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Added 5 mins ago
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Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
…operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated…
Added 5 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
Montreal, QC
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 5 mins ago
Licensed Practical Nurse
Winnipeg Regional Health Authority
Steinbach, MB
Demonstrated ability to foster a collaborative interdisciplinary environment that supports quality services, quality improvement and staff empowerment.
Added 5 mins ago
Sales Representative - Uniform
Cintas
Cambridge, ON
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 5 mins ago
A
Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
We're looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 5 mins ago
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Customer Service Experience Representative
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Full-time
We're looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.
Added 5 mins ago
A
Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
We're looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.
Added 20 mins ago
CC
Sales Representative, Banquets & Catering
Compass Canada
Winnipeg, MB
- Full-time
The Banquet Sales Representative is responsible for generating growth and increasing sales revenue related to all catered/banquet venue spaces within The Park & Zoo. This includes…
Added 20 mins ago
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Account Representative or Manager
Veolia Environnement SA
Edmonton, AB
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with
Added 34 mins ago
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Licensed Diesel Truck Technician/Mechanic I
Penske
Cambridge, ON
- Full-time
Perform all levels of preventive maintenance services
Added 34 mins ago
Maintenance Planner
Westerkirk
Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 34 mins ago
Quality Assurance Manager- AMO
Westerkirk
Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 35 mins ago
CC
Development Director
Catholic Charities of Eastern Oklahoma
Ottawa, ON
- Full-time
As a ministerial representative of CCEOK, both professional and personal conduct must align with the ethical and moral standards of the Catholic Church
Added 50 mins ago
HR
Box Office Representative - Entertainment Operations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20 CAD / hour
- Part-time
Mandatory Training Requirement: Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process.
Added 50 mins ago
Environmental Services Worker
HealthCareersInSask.ca
Cupar, SK
…SHA and 'Shalom' are with the goal of ensuring appropriate services for individuals with long term care needs. As an Affiliate partner, the facility sets the program direction with the SHA…
Added 50 mins ago
Human Resources Administration Assistant
Commissionaires Nova Scotia
Bedford, NS
Commissionaires Nova Scotia (CNS) is the province’s leading provider of security, safety, training, and identification services and only not-for-profit security provider. As part of the…
Added 50 mins ago
Customer Service Representative
U-Haul
New Minas, NS
…friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul…
Added 50 mins ago
UO
Senior Officer, Administrative Support
University of Ottawa
Ottawa, ON · Simard Hall
- Full-time
…current policies. Coordinate the process for the Work Study program (from posting to cost recovery) to support operational needs of the…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Vaudreuil-Dorion, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
M
Sr. Marketing Manager, Core Surgical Innovations
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets.
Added 1 hour ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.
Added 1 hour ago
Home Care Attendant
Winnipeg Regional Health Authority
MB · Rosenort, MB
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 hour ago
Home Care Attendant-Aide - Soins à domicile
Winnipeg Regional Health Authority
MB · Vita, MB
…responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA…
Added 1 hour ago
Director, Finance Operations
The Government of Nova Scotia
Halifax, NS
…diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Income Assistance (IA), Supportive Housing and Homelessness, and the…

HUB International

Client Care Representative – Personal Lines Retention

Kelowna, BC, Canada

Apply About employer

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Job details

Pay: The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

The Opportunity

Are you a bright, outgoing, and people-oriented person, who is ready to make an impact? If so, this is the CAREER for you!

As a Personal Insurance Associate for our Retention Team, you will help protect individuals most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients in your excellent product knowledge in habitational, travel, and automobile insurance.

A day in the life –

Proactively engage with clients prior to their policy renewals to review existing coverage, identify potential gaps, and provide tailored insurance solutions to meet their evolving needs.

Build and nurture relationships with clients by offering exceptional service and ensuring their policies are up-to-date and accurately reflect their circumstances.

Generate and identify cross-sell opportunities by reviewing clients’ portfolios and recommending additional products or services that add value and enhance coverage.

Achieve retention goals and client satisfaction targets through diligent follow-up and personalized attention to renewal details.

Stay informed and knowledgeable about Personal Lines products, ensuring the ability to provide expert advice and solutions.

Enjoy flexibility with a hybrid role that allows for a combination of in-branch and remote work

What you will bring to the team –

Minimum 1-year Personal Insurance experience

Level 2 General Insurance License is an asset, but not required

Desire and proactive ability to deliver exceptional client service

Demonstrated ability to work in a high-volume, fast paced team environment

Keen eye for detail and high sense of urgency

Strong communication skills in both written and verbal

Demonstrated ability to drive sales initiatives

Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)

Salary Expectations –

The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

Engage with personal insurance clients before policy renewals to review coverage, identify gaps, recommend tailored solutions, and keep policies accurate and up to date. Build client relationships, identify cross-selling opportunities, and meet retention and satisfaction targets through knowledgeable advice and diligent follow-up.

Requirements

At least one year of personal insurance experience is required; a Level 2 General Insurance License is an asset but not required. Candidates should demonstrate strong client service, communication, sales, attention to detail, urgency, and the ability to work effectively in a high-volume team environment; industry designations are an asset.

Skills

Personal Insurance
Client Service
Client Relationship Building
Insurance Product Knowledge
Coverage Review
Identifying Coverage Gaps
Tailored Insurance Solutions
Cross-Selling
Sales
Client Retention
Policy Renewal Management
Written Communication
Verbal Communication
Attention to Detail
Time Management
Teamwork

Benefits

Extended Health Benefits
Disability Insurance
RRSP Matching
Paid Time Off
Paid Parental Leave
Wellbeing Program
Company-Paid Life Insurance
Retirement Savings Matching
Eligible Bonuses
Commissions

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Personal Lines
Retention
Habitational Insurance
Travel Insurance
Automobile Insurance
General Insurance License
Level 2 License
Policy Renewals
Coverage Review
Coverage Gaps
Cross-Selling
Client Service
Client Retention
Sales Initiatives
Client Satisfaction
Insurance Products
CIP
CAIB
CRM
General Insurance And Risk Management Diploma
Hybrid Work

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