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HUB International

Client Care Representative - Commercial Lines Trainee

Chilliwack, BC, Canada

The expected salary range for this position is $45,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. · Full-time

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Job details

Pay: The expected salary range for this position is $45,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.
Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Summary

Are you someone who thrives on the details, enjoys building client relationships, and feels energized by a fast-paced service environment where no two days look exactly the same? If so, this is more than just a job - it is a career with unlimited potential!

As a Commercial Insurance Associate, you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients with helping to answer client inquires and requests through policy and coverage insurers.

Qualifications

Assist producer and marketer with all aspects of servicing commercial accounts
Meet existing clients’ needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence)
Review and ensure accuracy of policy documentation from insurers before forwarding to the client
Contact clients for renewal information
Take client calls and answer questions regarding coverages, accept and process online quotes
Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer
Update client information as changes occur
Answer account related questions/requests from clients, lawyers, and banks
Provide policy and coverage information to clients upon request or inquiry
Will be assigned some minimal, but regular duties to help support the floater position

What You Will Bring To The Role

Level 2 Insurance License or willingness to obtain
Self-motivated with a strong sense of urgency
Motivated to help support a diverse team and contribute in a team environment
Minimum of one year commercial insurance experience as an Insurance Advisor
Pro-active and a self-starter with a keen attention to detail
Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
Works well in a fast paced, client-focused environment
Proficiency in Microsoft Word, Excel, and Outlook
Industry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)

Pay Transparency

The expected salary range for this position is $45,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

What We Offer You

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
Inserted bullet information here

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

Support producers and marketers in servicing commercial insurance accounts, including processing policy documents, renewals, endorsements, certificates, and client correspondence. Respond to client and other account-related inquiries, review insurer documentation for accuracy, and work with insurers to negotiate coverage and pricing that meet client needs.

Requirements

The role requires at least one year of commercial insurance experience as an Insurance Advisor and a Level 2 Insurance License or willingness to obtain one. Candidates should have strong client service and communication skills, attention to detail, initiative, teamwork, proficiency with Microsoft Word, Excel, and Outlook, and the ability to work in a fast-paced environment; an industry designation is an asset.

Skills

Commercial Insurance Servicing
Client Relationship Building
Customer Service
Attention To Detail
Policy Documentation Review
Renewals Processing
Insurance Coverage Knowledge
Insurance Negotiation
Written Communication
Verbal Communication
Teamwork
Time Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Online Quote Processing

Benefits

Extended Health Benefits
Disability Insurance
RRSP Matching
Paid Time Off
Paid Parental Leave
Wellbeing Program
Company-Paid Life Insurance
Retirement Savings Matching
Bonuses
Commissions

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Commercial Accounts
Insurance Advisor
Level 2 Insurance License
Certificates Of Insurance
Cover Notes
Renewals
Proposals
Endorsements
In-House Policies
Invoicing
Finance Contracts
Policy Documentation
Insurance Coverage
Client Service
Client Relationships
Online Quotes
Insurance Negotiation
Microsoft Word
Microsoft Excel
Microsoft Outlook
CIP
CAIB
CRM
General Insurance And Risk Management Diploma
BCIT

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