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Added 28 mins ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 28 mins ago
Operations Supervisor
David's Bridal
Toronto, ON · Scarborough, ON
…schedule, gain hands-on leadership experience, and help drive store success by supporting a high-performing team and delivering outstanding customer experiences every…
Added 28 mins ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 28 mins ago
BC
Customer Success Representative | Betty CA
Betty CA
Calgary, AB
- $55,000 to $60,000 CAD / year
Bring the Olives - we offer premium customer experience.
Added 28 mins ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 58 mins ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members'…
Added 58 mins ago
CP
Postal Clerk - On call
Canada Post / Postes Canada
Montreal, QC
- Temporary
Performance a variety of sales/customer service activities to ensure complete customer satisfaction
Added 58 mins ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Ancaster, ON
- Full-time
Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 hour ago
MF
Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…ecosystem, including integrating platforms, enabling personalized customer and advisor experiences, managing marketing data, and supporting digital marketing operations. They provide…
Added 1 hour ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Toronto, ON
- Full-time
Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 hour ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Brampton, ON
- Full-time
Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 hour ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Ottawa, ON
- Full-time
Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 hour ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Vancouver, BC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step…
Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 1 hour ago
CK
Customer Service Representative (Part-Time)
Circle K
Rexton, NB
- Part-time
As a Customer Service Representative, you will enjoy:
Added 1 hour ago
C
Financial Services Representative - Ormstown
CIBC
Ormstown, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
Maintenance Technician Associate
Opta Group
Regina, SK
…complex challenges, optimizes process and drives long-term…
Added 1 hour ago
M
Business Development Associate
Manulife
Montreal, QC
- Full-time
…challenges you every day, and gives you the chance to shape client success, this role is for…
Added 1 hour ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON
- Full-time
Provide excellent customer service and maintain an effective working relationship with store staff to meet company and client objectives.
Added 1 hour ago
LA
Automotive Parts Representative
Lordco Auto Parts
Fernie, BC
- $19 to $25 CAD / hour
- Full-time
Provide exceptional customer service experience
Added 1 hour ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…grow, and retain the talent behind Autodesk's go-to-market success, while upholding equity, governance, and…
Added 1 hour ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…grow, and retain the talent behind Autodesk's go-to-market success, while upholding equity, governance, and…
Added 2 hours ago
C
Field Sales Representative - Ontario - Passenger & Light Truck Tire
Continental
Mississauga, ON
- Full-time
The Field Sales Representative position offers a significant amount of responsibility and independence compared to other entry-level roles. This autonomy is paired with the support,…
Added 2 hours ago
N
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
NIQ is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with a major automotive manufacturer across the U.S. and Canadian markets.…

HUB International

Client Care Representative – Personal Lines Retention

Kelowna, BC, Canada

Apply About employer

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Job details

Pay: The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

The Opportunity

Are you a bright, outgoing, and people-oriented person, who is ready to make an impact? If so, this is the CAREER for you!

As a Personal Insurance Associate for our Retention Team, you will help protect individuals most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients in your excellent product knowledge in habitational, travel, and automobile insurance.

A day in the life –

Proactively engage with clients prior to their policy renewals to review existing coverage, identify potential gaps, and provide tailored insurance solutions to meet their evolving needs.

Build and nurture relationships with clients by offering exceptional service and ensuring their policies are up-to-date and accurately reflect their circumstances.

Generate and identify cross-sell opportunities by reviewing clients’ portfolios and recommending additional products or services that add value and enhance coverage.

Achieve retention goals and client satisfaction targets through diligent follow-up and personalized attention to renewal details.

Stay informed and knowledgeable about Personal Lines products, ensuring the ability to provide expert advice and solutions.

Enjoy flexibility with a hybrid role that allows for a combination of in-branch and remote work

What you will bring to the team –

Minimum 1-year Personal Insurance experience

Level 2 General Insurance License is an asset, but not required

Desire and proactive ability to deliver exceptional client service

Demonstrated ability to work in a high-volume, fast paced team environment

Keen eye for detail and high sense of urgency

Strong communication skills in both written and verbal

Demonstrated ability to drive sales initiatives

Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)

Salary Expectations –

The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Apply About employer

More about this job

Responsibilities

Engage with personal insurance clients before policy renewals to review coverage, identify gaps, recommend tailored solutions, and keep policies accurate and up to date. Build client relationships, identify cross-selling opportunities, and meet retention and satisfaction targets through knowledgeable advice and diligent follow-up.

Requirements

At least one year of personal insurance experience is required; a Level 2 General Insurance License is an asset but not required. Candidates should demonstrate strong client service, communication, sales, attention to detail, urgency, and the ability to work effectively in a high-volume team environment; industry designations are an asset.

Skills

Personal Insurance
Client Service
Client Relationship Building
Insurance Product Knowledge
Coverage Review
Identifying Coverage Gaps
Tailored Insurance Solutions
Cross-Selling
Sales
Client Retention
Policy Renewal Management
Written Communication
Verbal Communication
Attention to Detail
Time Management
Teamwork

Benefits

Extended Health Benefits
Disability Insurance
RRSP Matching
Paid Time Off
Paid Parental Leave
Wellbeing Program
Company-Paid Life Insurance
Retirement Savings Matching
Eligible Bonuses
Commissions

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Personal Lines
Retention
Habitational Insurance
Travel Insurance
Automobile Insurance
General Insurance License
Level 2 License
Policy Renewals
Coverage Review
Coverage Gaps
Cross-Selling
Client Service
Client Retention
Sales Initiatives
Client Satisfaction
Insurance Products
CIP
CAIB
CRM
General Insurance And Risk Management Diploma
Hybrid Work

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