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Added 3 mins ago
Sr Customer Success Manager - Bilingual (French/English) / Gestionnaire principal de la réussite client - Bilingue (français/anglais)
UKG
Canada
Full-time
Partner with cross-functional teams and partners to build mitigation plans, ensuring the right resources are brought in at the right time.
Added 3 mins ago
Human Resources Business Partner
Trisura
Toronto, ON
Full-time
…for talent. Based out of our Toronto office, we are seeking a Human Resources Business Partner to support our specialty businesses and claims…
Added 3 mins ago
Senior HR Generalist
NexKemia
Mansonville, QC
Full-time
…excellence, and employee development. We are seeking an experienced Human Resources professional who is looking to play a key role within our Quebec operations while serving as a trusted…
Added 3 mins ago
Lead, Infrastructure & IT Operations
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
Full-time
As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile, and proactive partner. Since its inception in 1987, the not-for-profit has returned over $260 million…
Added 3 mins ago
Business Development Manager
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ON · Durham, ON
$150,000 to $200,000 CAD / year
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Added 3 mins ago
President
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Vancouver, BC
Full-time
…Innovation Investment (FII), the Government of Alberta, and Natural Resources Canada (NRCan). By building and maintaining confidence in CWG as the most credible delivery partner for…
Added 3 mins ago
Human Resources Manager
Confidential
Vancouver, BC
$90,000 to $120,000 CAD / year
Full-time
The HR Manager will partner closely with leadership and managers to provide practical HR guidance, support business objectives, and ensure effective and consistent people practices.
Added 4 mins ago
Manager, Data Science
TD
Toronto, ON
Full-time
Partner with business stakeholders to identify, prioritize, and deliver machine learning, AI, and advanced analytics use cases.
Added 4 mins ago
Vice President, Client Solutions- Global Transaction Banking
TD
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Full-time
Establish team priorities, allocate resources effectively, and ensure successful execution of business objectives.
Added 4 mins ago
Payroll Specialist I
TD
Toronto, ON
Full-time
…process improvement while partnering with teams across Payroll, Human Resources, Finance, Technology, and external…
Added 4 mins ago
People Partner Manager, Canada Area
A.P. Moller - Maersk
Mississauga, ON
Full-time
As the People Partner Manager, Canada Area, you will serve as a trusted advisor to senior business leaders, partnering across the Canada organization to shape and deliver people strategies…
Added 18 mins ago
Stagiaire analyste d'affaires en IA et automatisation / AI & Automation Business Analyst Intern
ACCA Careers
Quebec, QC
Volunteer
…meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red…
Added 19 mins ago
PROJECT MANAGER (Organizational Development)
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Responds to emergency and priority situations by anticipating problems, making decisions and deploying appropriate financial and human resources.
Added 19 mins ago
PROJECT MANAGER (Council Engagement)
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Responds to emergency and priority situations by anticipating problems, making decisions and deploying appropriate financial and human resources.
Added 19 mins ago
District Recruiter
PCL Construction
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Post-secondary degree in Human Resources or a related discipline preferred.
Added 19 mins ago
Senior Recruiter
Cielo
Mississauga, ON
Full-time
Bachelor’s degree in business, management, human resources or related field (or equivalent experience).
Added 33 mins ago
Manager, Maintenance
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Added 33 mins ago
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
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Manage employee conduct related matters including conduct employee relations related investigations with the human resources department, issues discipline and discharge of the employee when…
Added 33 mins ago
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Mississauga, ON
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…partners with business leaders, technology teams, Facilities, Human Resources, Risk, Security and external providers to coordinate assessments, exercises, remediation and reporting. The…
Added 33 mins ago
PASS - Student Services Support Liaison
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…key liaison between Student Services, school administrators, Human Resources, Health & Safety, community partners, and in-school support staff to ensure consistent, effective, and safe…
Added 33 mins ago
Human Resources Specialist
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…accommodations, including FMLA, ADA, state leave programs, Canadian Human Rights accommodation requirements, provincial leave legislation, disability programs, military leave, and other…
Added 33 mins ago
Bilingual Technical Support Team Lead
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Richmond Hill, ON
$64,300 to $80,350 USD / year
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Keep current on customer issues and technical escalations, refer recurring or high-risk situations to the Sr. Manager with proposed resolution and partner to resolve.
Added 33 mins ago
General Manager
TOM FORD FASHION
Toronto, ON
$140,000 to $170,000 CAD / year
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Create a safe and inclusive workplace for employees and clients; partner with Director of Retail and Human Resources to ensure all safety, compliance and Employee Relations matters are…
Added 33 mins ago
Legal Counsel
Hydrostor
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$120,000 to $150,000 CAD / year
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HUB International

Client Experience Representative

Chilliwack, BC, Canada

Pay: The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level.
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

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Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity

Are you someone who genuinely loves helping people, stays calm under pressure, and takes pride in making every interaction count? Do you enjoy a role where no two days are exactly the same,one that blends relationship-building, insurance transactions, and real client service into one dynamic position? If so, we’d love to hear from you.

