitasking
Administrative tasks
Upselling
Cross-selling
Communication
Detail-oriented
Accountability
Performance tracking

Benefits

Extended health benefits
Disability insurance
RRSP matching
Paid time off
Paid parental leave
Wellbeing program
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Auto Insurance
ICBC
Insurance License
Sales Targets
Customer Experience
Relationship Management
Administrative Support
Insurance Broker
Risk Management
Wealth Management
Employee Benefits
Retirement Planning
Client Care
Insurance Transactions
Upselling
Cross-selling

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