As a Client Experience Representative, you will be the first voice clients hear when they call anywhere across HUB Canada West and you’ll play a hands-on role helping clients connect to the insurance solutions they are looking for. This role is built around a single priority: an exceptional client experience, every time, across everything you do.

What Sets You Apart

The strongest candidates for this role combine composure with a drive to get things done. You stay steady under a busy workload without letting quality slip, read each situation quickly, and know what needs attention first. You bring genuine warmth to every conversation, take pride in representing HUB’s commitment to service excellence, and have the confidence and energy to meet targets while keeping every client interaction feeling personal.

What You’ll Bring to Our Team

A genuine passion for delivering an exceptional client experience, every time, no exceptions
A self-starter mentality with the drive to meet and exceed performance goals
A calm, steady presence under pressure, you don’t let a busy day affect the quality of your service
Confident, articulate communicator who builds rapport instantly and makes every caller feel heard
Detail-oriented and organized, someone who can multitask under pressure and stay accurate
Reliable and accountable, your team and your clients can count on you
Proficiency in Microsoft Office Suite and CRM or broker management systems
Experience in a call centre, reception, retail, or client-facing role is an asset, if you’ve worked in a high-volume, client-facing or target-driven environment, you’re already one step ahead
Insurance or financial services experience is a strong asset, but not required
Level 1 Insurance License is an asset, but absolutely not required; we’ll support you in obtaining it

A Day in the Life

Serve as the first live point of contact for inbound calls across HUB Canada West branches, resolve inquiries and ensure every client is connected with a broker who can assist them
Manage high call volumes with professionalism, patience, and genuine warmth, staying calm and composed no matter how busy it gets
Accurately route calls and inquiries to the right person, department, or branch the first time
Prioritize and triage effectively, recognizing urgent client needs and resolving or escalating them quickly
Build and maintain strong relationships with clients, teammates, and auto dealership partners
Actively promote and sell insurance products to ensure clients have the best possible coverage for their needs, meeting and exceeding daily, weekly, and monthly targets
Maintain accurate, real-time client records in the Broker Management System (EPIC)
Provide administrative support across the branch network and champion a client-first culture in everything you do

How Success is Measured

Client satisfaction and call quality scores
First-call resolution and response time
Sales targets and transaction accuracy
Accuracy and speed of call routing and handoffs
Consistency and reliability across high-volume periods

Salary Expectations

The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions for some positions.

If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB?

Do you enjoy making friends? We love making friends: join our team of amazing people who all get along and thrive together!
We work hard and play hard! Get ready for our Staff Holiday Parties!!
Paid day off for your birthday – we want to celebrate you!
Paid day off for volunteering in your community; HUB is a company that gives back and is active in our communities
Lots of company perks, comprehensive benefits, RRSP matching, and great compensation
Room to grow within the organization, opportunities for advancement across HUB Canada West

Your Future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations, or programs.

What Makes Us Different Than All the Rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

Entrepreneurship: We encourage innovation and educated risk-taking.
Integrity: We do the right thing every time.
Teamwork: We work together to maximize results.
Accountability: We measure and take responsibility for outcomes.
Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way, apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to hcw.hr@hubinternational.com. Only candidates selected for an interview will be contacted.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
Inserted bullet information here

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

Serve as the primary point of contact for inbound client calls, resolving inquiries and routing them to the appropriate departments. Manage high call volumes while maintaining accurate records and promoting insurance products to meet performance targets.

Requirements

Candidates should possess strong communication skills, a detail-oriented mindset, and the ability to remain calm under pressure. Proficiency in Microsoft Office and CRM systems is required, while insurance experience or a Level 1 Insurance License is considered an asset.

Skills

Customer service
Relationship building
Communication
Multitasking
Problem solving
Attention to detail
Microsoft Office Suite
CRM
Broker management systems
Sales
Call handling
Triage
Administrative support
Accountability
Adaptability

Benefits

Extended health benefits
Disability insurance
RRSP matching
Paid time off
Paid birthday off
Paid volunteering day
Bonuses
Commissions
Paid parental leave
Wellbeing program

Visa sponsorship

Not detected in the job text

Keywords

Insurance brokerage
Client experience
Inbound calls
Broker management system
EPIC
Risk management
Employee benefits
Wealth management
Sales targets
Customer satisfaction
Administrative support
Insurance license
Financial services
Relationship management
Call center

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